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Resolved Dr. Watson/Explorer.exe error

Discussion in 'Windows XP' started by mojo13, 2010/11/29.

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  1. 2010/11/29
    mojo13 Lifetime Subscription

    mojo13 Well-Known Member Thread Starter

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    I need help. I searched for this but just got confused.

    Microsoft (R) DrWtsn32
    Copyright (C) 1985-2001 Microsoft Corp. All rights reserved.



    Application exception occurred:
    App: C:\WINDOWS\Explorer.EXE (pid=880)
    When: 10/18/2010 @ 10:26:47.497
    Exception number: c0000005 (access violation)

    *----> System Information <----*
    Computer Name: LAB-TC-18
    User Name: tc18
    Terminal Session Id: 0
    Number of Processors: 2
    Processor Type: x86 Family 15 Model 4 Stepping 9
    Windows Version: 5.1
    Current Build: 2600
    Service Pack: 3
    Current Type: Multiprocessor Free
    Registered Organization: RP
    Registered Owner: Raypec

    *----> Task List <----*
    0 System Process
    4 System
    588 smss.exe
    648 csrss.exe
    672 winlogon.exe
    716 services.exe
    728 lsass.exe
    888 svchost.exe
    980 svchost.exe
    1076 svchost.exe
    1168 svchost.exe
    1312 svchost.exe
    1468 spoolsv.exe
    1536 svchost.exe
    1720 SecurityAgent.exe
    1792 jqs.exe
    1824 svchost.exe
    1840 svchost.exe
    936 alg.exe
    880 Explorer.EXE
    1768 wmiprvse.exe
    1700 smax4pnp.exe
    180 hkcmd.exe
    420 igfxpers.exe
    508 jusched.exe
    528 Reader_sl.exe
    1176 PDVDDXSrv.exe
    1756 ctfmon.exe
    1268 GoogleToolbarNotifier.exe
    2160 GoogleUpdaterService.exe
    2196 drwtsn32.exe

    *----> Module List <----*
    (0000000000400000 - 0000000000409000: C:\WINDOWS\system32\Normaliz.dll
    (0000000001000000 - 00000000010ff000: C:\WINDOWS\Explorer.EXE
    (0000000001400000 - 00000000016c5000: C:\WINDOWS\system32\xpsp2res.dll
    (0000000010930000 - 0000000010971000: C:\WINDOWS\system32\PortableDeviceApi.dll
    (00000000109c0000 - 00000000109ec000: C:\WINDOWS\system32\PortableDeviceTypes.dll
    (0000000016790000 - 00000000167b3000: C:\WINDOWS\system32\WPDShServiceObj.dll
    (000000003d930000 - 000000003da01000: C:\WINDOWS\system32\WININET.dll
    (000000003dfd0000 - 000000003e015000: C:\WINDOWS\system32\iertutil.dll
    (000000003e1c0000 - 000000003e78d000: C:\WINDOWS\system32\ieframe.dll
    (0000000042e40000 - 0000000042e7c000: C:\WINDOWS\system32\webcheck.dll
    (00000000478c0000 - 00000000478ca000: C:\WINDOWS\system32\dot3api.dll
    (000000004d4f0000 - 000000004d549000: C:\WINDOWS\system32\WINHTTP.dll
    (000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\UxTheme.dll
    (000000005b860000 - 000000005b8b5000: C:\WINDOWS\system32\NETAPI32.dll
    (000000005ba60000 - 000000005bad1000: C:\WINDOWS\system32\themeui.dll
    (000000005cb70000 - 000000005cb96000: C:\WINDOWS\system32\ShimEng.dll
    (000000005d090000 - 000000005d12a000: C:\WINDOWS\system32\comctl32.dll
    (000000005dca0000 - 000000005dcc8000: C:\WINDOWS\system32\OneX.DLL
    (000000005dcd0000 - 000000005dcde000: C:\WINDOWS\system32\eappprxy.dll
    (000000005fc10000 - 000000005fc43000: C:\WINDOWS\system32\msutb.dll
    (000000006f880000 - 000000006fa4a000: C:\WINDOWS\AppPatch\AcGenral.DLL
    (0000000071800000 - 0000000071888000: C:\WINDOWS\system32\shdoclc.dll
    (0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\system32\WS2HELP.dll
    (0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\system32\WS2_32.dll
    (0000000071d40000 - 0000000071d5b000: C:\WINDOWS\system32\actxprxy.dll
    (0000000072410000 - 000000007242a000: C:\WINDOWS\system32\mydocs.dll
    (0000000072d10000 - 0000000072d18000: C:\WINDOWS\system32\msacm32.drv
    (0000000072d20000 - 0000000072d29000: C:\WINDOWS\system32\wdmaud.drv
    (00000000736d0000 - 00000000736d6000: C:\WINDOWS\system32\dot3dlg.dll
    (00000000745b0000 - 00000000745d2000: C:\WINDOWS\system32\eappcfg.dll
    (0000000074720000 - 000000007476c000: C:\WINDOWS\system32\MSCTF.dll
    (0000000074ad0000 - 0000000074ad8000: C:\WINDOWS\system32\POWRPROF.dll
    (0000000074af0000 - 0000000074afa000: C:\WINDOWS\system32\BatMeter.dll
    (00000000754d0000 - 0000000075550000: C:\WINDOWS\system32\CRYPTUI.dll
    (00000000755c0000 - 00000000755ee000: C:\WINDOWS\system32\msctfime.ime
    (0000000075cf0000 - 0000000075d81000: C:\WINDOWS\system32\MLANG.dll
    (0000000075f80000 - 000000007607d000: C:\WINDOWS\system32\BROWSEUI.dll
    (0000000076080000 - 00000000760e5000: C:\WINDOWS\system32\MSVCP60.dll
    (0000000076280000 - 00000000762a1000: C:\WINDOWS\system32\stobject.dll
    (0000000076360000 - 0000000076370000: C:\WINDOWS\system32\WINSTA.dll
    (0000000076380000 - 0000000076385000: C:\WINDOWS\system32\MSIMG32.dll
    (0000000076390000 - 00000000763ad000: C:\WINDOWS\system32\IMM32.DLL
    (0000000076400000 - 00000000765a5000: C:\WINDOWS\system32\NETSHELL.dll
    (0000000076600000 - 000000007661d000: C:\WINDOWS\System32\CSCDLL.dll
    (0000000076980000 - 0000000076988000: C:\WINDOWS\system32\LINKINFO.dll
    (0000000076990000 - 00000000769b5000: C:\WINDOWS\system32\ntshrui.dll
    (00000000769c0000 - 0000000076a74000: C:\WINDOWS\system32\USERENV.dll
    (0000000076b20000 - 0000000076b31000: C:\WINDOWS\system32\ATL.DLL
    (0000000076b40000 - 0000000076b6d000: C:\WINDOWS\system32\WINMM.dll
    (0000000076bf0000 - 0000000076bfb000: C:\WINDOWS\system32\PSAPI.DLL
    (0000000076c00000 - 0000000076c2e000: C:\WINDOWS\system32\credui.dll
    (0000000076c30000 - 0000000076c5e000: C:\WINDOWS\system32\WINTRUST.dll
    (0000000076c90000 - 0000000076cb8000: C:\WINDOWS\system32\IMAGEHLP.dll
    (0000000076d60000 - 0000000076d79000: C:\WINDOWS\system32\iphlpapi.dll
    (0000000076e80000 - 0000000076e8e000: C:\WINDOWS\system32\rtutils.dll
    (0000000076f50000 - 0000000076f58000: C:\WINDOWS\system32\WTSAPI32.dll
    (0000000076f60000 - 0000000076f8c000: C:\WINDOWS\system32\WLDAP32.dll
    (0000000076fd0000 - 000000007704f000: C:\WINDOWS\system32\CLBCATQ.DLL
    (0000000077050000 - 0000000077115000: C:\WINDOWS\system32\COMRes.dll
    (0000000077120000 - 00000000771ab000: C:\WINDOWS\system32\OLEAUT32.dll
    (00000000773d0000 - 00000000774d3000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll
    (00000000774e0000 - 000000007761d000: C:\WINDOWS\system32\ole32.dll
    (0000000077920000 - 0000000077a13000: C:\WINDOWS\system32\SETUPAPI.dll
    (0000000077a20000 - 0000000077a74000: C:\WINDOWS\System32\cscui.dll
    (0000000077a80000 - 0000000077b15000: C:\WINDOWS\system32\CRYPT32.dll
    (0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll
    (0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\appHelp.dll
    (0000000077bd0000 - 0000000077bd7000: C:\WINDOWS\system32\midimap.dll
    (0000000077be0000 - 0000000077bf5000: C:\WINDOWS\system32\MSACM32.dll
    (0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
    (0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
    (0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
    (0000000077e70000 - 0000000077f03000: C:\WINDOWS\system32\RPCRT4.dll
    (0000000077f10000 - 0000000077f59000: C:\WINDOWS\system32\GDI32.dll
    (0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll
    (0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll
    (0000000078130000 - 0000000078258000: C:\WINDOWS\system32\urlmon.dll
    (000000007c800000 - 000000007c8f6000: C:\WINDOWS\system32\kernel32.dll
    (000000007c900000 - 000000007c9b2000: C:\WINDOWS\system32\ntdll.dll
    (000000007c9c0000 - 000000007d1d7000: C:\WINDOWS\system32\SHELL32.dll
    (000000007d1e0000 - 000000007d49c000: C:\WINDOWS\system32\msi.dll
    (000000007e290000 - 000000007e403000: C:\WINDOWS\system32\SHDOCVW.dll
    (000000007e410000 - 000000007e4a1000: C:\WINDOWS\system32\USER32.dll

    *----> State Dump for Thread Id 0x6cc <----*
     
    mojo13,
    #1
  2. 2010/11/29
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi mojo13. A little more information would help to track down the problem. Does Windows Explorer crash or freeze up randomly?

    Did you look in Event Viewer for any more details about your error message?

    Does Windows Explorer function normally?
     
    Evan Omo,
    #2


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  4. 2010/11/29
    mojo13 Lifetime Subscription

    mojo13 Well-Known Member Thread Starter

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    It normally crashes at boot up and Dr Watson comes up and freezes. Sometimes a reboot is required to continue using the machine.

    No, I have not looked in event viewer since I had this log to try and decipher
     
    mojo13,
    #3
  5. 2010/11/29
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Evan Omo,
    #4
  6. 2010/11/29
    mojo13 Lifetime Subscription

    mojo13 Well-Known Member Thread Starter

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    No viruses or malware....it has been doing this since it was imaged
     
    mojo13,
    #5
  7. 2010/11/29
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ok take a look at the article and see if following the troubleshooting steps solves the problem.

    Does the computer have SP3 installed?
     
    Evan Omo,
    #6
  8. 2010/11/29
    mojo13 Lifetime Subscription

    mojo13 Well-Known Member Thread Starter

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    I'll have to look tomorrow but I will read the info you offered and see if it fits
     
    mojo13,
    #7
  9. 2010/11/29
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ok great.
     
    Evan Omo,
    #8
  10. 2010/12/03
    mojo13 Lifetime Subscription

    mojo13 Well-Known Member Thread Starter

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    Looking at event viewer the one that stuck out was explorer.exe module ws2_32.dll 5.1.2600.5512

    fault address 0x00006a55

    another instance; fault address 0x71ab6a55

    I have disabled Dr. Watson to keep the computers from freezing up and requiring multiple restarts
     
    mojo13,
    #9
  11. 2010/12/03
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Dr. Watson shouldn't be causing Windows Explorer to freeze up. Did you try disabling all non microsoft shell extensions from the article that I linked to? Did it make any difference?
     
    Evan Omo,
    #10
  12. 2010/12/03
    mojo13 Lifetime Subscription

    mojo13 Well-Known Member Thread Starter

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    There were no shell extensions

    Dr Watson was indeed freezing up. Now when the explorer error comes up they just click out of it and move on; before a reboot was required.
     
    Last edited: 2010/12/03
    mojo13,
    #11
  13. 2010/12/04
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ok so is this issue resolved then?
     
    Evan Omo,
    #12
  14. 2010/12/04
    mojo13 Lifetime Subscription

    mojo13 Well-Known Member Thread Starter

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    Not really, I still have explorer.exe issues. Disabling Dr Watson just made it not freeze up and become inoperable.
     
    mojo13,
    #13
  15. 2010/12/04
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Does Windows Explorer function normally in Safe mode?

    Also do you have Service Pack 3 installed?
     
    Evan Omo,
    #14
  16. 2010/12/04
    mojo13 Lifetime Subscription

    mojo13 Well-Known Member Thread Starter

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    I don't know about safe-mode but it does have SP3
     
    mojo13,
    #15
  17. 2010/12/05
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    See if it runs normally in Safe Mode. If it does then a 3rd party driver or a program that is starting up with Windows is causing your Windows Explorer issues.
     
    Evan Omo,
    #16
  18. 2010/12/15
    mojo13 Lifetime Subscription

    mojo13 Well-Known Member Thread Starter

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    I believe my issue may be the fact that this is the 3rd image on the computers and the people before me neglected to format the drive before imaging. Viruses were found in both Windows.old and Windows.old.000.

    I am preparing a new image and will apply it properly
     
    mojo13,
    #17
  19. 2010/12/15
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    A virus could definitely cause your Windows Explorer issues to occurr. Let me know if applying the new image solves the problem.
     
    Evan Omo,
    #18
  20. 2010/12/15
    mojo13 Lifetime Subscription

    mojo13 Well-Known Member Thread Starter

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    The new image definitely fixed my problem
     
    mojo13,
    #19
  21. 2010/12/15
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Awesome. Glad you were able to get your problem resolved. :)
     
    Evan Omo,
    #20
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