Firefox & IE will not connect

Hello everyone,

I am trying to assist a friend who is unable to connect to any web pages using Firefox and Internet Explorer. He is able to communicate with me through Skype, so it's definitely not an internet connectivity issue.

He said this started happening while using Lavasoft's Adaware.


I had him do this command:

Start > Run > enter cmd
ping www.google.com


Here are the results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\dodds.DODDS-FDF6C94CF>ping www.google.com

Pinging www.l.google.com [209.85.227.147] with 32 bytes of data:

Reply from 209.85.227.147: bytes=32 time=49ms TTL=237
Reply from 209.85.227.147: bytes=32 time=47ms TTL=237
Reply from 209.85.227.147: bytes=32 time=47ms TTL=237
Reply from 209.85.227.147: bytes=32 time=47ms TTL=237

Ping statistics for 209.85.227.147:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 49ms, Average = 47ms

C:\Documents and Settings\dodds.DODDS-FDF6C94CF>



Hopefully there is someone out there who can help me to help him.

Thank you for your time.