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Resolved [Error on start up after abandoning installation]

Discussion in 'Windows 8' started by bebuzz68, 2013/11/08.

  1. 2013/11/08
    bebuzz68

    bebuzz68 Well-Known Member Thread Starter

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    I was doiung a reinstall when I had an emergency and had to shut off the computer before it finished. when I got back to it, all I get is an error message that says, The computer restarted unexpectedly or encountered an unexpected error. windows installation cannot proceed to install windows, click on ok to restart computer and then restart the installion. Well I did that about 20 times but the message keeps coming up. can,t get rid of it.
     
  2. 2013/11/08
    James Martin

    James Martin Geek Member

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    Sounds like you need to delete C drive, reformat, and start (the installation) all over again.
     

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  4. 2013/11/08
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi bebuzz68. Sounds like your Windows install got corrupt due to shutting off the machine during the installation process.

    Try booting back into the Windows 8 setup, formatting the drive and starting the installation over from scratch.
     
  5. 2013/11/08
    James Martin

    James Martin Geek Member

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    Evan, couldn't bebuzz68 have left the computer unattended (during the emergency) instead of shutting it off?
     
  6. 2013/11/08
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Yeah of course. I don't see why the computer had to be switched off during the install process.
     
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  7. 2013/11/08
    James Martin

    James Martin Geek Member

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    I thought so.
     
  8. 2013/11/08
    bebuzz68

    bebuzz68 Well-Known Member Thread Starter

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    no disks came with computer so I can't delete the c drive. and the emergency I talked about was I lost all power during a storm.
     
  9. 2013/11/08
    bebuzz68

    bebuzz68 Well-Known Member Thread Starter

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    also I can't boot anything, it keeps telling me to shut off and redtarting but the same messenger keeps coming uo, I ran all the dionosts and it says every thing is alright.
     
  10. 2013/11/08
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    Can you call the manufacturer and order a set recovery disks.
     
    lj50,
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  11. 2013/11/08
    bebuzz68

    bebuzz68 Well-Known Member Thread Starter

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    I went to the hp website but I couldn't find any, if any body knows where I can get them, I would appreate it I have a hp 20-b013w all in one computer
     
  12. 2013/11/08
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    HP Support US. 800-474-6836. Have you product number and serial number ready for the support tech. I was looking at your service manual and then your driver download page. You can usually order them right there but I didn't se them listed either.
     
  13. 2013/11/08
    James Martin

    James Martin Geek Member

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    I take it that you didn't create a set of backup discs after you purchased your computer?

    I don't know about HP, but Dell only sends out an operating system disc if you lose access to your recovery partition; along with some necessary drivers, too. If necessary, it's possible that you can download any third-party software straight from HP's web site. I know Dell offers it.

    EDIT: Check this link out and see if any of the recovery options apply to you...

    http://h20566.www2.hp.com/portal/si...x.portlet.endCacheTok=com.vignette.cachetoken
     
    Last edited: 2013/11/09
  14. 2013/11/09
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Did you manually shut down the comp or was it an outage due to the storm?
    Without a surge protector you may have power pack troubles.
    Does it run with original Hard drive installed as I think you were trying to install another HD?? Neil.
     
  15. 2013/11/09
    bebuzz68

    bebuzz68 Well-Known Member Thread Starter

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    power shutdown and it had org. software. I was trying to install hard drive on another one.not this one.
     
  16. 2013/11/09
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    In case you can't order recovery disks or access the recovery partition for whatever reason to reinstall Windows 8, you can download the Windows 8.1 iso file and burn it to a flash drive or a DVD and install Windows 8 that way.

    See here, How to download the official Microsoft Windows 8.1 ISO.
     
  17. 2013/11/09
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    James HP will let you order the recovery disks if they are available. It's up to bebuzz68 to call the number I provided.
     
  18. 2013/11/09
    James Martin

    James Martin Geek Member

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    You mean they offer the whole set (the same info that's on the recovery partition)?

    That would be great if they did.

    Dell does not.
     
  19. 2013/11/09
    bebuzz68

    bebuzz68 Well-Known Member Thread Starter

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    jUST GOT OFF THE PHONE WITH HP. they are sending me the whole set of disks for 28.00 fedex 1 day . so I will have to wait till Monday to see if they work. I will let you know.
     
  20. 2013/11/09
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Sounds good. Keep us posted.
     
  21. 2013/11/09
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    James I have recovery disks from HP and they restore the computer to Factory condition. It creates a C:\OS, D:\RECOVERY,and E:\HP_TOOLS.
     

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