Exchange and Outlook

Hello

I apologise for asking 3 separate questions here;

1) We have exchange 2003 installed and in Outlook our clients get some mail going direct into their Junk Mail box which is annoying as this mail is useful. How can this be corrected?

2) In addition, our manager says that some external mail is not being delivered to him whilst other external mail is, as those senders have contacted him to inform him of this. What could cause some email to not be delivered whilst other mail is?

3) Finally, our registered domain name is companyname.org.uk. We have also just registered a companyname.co.uk domain name for our organisation. In case external users may send mail to companyname.co.uk in error, rather than companyname.org.uk, can an alias of companyname.co.uk be added to our individual email accounts so that mail is still delivered to the companyname.org.uk. email address? or would it be best to set this up some other way, whereby the alias doesn't need to be configured for each individual account?

Many thanks to all,

Jeff

 

1) Outlook Junk Email
== As i know, go to Outlook - Action - Junk Email - Junk Email Options
to adjust. Or you can adjust the rule by user or domain.

2) External EMail

Do you have any other SMTP gateway or filtering gateway to block those email? is this happen frequenly or one two time only? if you have traffic monitoring tools at the gateway level, you can trace the email/email domain if it reach your server.
IF all the mail from the other site (the one who complain site) cannot reach your email server, do the SMTP telnet (from other site) see if their server able to reach your smtp port..if not, may be their problem or ISP problem...normally it will not happen..

Hope it help..

 

Many thanks Sabulite for your reply.