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Resolved Encryption issue: Outlook2010

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by batsona, 2012/09/28.

  1. 2012/09/28
    batsona

    batsona Well-Known Member Thread Starter

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    All;


    Just received a new W7 laptop, and I’ve got Office2010. Also just installed Entrust 9.2 for Windows. I moved my Entrust profile over to this new machine & logged into it just fine. I can also decrypt messages previously sent to me just fine too. But when I originate a new message, and click the "˜encrypt’ button, I always get:


    “you do not have sufficient permission to perform this operation on this object. Please see the folder owner, or your system administrator…â€. "“This appears after the message is encrypted, and Outlook actually goes to send it…


    I know this is a generic-sounding message, but are there some things I can look at, that might cause this.....?
     
    batsona,
    #1
  2. 2012/09/28
    PeteC

    PeteC SuperGeek Staff

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    You may need to Take Ownership of the pst file as it was transferred from another computer and owner - you are a new owner on this laptop as far as that file is concerned..
     
    PeteC,
    #2


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  4. 2012/09/28
    batsona

    batsona Well-Known Member Thread Starter

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    OP here: Unfortunately, I'm not using a PST file; all my mail is on the Exchange server. The file that was 'transfered' was the Entrust Profile file, which contains the PKI certs.
     
    batsona,
    #3
  5. 2012/09/28
    PeteC

    PeteC SuperGeek Staff

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    Sorry - Exchange Servers are way outside my knowledge base.
     
    PeteC,
    #4
  6. 2012/09/29
    Arie

    Arie Administrator Administrator Staff

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    Check/update the certificate on the new machine.
     
    Arie,
    #5
  7. 2012/10/01
    batsona

    batsona Well-Known Member Thread Starter

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    The certificates inside the Entrust Profile are OK, and they successfully decrypt messages for me w/ no problem. The error I get, originates from Outlook, and pops up when I hit the 'send' button, and Outlook is trying to encrypt the email message.
     
    batsona,
    #6
  8. 2012/10/02
    Arie

    Arie Administrator Administrator Staff

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    I've never used Entrust, and can't help more then to suggest to check permissions or try creating a new user account profile.
     
    Arie,
    #7
  9. 2012/10/02
    batsona

    batsona Well-Known Member Thread Starter

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    I think I fixed the problem – but this is a weird one…

    Notice how after creating an email message in Outlook, you can ‘save’ the message, and it pops up in “Drafts”, and that folder becomes bold? If I create a message that I want to encrypt, and save it in drafts, it *always* gets this permission error. What I do that works: After creating a message I want to encrypt, make SURE to NOT save the message into Drafts. If I send the message at this point, it encrypts just fine.
     
    batsona,
    #8
  10. 2012/10/02
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Then try creating another folder that in theory you'll have permission to access. You can then tell Outlook to save mail to the new folder.
     
    Steve R Jones,
    #9
  11. 2012/10/03
    batsona

    batsona Well-Known Member Thread Starter

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    One person's opinion at work, was that it was a bug in Office2010. My Outlook2007 doesn't suffer this problem, only Office2010 on my new laptop has this problem.
     
    batsona,
    #10
  12. 2012/10/04
    Arie

    Arie Administrator Administrator Staff

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    You can't do that with the drafts folder.

    Outlook 2010 settings only allow you to change the Automatically save items.... to
    • Drafts
    • Inbox
    • Sent Mail
    • Outbox
     
    Arie,
    #11
  13. 2012/10/04
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    I didn't even look at the settings;)

    But if I were sitting there, I'd try the Inbox option since he probably has full control over it.
     
    Steve R Jones,
    #12
  14. 2012/11/23
    batsona

    batsona Well-Known Member Thread Starter

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    OP here: I fooled around with the email encryption settings & the 'extensions settings' in Outlook, and managed to get the error to go away. bi-directional encryption OK now.
     
    batsona,
    #13

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