Resolved Dual boot again ?

One of our forum members has upgraded his OS to Windows 7, but now has to OS THE SAME ( ie; Windows 7) I am not able to get to his PC, he lives too far away.
How can I advise to uninstall one of the OS. is it possible without doing a complete reinstall ? and what did he do wrong ?
( This is becoming a habit in our forum, perhaps I am missing something in the instruction as Administrator ?.)
Spanner

 

Sorry, can't make head or tail.

Can you please tell us clearly what your problem is ?

 

This is for XP or Vista. http://windows.microsoft.com/en-us/windows7/help/upgrading-from-windows-xp-to-windows-7#T1=tab01

 

Reply to RSINFO and others who did not understand.
At the time of typing thread, Phone was ringing dogs were barking , Bedlam.
One of our over 50 Computer forum members has tried to upgrade from Windows XP to Windows 7, now has two choices of Windows 7 on boot up. rest of thread is about how to get rid of one Windows 7 choice at boot up.
Mr Bill , will look at your response SAP and let you know results, thanks for info about your dog etc,
Spanner

 

Update, the owner has contacted me by telephone and this is his latest situation re Duel Boot.
His friend tried to upgrade his Laptop from Vista to Windows 7, in the process he created a dual boot, initialy Vista/ Windows 7 , they re-installed Windows 7 and now have a dual boot Windows 7 /Windows 7.
On the second attempt they chose the Custom option of setup which supposed to uninstall previous files ?.
He has formatted Recover 'D':
his disk info now is ;
Disk o Partition 1 196MB .. 188 MB OEM Reserved.
Disk o Partition 2 Recovery 10.0GB 9.00 Gb
Disk o partition 3 OS 61.8 GB 42.9 GB System
Disk o partition 4 Media direct 2.5 GB 1.8 GB Logical
They installed Windows 7 on Partition 3 (System)
How can they uninstal the second boot of Windows 7 ?
Spanner

 

Too big a mess. Nuke and pave.

 

Got to agree here. Best thing to do. Then you know that everything is right.

 

Thanks all, the owner has decided to bring his laptop to me, I can then see what 'stuff ' he has on it, and do as suggested, save what's needed and dump the rest.
Why does this laptop, originally 'Vista' basic, have such a complicated drive system, could it/would it be on two disks ?
Spanner.

 

Because somebody didn't know what they were doing and added partitions. Bet the when it was new it had 2 partitions. C which was the main partition and D which was the recovery partition.

 

Hi all, have now got the laptop at home with me, will post findings SAP.
Thanks.
Spanner

 

Result, carried out format and clean install as per suggested by ARIE, system working like a F1 car without the noise, told owner to join Windows BBS, but he prefers for someone to do the thinking for him,
I wonder if the fact that he has 9 cats at home ( not a cattery) has anything to do with him messing his PC up.
Thanks everyone, we have a satisfied member thanks.
Will mark this resolved.
Spanner

 

You're welcome. And thanks for letting us know.