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Windows Vista Explorer freezes when changing file names

Discussion in 'Legacy Windows' started by rumbotim, 2008/03/30.

  1. 2008/03/30
    rumbotim

    rumbotim Inactive Thread Starter

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    When trying to delete files or rename files, (any kind of file), from within Windows Explorer, or Windows Photo Gallery, the app freezes and has to be closed using Task Manager. There are no error codes. After Task Manager closes explorer, everything works fine. It just starts clocking and won
    't stop. I just installed SP-1, but I do not know if the problem existed before that.

    HP Pavillion A1710n, Vista Prem, SP-1, AMD 4200, all important updates installed.

    Thanks, Tim
     
    rumbotim,
    #1
  2. 2008/03/30
    rumbotim

    rumbotim Inactive Thread Starter

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    More info on the problem. The Administrative event log listed it as:

    The program Explorer.EXE version 6.0.6001.18000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
     
    rumbotim,
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  4. 2008/04/01
    Arie

    Arie Administrator Administrator Staff

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    Arie,
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  5. 2008/04/01
    rumbotim

    rumbotim Inactive Thread Starter

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    I have tried disabling all third party shell extensions, no improvement. I uninstalled Visata SP-1, no improvement. I performed full system scans with Norton 360 and Etrust...no problems. I also restored info from a past restore point, no improvement.

    Any other suggestions?? Really don't want to do a full restore and start over, but if I must.......

    thanks
     
    rumbotim,
    #4
  6. 2008/04/02
    Arie

    Arie Administrator Administrator Staff

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    Not really. Since you removed SP1 & the problem continued, it doesn't sound like SP1 is the problem.

    Does the same problem exist in safe-mode?
     
    Arie,
    #5
  7. 2008/04/02
    rumbotim

    rumbotim Inactive Thread Starter

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    I started it up in Safe Mode and Explorer worked fine. What does that mean??
     
    rumbotim,
    #6
  8. 2008/04/03
    Arie

    Arie Administrator Administrator Staff

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    It could mean that there's a driver loading (or a 3rd party shell extension) that is causing the grief.

    I'd start by checking for updated drivers (video, chip set).
     
    Arie,
    #7

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