[error ISO15-gets Os Version-3 when trying to uninstall MFC-240]

On Windows 7 PC 64 bit when trying to uninstall MFC-240 I get the error ISO15-gets Os Version-3. Brother customer support state there is a problem with the hard drive that needs fixing. Perhaps related: Prior to this when trying to use the scanner on MFC-J435W I get the error "Unable to communicate with scanning device ". Also perhaps related I cannot open office documents on Outlook

 

Are they saying your harddrive is defective in some way? Have you tried running Windows own error checking tool? It might help if you could fill in more of your computer's details in your My System profile.

What version of Outlook are you using?

 

MS Office Home and Business 2010

 

After reading some of your previous threads, I'd say you have a problem with your Windows 7 installation. If it were me, I'd probably do a repair, recovery or a reinstall of the operating system.

Maybe someone else, here, can offer a less painful solution.

 

Hopefully, you don't need to reinstall Windows when the printer doesn't work.

...I hope

You are trying to uninstall the printer drivers/software, correct? Try installing the original sofware/drivers again, then run the unintaller again. After that. install the NEW drivers [slash] software.

In other words, install the original Brother software again...then uninstall it...then try installing the new version.

 

I am leaving early this morning and won't be back till early April, so I will get back to this issue then. Thanks for your help.