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Dump Data [explorer.exe crashing]

Discussion in 'Windows XP' started by rc1299, 2007/05/21.

  1. 2007/05/21
    rc1299

    rc1299 Well-Known Member Thread Starter

    Joined:
    2006/05/01
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    I am having a lot of problems with explorer.exe crashing lately.
    Here's the debuglog.txt
    Hope you can help; this is driving me crazy.
    Thanks

    Opened log file 'c:\debuglog.txt'

    Microsoft (R) Windows Debugger Version 6.6.0007.5
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
    User Mini Dump File: Only registers, stack and portions of memory are available

    Comment: 'Dr. Watson generated MiniDump'
    Windows XP Version 2600 (Service Pack 2) UP Free x86 compatible
    Product: WinNt, suite: SingleUserTS Personal
    Debug session time: Fri May 18 21:37:19.000 2007 (GMT-5)
    System Uptime: not available
    Process Uptime: 0 days 1:56:53.000
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
    .......................................................................................................................................
    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (e14.f6c): Access violation - code c0000005 (first/second chance not available)
    eax=7ffdb000 ebx=00000000 ecx=01bb0ff4 edx=00000003 esi=01bb0fef edi=00fffddc
    eip=02093284 esp=00fffd78 ebp=00fffda0 iopl=0 nv up ei pl nz na po nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00200202
    02093284 ?? ???
    0:002> !analyze -v;r;kv;lmtn;.logclose;q
    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************

    *** ERROR: Module load completed but symbols could not be loaded for tray.dll

    FAULTING_IP:
    +2093284
    02093284 ?? ???

    EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
    .exr ffffffffffffffff
    ExceptionAddress: 02093284
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 00000000
    Parameter[1]: 02093284
    Attempt to read from address 02093284

    DEFAULT_BUCKET_ID: BAD_IP

    PROCESS_NAME: explorer.exe

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

    READ_ADDRESS: 02093284

    BUGCHECK_STR: ACCESS_VIOLATION

    IP_ON_HEAP: 02093284

    LAST_CONTROL_TRANSFER: from 7e418734 to 02093284

    FAILED_INSTRUCTION_ADDRESS:
    +2093284
    02093284 ?? ???

    STACK_TEXT:
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    00fffd74 7e418734 00800210 0000001c 00000001 0x2093284
    00fffda0 7e418816 01bb0fef 00800210 0000001c user32!InternalCallWinProc+0x28
    00fffe08 7e41b4c0 000952d8 01bb0fef 00800210 user32!UserCallWinProcCheckWow+0x150
    00fffe5c 7e41b50c 00592320 0000001c 00000001 user32!DispatchClientMessage+0xa3
    00fffe84 7c90eae3 00fffe94 00000018 00592320 user32!__fnDWORD+0x24
    00fffea8 7e4193e9 7e4193a8 00ffff28 00000000 ntdll!KiUserCallbackDispatcher+0x13
    00fffed4 7e419402 00ffff28 00000000 00000000 user32!NtUserPeekMessage+0xc
    00ffff00 010019c1 00ffff28 00000000 00000000 user32!PeekMessageW+0xbc
    00ffff44 01011e8b 00000000 00ffffb4 77f7429a explorer!CTray::_MessageLoop+0x24
    00ffff50 77f7429a 010460d8 0000005c 0007fc04 explorer!CTray::MainThreadProc+0x29
    00ffffb4 7c80b683 00000000 0000005c 0007fc04 shlwapi!WrapperThreadProc+0x94
    00ffffec 00000000 77f7422b 0007fdbc 00000000 kernel32!BaseThreadStart+0x37


    STACK_COMMAND: ~2s; .ecxr ; kb

    FAULTING_THREAD: 00000f6c

    FOLLOWUP_IP:
    explorer!CTray::_MessageLoop+24
    010019c1 85c0 test eax,eax

    SYMBOL_STACK_INDEX: 8

    SYMBOL_NAME: explorer!CTray::_MessageLoop+24

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: explorer

    IMAGE_NAME: explorer.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 41107ece

    FAILURE_BUCKET_ID: ACCESS_VIOLATION_BAD_IP_explorer!CTray::_MessageLoop+24

    BUCKET_ID: ACCESS_VIOLATION_BAD_IP_explorer!CTray::_MessageLoop+24

    Followup: MachineOwner
    ---------

    eax=7ffdb000 ebx=00000000 ecx=01bb0ff4 edx=00000003 esi=01bb0fef edi=00fffddc
    eip=02093284 esp=00fffd78 ebp=00fffda0 iopl=0 nv up ei pl nz na po nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00200202
    02093284 ?? ???
    ChildEBP RetAddr Args to Child
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    00fffd74 7e418734 00800210 0000001c 00000001 0x2093284
    00fffda0 7e418816 01bb0fef 00800210 0000001c user32!InternalCallWinProc+0x28
    00fffe08 7e41b4c0 000952d8 01bb0fef 00800210 user32!UserCallWinProcCheckWow+0x150 (FPO: [Non-Fpo])
    00fffe5c 7e41b50c 00592320 0000001c 00000001 user32!DispatchClientMessage+0xa3 (FPO: [Non-Fpo])
    00fffe84 7c90eae3 00fffe94 00000018 00592320 user32!__fnDWORD+0x24 (FPO: [Non-Fpo])
    00fffea8 7e4193e9 7e4193a8 00ffff28 00000000 ntdll!KiUserCallbackDispatcher+0x13 (FPO: [0,0,0])
    00fffed4 7e419402 00ffff28 00000000 00000000 user32!NtUserPeekMessage+0xc
    00ffff00 010019c1 00ffff28 00000000 00000000 user32!PeekMessageW+0xbc (FPO: [Non-Fpo])
    00ffff44 01011e8b 00000000 00ffffb4 77f7429a explorer!CTray::_MessageLoop+0x24 (FPO: [Non-Fpo])
    00ffff50 77f7429a 010460d8 0000005c 0007fc04 explorer!CTray::MainThreadProc+0x29 (FPO: [Non-Fpo])
    00ffffb4 7c80b683 00000000 0000005c 0007fc04 shlwapi!WrapperThreadProc+0x94 (FPO: [Non-Fpo])
    00ffffec 00000000 77f7422b 0007fdbc 00000000 kernel32!BaseThreadStart+0x37 (FPO: [Non-Fpo])
    start end module name
    00ee0000 00eee000 KBDDL32A KBDDL32A.DLL Wed Dec 10 20:36:04 2003 (3FD7D814)
    01000000 010ff000 explorer explorer.exe Wed Aug 04 01:14:38 2004 (41107ECE)
    01120000 01128000 CurXP0 CurXP0.dll Wed Jan 19 09:44:32 2005 (41EE8060)
    011c0000 011d2000 browselc browselc.dll Wed Aug 04 02:56:07 2004 (41109697)
    01240000 01505000 xpsp2res xpsp2res.dll Wed Aug 04 02:56:41 2004 (411096B9)
    019f0000 019f8000 tray tray.dll Thu Apr 13 11:29:03 2006 (443E7C4F)
    02480000 0248e000 ShellHook ShellHook.dll Tue Mar 28 13:38:42 2006 (442990C2)
    02490000 024bf000 xpsp1res xpsp1res.dll Wed Aug 04 02:56:40 2004 (411096B8)
    024d0000 02558000 shdoclc shdoclc.dll Wed Aug 04 02:56:37 2004 (411096B5)
    026d0000 02996000 msi msi.dll Mon May 02 10:51:33 2005 (42764C85)
    02b10000 02b18000 enhdlginit enhdlginit.dll Thu May 18 09:01:27 2006 (446C7E37)
    03170000 03186000 mcpcore mcpcore.dll Sat Apr 30 11:08:03 2005 (4273AD63)
    03340000 03351000 iprepair iprepair.dll Wed Dec 14 12:47:25 2005 (43A068BD)
    04af0000 04b2a000 erasext erasext.dll Fri Jul 25 05:15:05 2003 (3F210329)
    04ba0000 05d80000 ALSNDMGR ALSNDMGR.CPL Wed May 18 17:17:52 2005 (428BBF10)
    061c0000 06234000 eraser eraser.dll Fri Jul 25 05:14:34 2003 (3F21030A)
    06270000 06285000 SSSensor SSSensor.dll Tue Aug 10 19:05:15 2004 (411962BB)
    06690000 06765000 SDHelper SDHelper.dll Fri Jun 19 17:22:17 1992 (2A425E19)
    06870000 06dc9000 roboform roboform.dll Fri Apr 13 16:45:09 2007 (461FF9E5)
    06ed0000 06f02000 eng eng.dll Fri Jun 19 17:22:17 1992 (2A425E19)
    0ffd0000 0fff8000 rsaenh rsaenh.dll Tue Jul 06 21:17:12 2004 (40EB5D28)
    10000000 1000c000 anim anim.dll Mon Apr 03 14:33:35 2000 (38E8F20F)
    10930000 10979000 PortableDeviceApi PortableDeviceApi.dll Thu Oct 19 00:47:31 2006 (45371173)
    109c0000 109ec000 PortableDeviceTypes PortableDeviceTypes.dll Thu Oct 19 00:47:33 2006 (45371175)
    164a0000 164c3000 WPDShServiceObj WPDShServiceObj.dll Thu Oct 19 00:48:37 2006 (453711B5)
    20000000 20017000 odbcint odbcint.dll Wed Aug 04 02:57:25 2004 (411096E5)
    4b500000 4b516000 firewall firewall.cpl Wed Aug 04 02:56:11 2004 (4110969B)
    4d4f0000 4d548000 winhttp winhttp.dll Wed Aug 04 02:57:07 2004 (411096D3)
    4ec50000 4edf3000 GdiPlus GdiPlus.dll Wed Aug 04 02:55:55 2004 (4110968B)
    5ad70000 5ada8000 uxtheme uxtheme.dll Wed Aug 04 02:56:43 2004 (411096BB)
    5b860000 5b8b4000 netapi32 netapi32.dll Thu Aug 17 07:28:27 2006 (44E460EB)
    5ba60000 5bad1000 themeui themeui.dll Wed Aug 04 02:56:46 2004 (411096BE)
    5cb70000 5cb96000 shimeng shimeng.dll Wed Aug 04 02:56:42 2004 (411096BA)
    5d090000 5d12a000 comctl32_5d090000 comctl32.dll Fri Aug 25 10:45:58 2006 (44EF1B36)
    5edd0000 5ede7000 olepro32 olepro32.dll Wed Aug 04 02:57:43 2004 (411096F7)
    5fc70000 5fc88000 uwinapi uwinapi.dll Thu Mar 01 06:38:14 2007 (45E6C936)
    60130000 60138000 QOEHook QOEHook.dll Fri Jan 28 11:44:29 2005 (41FA79FD)
    61740000 617ce000 stlport_vc7145 stlport_vc7145.dll Wed Jan 10 02:04:38 2007 (45A49E16)
    61c20000 61c74000 shlxthdl shlxthdl.dll Fri Feb 09 10:18:00 2007 (45CC9EB8)
    66000000 6607b000 wblind wblind.dll Wed Feb 21 11:05:43 2007 (45DC7BE7)
    66500000 6650a000 wbsys wbsys.dll Wed Feb 26 15:27:42 2003 (3E5D314E)
    66600000 66617000 wbhelp wbhelp.dll Wed Feb 26 15:24:31 2003 (3E5D308F)
    6c1b0000 6c1fd000 duser duser.dll Wed Aug 04 02:56:04 2004 (41109694)
    6f880000 6fa4a000 AcGenral AcGenral.dll Wed Aug 04 02:55:58 2004 (4110968E)
    71aa0000 71aa8000 ws2help ws2help.dll Wed Aug 04 02:57:39 2004 (411096F3)
    71ab0000 71ac7000 ws2_32 ws2_32.dll Wed Aug 04 02:57:38 2004 (411096F2)
    71ad0000 71ad9000 wsock32 wsock32.dll Wed Aug 04 02:57:51 2004 (411096FF)
    71b20000 71b32000 mpr mpr.dll Wed Aug 04 02:56:46 2004 (411096BE)
    71bf0000 71c03000 samlib samlib.dll Wed Aug 04 02:56:29 2004 (411096AD)
    71c10000 71c1e000 ntlanman ntlanman.dll Wed Aug 04 02:57:00 2004 (411096CC)
    71c80000 71c87000 netrap netrap.dll Wed Aug 04 02:56:35 2004 (411096B3)
    71c90000 71cd0000 netui1 netui1.dll Wed Aug 04 02:56:39 2004 (411096B7)
    71cd0000 71ce7000 netui0 netui0.dll Wed Aug 04 02:56:38 2004 (411096B6)
    71d40000 71d5c000 actxprxy actxprxy.dll Wed Aug 04 02:56:04 2004 (41109694)
    722b0000 722b5000 sensapi sensapi.dll Wed Aug 04 02:56:28 2004 (411096AC)
    72410000 7242a000 mydocs mydocs.dll Wed Aug 04 02:59:29 2004 (41109761)
    72d10000 72d18000 msacm32_72d10000 msacm32.drv Sat Aug 18 00:33:30 2001 (3B7DFE2A)
    72d20000 72d29000 wdmaud wdmaud.drv Wed Aug 04 02:56:54 2004 (411096C6)
    73000000 73026000 winspool winspool.drv Wed Aug 04 02:56:38 2004 (411096B6)
    73760000 737a9000 ddraw ddraw.dll Wed Aug 04 02:56:16 2004 (411096A0)
    73ba0000 73bb3000 sti sti.dll Wed Aug 04 02:59:24 2004 (4110975C)
    73bc0000 73bc6000 dciman32 dciman32.dll Wed Aug 04 02:56:15 2004 (4110969F)
    73f10000 73f6c000 dsound dsound.dll Wed Aug 04 02:57:08 2004 (411096D4)
    74320000 7435d000 odbc32 odbc32.dll Wed Aug 04 02:57:17 2004 (411096DD)
    746c0000 746e7000 msls31 msls31.dll Sat Aug 18 00:33:22 2001 (3B7DFE22)
    746f0000 7471a000 MSIMTF MSIMTF.dll Wed Aug 04 02:58:33 2004 (41109729)
    74720000 7476b000 MSCTF MSCTF.dll Wed Aug 04 02:57:30 2004 (411096EA)
    74ad0000 74ad8000 powrprof powrprof.dll Wed Aug 04 02:56:53 2004 (411096C5)
    74ae0000 74ae7000 cfgmgr32 cfgmgr32.dll Wed Aug 04 02:56:13 2004 (4110969D)
    74af0000 74afa000 batmeter batmeter.dll Wed Aug 04 02:55:59 2004 (4110968F)
    74b30000 74b76000 webcheck webcheck.dll Wed Aug 04 02:56:55 2004 (411096C7)
    74fc0000 74fc9000 netsetup netsetup.cpl Wed Aug 04 02:56:36 2004 (411096B4)
    754d0000 75550000 cryptui cryptui.dll Wed Aug 04 02:56:06 2004 (41109696)
    75970000 75a67000 msgina msgina.dll Wed Aug 04 02:58:01 2004 (41109709)
    75cf0000 75d81000 mlang mlang.dll Wed Aug 04 02:56:29 2004 (411096AD)
    75e90000 75f40000 sxs sxs.dll Thu Oct 19 08:56:28 2006 (4537840C)
    75f60000 75f67000 drprov drprov.dll Wed Aug 04 02:57:02 2004 (411096CE)
    75f70000 75f79000 davclnt davclnt.dll Wed Aug 04 02:56:08 2004 (41109698)
    75f80000 7607d000 browseui browseui.dll Tue Feb 20 03:48:02 2007 (45DAC3D2)
    76200000 76271000 mshtmled mshtmled.dll Tue Feb 20 03:48:05 2007 (45DAC3D5)
    76280000 762a1000 stobject stobject.dll Wed Aug 04 02:59:26 2004 (4110975E)
    76360000 76370000 winsta winsta.dll Wed Aug 04 02:56:40 2004 (411096B8)
    76380000 76385000 msimg32 msimg32.dll Wed Aug 04 02:58:31 2004 (41109727)
    76390000 763ad000 imm32 imm32.dll Wed Aug 04 02:56:30 2004 (411096AE)
    763b0000 763f9000 comdlg32 comdlg32.dll Wed Aug 04 02:56:32 2004 (411096B0)
    76400000 765a6000 netshell netshell.dll Wed Aug 04 02:56:37 2004 (411096B5)
    76600000 7661d000 cscdll cscdll.dll Wed Aug 04 02:56:07 2004 (41109697)
    76980000 76988000 linkinfo linkinfo.dll Wed Aug 31 20:41:53 2005 (43165C61)
    76990000 769b5000 ntshrui ntshrui.dll Wed Aug 04 02:57:09 2004 (411096D5)
    769c0000 76a73000 userenv userenv.dll Wed Aug 04 02:56:41 2004 (411096B9)
    76b20000 76b31000 atl atl.dll Wed Aug 04 02:56:55 2004 (411096C7)
    76b40000 76b6d000 winmm winmm.dll Wed Aug 04 02:57:10 2004 (411096D6)
    76bf0000 76bfb000 psapi psapi.dll Wed Aug 04 02:56:58 2004 (411096CA)
    76c00000 76c2e000 credui credui.dll Wed Aug 04 02:56:42 2004 (411096BA)
    76c30000 76c5e000 wintrust wintrust.dll Wed Aug 04 02:56:41 2004 (411096B9)
    76c90000 76cb8000 imagehlp imagehlp.dll Wed Aug 04 02:56:25 2004 (411096A9)
    76d60000 76d79000 iphlpapi iphlpapi.dll Fri May 19 07:59:41 2006 (446DC13D)
    76e80000 76e8e000 rtutils rtutils.dll Wed Aug 04 02:56:36 2004 (411096B4)
    76e90000 76ea2000 rasman rasman.dll Wed Aug 04 02:56:29 2004 (411096AD)
    76eb0000 76edf000 tapi32 tapi32.dll Wed Aug 04 02:56:38 2004 (411096B6)
    76ee0000 76f1c000 rasapi32 rasapi32.dll Wed Aug 04 02:56:25 2004 (411096A9)
    76f50000 76f58000 wtsapi32 wtsapi32.dll Wed Aug 04 02:57:55 2004 (41109703)
    76f60000 76f8c000 wldap32 wldap32.dll Wed Aug 04 02:56:43 2004 (411096BB)
    76fd0000 7704f000 clbcatq clbcatq.dll Mon Jul 25 23:39:44 2005 (42E5BE90)
    77050000 77115000 comres comres.dll Wed Aug 04 02:56:36 2004 (411096B4)
    77120000 771ac000 oleaut32 oleaut32.dll Wed Aug 04 02:57:39 2004 (411096F3)
    771b0000 77256000 wininet wininet.dll Tue Feb 20 03:48:17 2007 (45DAC3E1)
    773d0000 774d3000 comctl32 comctl32.dll Fri Aug 25 10:45:55 2006 (44EF1B33)
    774e0000 7761d000 ole32 ole32.dll Mon Jul 25 23:39:47 2005 (42E5BE93)
    77920000 77a13000 setupapi setupapi.dll Wed Aug 04 02:56:32 2004 (411096B0)
    77a20000 77a74000 cscui cscui.dll Wed Aug 04 02:56:08 2004 (41109698)
    77a80000 77b14000 crypt32 crypt32.dll Wed Aug 04 02:56:01 2004 (41109691)
    77b20000 77b32000 msasn1 msasn1.dll Wed Aug 04 02:57:23 2004 (411096E3)
    77b40000 77b62000 apphelp apphelp.dll Wed Aug 04 02:56:36 2004 (411096B4)
    77bd0000 77bd7000 midimap midimap.dll Wed Aug 04 02:56:25 2004 (411096A9)
    77be0000 77bf5000 msacm32 msacm32.dll Wed Aug 04 02:57:03 2004 (411096CF)
    77c00000 77c08000 version version.dll Wed Aug 04 02:56:39 2004 (411096B7)
    77c10000 77c68000 msvcrt msvcrt.dll Wed Aug 04 02:59:14 2004 (41109752)
    77c70000 77c93000 msv1_0 msv1_0.dll Wed Aug 04 02:59:11 2004 (4110974F)
    77dd0000 77e6b000 advapi32 advapi32.dll Wed Aug 04 02:56:23 2004 (411096A7)
    77e70000 77f01000 rpcrt4 rpcrt4.dll Wed Aug 04 02:56:30 2004 (411096AE)
    77f10000 77f57000 gdi32 gdi32.dll Thu Mar 08 09:36:28 2007 (45F02D7C)
    77f60000 77fd6000 shlwapi shlwapi.dll Tue Feb 20 03:48:10 2007 (45DAC3DA)
    77fe0000 77ff1000 secur32 secur32.dll Wed Aug 04 02:56:49 2004 (411096C1)
    7c000000 7c054000 msvcr70 msvcr70.dll Sat Jan 05 05:37:24 2002 (3C36E574)
    7c340000 7c396000 msvcr71 msvcr71.dll Fri Feb 21 06:42:20 2003 (3E561EAC)
    7c3a0000 7c41b000 msvcp71 msvcp71.dll Tue Mar 18 22:14:51 2003 (3E77EEBB)
    7c800000 7c8f4000 kernel32 kernel32.dll Wed Jul 05 05:55:00 2006 (44AB9A84)
    7c900000 7c9b0000 ntdll ntdll.dll Wed Aug 04 02:56:36 2004 (411096B4)
    7c9c0000 7d1d5000 shell32 shell32.dll Tue Dec 19 15:52:11 2006 (45885F0B)
    7dc30000 7df20000 mshtml mshtml.dll Tue Feb 20 03:48:05 2007 (45DAC3D5)
    7df70000 7df92000 oledlg oledlg.dll Mon Oct 16 11:15:00 2006 (4533B004)
    7e1e0000 7e280000 urlmon urlmon.dll Tue Feb 20 03:48:15 2007 (45DAC3DF)
    7e290000 7e3ff000 shdocvw shdocvw.dll Tue Feb 20 03:48:10 2007 (45DAC3DA)
    7e410000 7e4a0000 user32 user32.dll Thu Mar 08 09:36:28 2007 (45F02D7C)
    Closing open log file c:\debuglog.txt
     
    Last edited by a moderator: 2007/05/21
  2. 2007/05/21
    Christer

    Christer Geek Member Staff

    Joined:
    2002/12/17
    Messages:
    6,585
    Likes Received:
    74
    Hello rc1299,
    welcome to Windows BBS ... :) ... !

    I edited the title of your thread to make it more descriptive of the problem.

    Christer
     

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  4. 2007/05/21
    Arie

    Arie Administrator Administrator Staff

    Joined:
    2001/12/27
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