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error message from a Dial up connection via modem

Discussion in 'Legacy Windows' started by w.young, 2002/03/25.

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  1. 2002/03/25
    w.young

    w.young Inactive Thread Starter

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    I'm trying to connect a Dial up connection on my pc via a modem. The Pc already has an ISDn hookup. I'm using a valid ips phone# and my correct username/password info. My modem does work, i fax out with it everyday. But when I try to connect to my isp I get the following error.:

    Verifying username & password.
    Error 691: Access was denied because the username and/or password was invalid...

    Help
     
    w.young,
    #1
  2. 2002/03/26
    obenton

    obenton Inactive

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    Getting as far as password error shows you're connecting to the ISP's server. Could be an invalid username or password, or a modem setting or other incompatibility with their server. Best first bet is to call the ISP's tech support.
     
    obenton,
    #2


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