explorer.exe crashing, debug log of drwtsn user.dmp file

Hi, still having the problem with explorer.exe crashing when I click on certain mp3s. The following is the debugger text file made from the drwtsn user.dmp file. Any help would be greatly appreciated.

Opened log file 'c:\debuglog.txt'
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Microsoft (R) Windows Debugger Version 6.3.0017.0
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\All Users.WINNT\Documents\DrWatson\user.dmp]
User Dump File: Only application data is available

Windows 2000 Version 2195 UP Free x86 compatible
Product: WinNt
Debug session time: Fri Oct 22 19:49:44 2004
System Uptime: 0 days 0:06:36.549
Process Uptime: not available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINNT;C:\WINNT\system32;C:\WINNT\system32\drivers
..................................................................................................
(3e8.4cc): Access violation - code c0000005 (!!! second chance !!!)
eax=fffef091 ebx=00000001 ecx=04511ffd edx=04a1f508 esi=04a1f9bc edi=00000000
eip=0447dff3 esp=04a1f4e4 ebp=044f3fd0 iopl=0 nv up ei ng nz ac po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000296
*** WARNING: Unable to verify checksum for mpeg2dmx.ax
*** ERROR: Symbol file could not be found. Defaulted to export symbols for mpeg2dmx.ax -
mpeg2dmx!DllUnregisterServer+0x3ec3:
0447dff3 8b39 mov edi,[ecx] ds:0023:04511ffd=????????
0:020> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
***** OS symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: ntdll!_PEB ***
*** ***
*************************************************************************

FAULTING_IP:
mpeg2dmx!DllUnregisterServer+3ec3
0447dff3 8b39 mov edi,[ecx]

EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
.exr ffffffffffffffff
ExceptionAddress: 0447dff3 (mpeg2dmx!DllUnregisterServer+0x00003ec3)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 04512000
Attempt to read from address 04512000

FAULTING_THREAD: 000004cc

DEFAULT_BUCKET_ID: APPLICATION_FAULT

PROCESS_NAME: explorer.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

READ_ADDRESS: 04512000

BUGCHECK_STR: ACCESS_VIOLATION

THREAD_ATTRIBUTES:
LAST_CONTROL_TRANSFER: from 044f3900 to 0447dff3

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
044f3fd0 044f3900 00000000 3ff00000 044c77e4 mpeg2dmx!DllUnregisterServer+0x3ec3
044c6868 0447b160 0447bbb0 0447bbd0 0447bca0 0x44f3900
044c6868 0447b160 0447bbb0 0447bbd0 0447bca0 mpeg2dmx!DllUnregisterServer+0x1030
0447ad20 00000028 082444f6 56097401 02d900e8 mpeg2dmx!DllUnregisterServer+0x1030


FOLLOWUP_IP:
mpeg2dmx!DllUnregisterServer+3ec3
0447dff3 8b39 mov edi,[ecx]

SYMBOL_STACK_INDEX: 0

FOLLOWUP_NAME: MachineOwner

SYMBOL_NAME: mpeg2dmx!DllUnregisterServer+3ec3

MODULE_NAME: mpeg2dmx

IMAGE_NAME: mpeg2dmx.ax

DEBUG_FLR_IMAGE_TIMESTAMP: 3eae72af

STACK_COMMAND: ~20s ; kb

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner
---------

eax=fffef091 ebx=00000001 ecx=04511ffd edx=04a1f508 esi=04a1f9bc edi=00000000
eip=0447dff3 esp=04a1f4e4 ebp=044f3fd0 iopl=0 nv up ei ng nz ac po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000296
mpeg2dmx!DllUnregisterServer+0x3ec3:
0447dff3 8b39 mov edi,[ecx] ds:0023:04511ffd=????????
ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be wrong.
044f3fd0 044f3900 00000000 3ff00000 044c77e4 mpeg2dmx!DllUnregisterServer+0x3ec3
044c6868 0447b160 0447bbb0 0447bbd0 0447bca0 0x44f3900
044c6868 0447b160 0447bbb0 0447bbd0 0447bca0 mpeg2dmx!DllUnregisterServer+0x1030
0447ad20 00000028 082444f6 56097401 02d900e8 mpeg2dmx!DllUnregisterServer+0x1030
start end module name
00400000 0043e000 explorer explorer.exe Tue Apr 15 23:00:39 2003 (3E9CD567)
00f30000 01079000 SHDOCVW SHDOCVW.DLL Fri Aug 27 15:58:50 2004 (412FA08A)
03250000 03454000 msi msi.dll Mon Mar 10 17:21:33 2003 (3E6D1DFD)
036e0000 036ec000 AcroIEHelper AcroIEHelper.dll Mon Nov 03 16:17:31 2003 (3FA6D3FB)
036f0000 037ab000 SDHelper SDHelper.dll Fri Jun 19 17:22:17 1992 (2A425E19)
04470000 044ed000 mpeg2dmx mpeg2dmx.ax Tue Apr 29 07:40:15 2003 (3EAE72AF)
04600000 046c2000 vsfilter vsfilter.dll Sun Dec 07 18:30:19 2003 (3FD3C61B)
04720000 0476e000 RealMediaSplitter RealMediaSplitter.ax Sun Jan 25 10:49:17 2004 (4013F38D)
04780000 047d4000 MatroskaSplitter MatroskaSplitter.ax Sat Jan 10 15:32:20 2004 (40006F64)
047f0000 0481c000 ac3filter ac3filter.cpl Tue Aug 19 02:20:02 2003 (3F41CFA2)
04820000 0483c000 matrix_mixer matrix_mixer.ax Tue Oct 07 14:31:05 2003 (3F831479)
06330000 06345000 SSSensor SSSensor.dll Wed Dec 24 16:44:30 2003 (3FEA16CE)
10000000 10009000 INKPEEK INKPEEK.DLL Thu Jun 15 12:32:23 2000 (39491327)
1a400000 1a47b000 URLMON URLMON.DLL Thu Sep 23 19:08:50 2004 (41536592)
1c400000 1c418000 l3codecx l3codecx.ax Thu Mar 11 11:42:04 1999 (36E8006C)
1d1c0000 1d1ce000 lmpgad lmpgad.ax Fri Jun 21 09:34:59 2002 (3D133993)
1d300000 1d3d1000 msdxm msdxm.ocx Wed Sep 17 13:56:45 2003 (3F68AE6D)
23000000 23056000 AcLayers AcLayers.DLL Mon Jun 16 02:14:21 2003 (3EED6E4D)
35500000 3563e000 Quartz Quartz.dll Sun Jun 01 19:38:42 2003 (3EDA9C92)
35680000 35690000 devenum devenum.dll Sun Jun 01 19:38:45 2003 (3EDA9C95)
51080000 510dd000 DSOUND DSOUND.DLL Fri Jul 09 04:55:08 2004 (40EE6B7C)
5ef80000 5ef84000 KsUser KsUser.dll Wed Dec 04 03:33:42 2002 (3DEDCBF6)
63000000 63096000 WININET WININET.DLL Mon Aug 23 22:31:58 2004 (412AB6AE)
63180000 631e9000 SHLWAPI SHLWAPI.DLL Fri Aug 20 14:15:03 2004 (41264DB7)
63580000 63833000 mshtml mshtml.dll Wed Sep 29 02:57:03 2004 (415A6ACF)
658f0000 65a04000 webvw webvw.dll Sat Sep 18 03:24:57 2004 (414BF0D9)
66650000 666a4000 USP10 USP10.DLL Thu Jun 19 21:44:19 2003 (3EF27503)
66740000 66747000 umdmxfrm umdmxfrm.dll Tue Nov 30 03:34:39 1999 (38439A2F)
681a0000 681a7000 serwvdrv serwvdrv.dll Tue Nov 30 03:34:17 1999 (38439A19)
695e0000 69609000 olepro32 olepro32.dll Thu Jun 19 21:44:12 2003 (3EF274FC)
6a8f0000 6a910000 MSVFW32 MSVFW32.DLL Thu Jun 19 21:44:08 2003 (3EF274F8)
6de80000 6dee4000 TxfAux TxfAux.Dll Thu Mar 11 15:29:22 2004 (4050DA32)
70020000 70025000 faxshell faxshell.dll Tue Nov 30 03:32:21 1999 (384399A5)
70340000 70381000 webcheck webcheck.dll Thu Aug 29 09:13:06 2002 (3D6E2BF2)
70440000 704cf000 mlang mlang.dll Thu Aug 29 09:13:06 2002 (3D6E2BF2)
70510000 7051a000 imgutil imgutil.dll Thu Aug 29 09:13:06 2002 (3D6E2BF2)
71500000 715fd000 browseui browseui.dll Sun Aug 22 21:34:03 2004 (4129579B)
71710000 71794000 COMCTL32 COMCTL32.DLL Thu Aug 29 09:13:07 2002 (3D6E2BF3)
718c0000 71944000 shdoclc shdoclc.dll Thu Aug 29 09:13:07 2002 (3D6E2BF3)
71960000 71972000 browselc browselc.dll Thu Aug 29 09:13:07 2002 (3D6E2BF3)
71f00000 71f4d000 docprop2 docprop2.dll Tue Nov 30 03:32:00 1999 (38439990)
732e0000 73305000 shim shim.dll Thu Jun 19 21:44:16 2003 (3EF27500)
74870000 74886000 AVIFIL32 AVIFIL32.DLL Thu Jun 19 21:43:49 2003 (3EF274E5)
75020000 75028000 WS2HELP WS2HELP.DLL Tue Nov 30 03:31:09 1999 (3843995D)
75030000 75044000 WS2_32 WS2_32.DLL Thu Jun 19 21:44:22 2003 (3EF27506)
75050000 75058000 WSOCK32 WSOCK32.DLL Thu Jun 19 21:44:22 2003 (3EF27506)
75150000 7515f000 SAMLIB SAMLIB.dll Tue Mar 23 20:17:02 2004 (4060EF9E)
75160000 7516c000 ntlanman ntlanman.dll Thu Sep 02 15:03:49 2004 (41377CA5)
75170000 751bf000 netapi32 netapi32.dll Thu Jun 10 11:58:10 2004 (40C89322)
751c0000 751c6000 NETRAP NETRAP.dll Tue Nov 30 03:31:07 1999 (3843995B)
751d0000 75208000 NETUI1 NETUI1.dll Tue Nov 30 03:31:07 1999 (3843995B)
75210000 75225000 NETUI0 NETUI0.dll Thu Jun 19 21:44:09 2003 (3EF274F9)
759b0000 759b6000 LZ32 LZ32.DLL Thu Jun 19 21:43:46 2003 (3EF274E2)
75ab0000 75ab5000 sensapi sensapi.dll Thu Jun 19 21:43:46 2003 (3EF274E2)
75ac0000 75ae8000 MSLS31 MSLS31.DLL Tue Nov 30 03:30:57 1999 (38439951)
75d40000 75d46000 msadp32 msadp32.acm Tue Nov 30 03:30:55 1999 (3843994F)
75e60000 75e7a000 IMM32 IMM32.DLL Thu Jun 19 21:43:46 2003 (3EF274E2)
76290000 762cd000 es es.dll Thu Mar 11 15:29:22 2004 (4050DA32)
76620000 76630000 MPR MPR.DLL Mon Jun 21 20:35:10 2004 (40D78CCE)
766d0000 766e8000 stobject stobject.dll Thu Jun 19 21:43:44 2003 (3EF274E0)
766f0000 766f7000 POWRPROF POWRPROF.DLL Thu Jun 19 21:43:44 2003 (3EF274E0)
76740000 76748000 BATMETER BATMETER.DLL Thu Jun 19 21:43:44 2003 (3EF274E0)
76b30000 76b6e000 comdlg32 comdlg32.dll Thu Jun 19 21:43:43 2003 (3EF274DF)
76df0000 76e01000 mydocs mydocs.dll Thu Jun 19 21:43:43 2003 (3EF274DF)
76f20000 76f97000 NETSHELL NETSHELL.dll Thu Jun 19 21:43:43 2003 (3EF274DF)
76fa0000 76faf000 ntshrui ntshrui.dll Wed Dec 01 01:37:31 1999 (3844D03B)
770c0000 770e3000 CSCDLL CSCDLL.DLL Thu Jun 19 21:43:42 2003 (3EF274DE)
773e0000 773f5000 ATL ATL.DLL Thu Jun 19 21:43:42 2003 (3EF274DE)
77400000 77408000 msacm32 msacm32.drv Wed Dec 01 01:37:29 1999 (3844D039)
77410000 77423000 MSACM32_77410000 MSACM32.dll Wed Dec 01 01:37:29 1999 (3844D039)
77430000 77440000 MSASN1 MSASN1.DLL Tue Mar 23 20:17:00 2004 (4060EF9C)
774c0000 774d1000 RASMAN RASMAN.DLL Thu Jun 19 21:43:42 2003 (3EF274DE)
774e0000 77513000 RASAPI32 RASAPI32.DLL Thu Jun 19 21:43:42 2003 (3EF274DE)
77530000 77552000 TAPI32 TAPI32.DLL Thu Jun 19 21:43:42 2003 (3EF274DE)
77560000 77568000 wdmaud wdmaud.drv Thu Jun 19 21:43:42 2003 (3EF274DE)
77570000 775a0000 WINMM WINMM.DLL Wed Dec 01 01:37:28 1999 (3844D038)
775a0000 77630000 CLBCATQ CLBCATQ.DLL Thu Mar 11 15:29:21 2004 (4050DA31)
77800000 7781e000 WINSPOOL WINSPOOL.DRV Thu Jun 19 21:43:41 2003 (3EF274DD)
77820000 77827000 VERSION VERSION.dll Thu Jun 19 21:43:41 2003 (3EF274DD)
77830000 7783e000 RTUTILS RTUTILS.DLL Wed Dec 01 01:37:27 1999 (3844D037)
77840000 7787e000 cscui cscui.dll Thu Jun 19 21:43:41 2003 (3EF274DD)
77880000 7790e000 SETUPAPI SETUPAPI.DLL Thu Jun 19 21:43:41 2003 (3EF274DD)
77950000 7797a000 WLDAP32 WLDAP32.DLL Thu Jun 19 21:43:41 2003 (3EF274DD)
77980000 779a4000 DNSAPI DNSAPI.DLL Tue Mar 23 20:17:00 2004 (4060EF9C)
779b0000 77a4b000 OLEAUT32 OLEAUT32.dll Thu Jun 19 21:43:41 2003 (3EF274DD)
77a50000 77b3f000 OLE32 OLE32.DLL Thu Mar 11 15:29:21 2004 (4050DA31)
77bf0000 77c01000 NTDSAPI NTDSAPI.dll Thu Jun 19 21:43:41 2003 (3EF274DD)
77d30000 77da1000 RPCRT4 RPCRT4.DLL Thu Mar 11 15:29:21 2004 (4050DA31)
77e10000 77e75000 USER32 USER32.dll Tue Mar 23 20:17:00 2004 (4060EF9C)
77f40000 77f7b000 GDI32 GDI32.DLL Mon Jun 21 20:35:10 2004 (40D78CCE)
77f80000 77ffd000 ntdll ntdll.dll Tue Mar 23 20:16:59 2004 (4060EF9B)
78000000 78045000 msvcrt msvcrt.dll Tue Mar 11 12:55:17 2003 (3E6E3115)
782f0000 78535000 SHELL32 SHELL32.dll Sat Sep 18 03:24:57 2004 (414BF0D9)
7c0f0000 7c151000 USERENV USERENV.DLL Tue Aug 05 17:14:10 2003 (3F302C32)
7c2d0000 7c332000 ADVAPI32 ADVAPI32.DLL Tue Mar 23 20:17:00 2004 (4060EF9C)
7c340000 7c34f000 Secur32 Secur32.dll Thu Jun 19 21:43:41 2003 (3EF274DD)
7c570000 7c623000 KERNEL32 KERNEL32.DLL Mon Jun 21 20:35:10 2004 (40D78CCE)
7c740000 7c7c7000 CRYPT32 CRYPT32.dll Tue Mar 23 20:17:00 2004 (4060EF9C)
Closing open log file c:\debuglog.txt

 

uninstall or update the software that gives you mpeg2dmx.dll

quick google looks like its Elecard Mpeg 2 software package

 

Thank you, Joe. I wonder if that mpeg2 would have been included in a codec pack. I'll search for it, and see if I can uninstall it. Thank you very much.

Gail

 

Just to post a resolution: I renamed the offending codec to .old, and no more crashes of explorer.exe! To anyone having problems with explorer.exe crashing when clicking on a media file, I suggest that it probably has something to do with a particular codec on your computer.

Thanks again to all who've been so much help here.