Resolved Do.not.reply emails

Sometimes when dealing with corporations they will send a do.not.reply email when you do actually want to reply to the email sent.

Is there a workaround for this as I went to their website and their website response page is non functional.
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Return-Path: <Do.Not.Reply@lge.com>
X-Original-To: XXXXXXXXXXXXXXXXX
Delivered-To: XXXXXXXXXXXXXXXXXXX
Received: from mail.virginbroadband.com.au (localhost.localdomain [127.0.0.1])
by mail.virginbroadband.com.au (Postfix) with ESMTP id 1C9D81FFC044
for <XXXXXXXXXXXXXXXXXXXTue, 16 Feb 2010 16:26:24 +1100 (EST)
Received: from mxproc2.iseek.com.au (mxproc2.iseek.com.au [202.83.64.4])
by mail.virginbroadband.com.au (Postfix) with ESMTP id 05DDF1FFC054
for <XXXXXXXXXXXXXXXXXXTue, 16 Feb 2010 16:26:24 +1100 (EST)
Received: from lgemrelse6q.lge.com ([156.147.1.121])
by mxproc2.iseek.com.au with ESMTP; 16 Feb 2010 15:24:07 +1000
X-AuditID: 9c930179-aad03bb000000d7e-3c-4b7a2bf11857
Received: from LGEB2B-SE4Q (unknown [156.147.36.118])
by LGEMRELSE6Q.lge.com (Symantec Mail Security) with ESMTP id 2EBCD55800D
for <XXXXXXXXXXXXXXXXX>; Tue, 16 Feb 2010 14:24:01 +0900 (KST)
Message-ID: <1399664538.1266297841177.JavaMail.gsfs@LGEB2B-SE4Q>
From: Do.Not.Reply@lge.com
To: XXXXXXXXXXXXXXXX
Subject: LG Customer Inquiry
Mime-Version: 1.0
Content-Type: multipart/mixed;
boundary= "----=_Part_3777_1433497498.1266297841172 "
Date: Tue, 16 Feb 2010 14:24:01 +0900 (KST)
X-Brightmail-Tracker: AAAAAA==
X-Virus-Scanned: ClamAV using ClamSMTP
X-Antivirus: AVG for E-mail 8.5.435 [271.1.1/2689]

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I have been able to put a trace on156.147.36.118 and come up with this, if that helps at all.
Whois

Details zur IP-Adresse 156.147.36.118
OrgName: Asia Pacific Network Information Centre
OrgID: APNIC
Address: PO Box 2131
City: Milton
StateProv: QLD
PostalCode: 4064
Country: AU

ReferralServer: whois://whois.apnic.net

NetRange: 156.147.0.0 - 156.147.255.255
CIDR: 156.147.0.0/16
NetName: APNIC-ERX-156-147-0-0
NetHandle: NET-156-147-0-0-1
Parent: NET-156-0-0-0-0
NetType: Early Registrations, Transferred to APNIC
Comment: This IP address range is not registered in the ARIN database.
Comment: This range was transferred to the APNIC Whois Database as
Comment: part of the ERX (Early Registration Transfer) project.
Comment: For details, refer to the APNIC Whois Database via
Comment: WHOIS.APNIC.NET or http://wq.apnic.net/apnic-bin/whois.pl
Comment:
Comment: ** IMPORTANT NOTE: APNIC is the Regional Internet Registry
Comment: for the Asia Pacific region. APNIC does not operate networks
Comment: using this IP address range and is not able to investigate
Comment: spam or abuse reports relating to these addresses. For more
Comment: help, refer to http://www.apnic.net/apnic-info/whois_search2/abuse-and-spamming
RegDate: 2004-01-07
Updated: 2009-10-08

OrgTechHandle: AWC12-ARIN
OrgTechName: APNIC Whois Contact
OrgTechPhone: +61 7 3858 3188
OrgTechEmail: search-apnic-not-arin@apnic.net

# ARIN WHOIS database, last updated 2010-02-16 20:00
# Enter ? for additional hints on searching ARIN's WHOIS database.
#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at https://www.arin.net/whois_tou.html


Found a referral to whois.apnic.net.

% [whois.apnic.net node-2]
% Whois data copyright terms http://www.apnic.net/db/dbcopyright.html

inetnum: 156.147.0.0 - 156.147.255.255
netname: LGNET-2
country: KR
descr: LG CNS
admin-c: SO53-AP
tech-c: SO53-AP
remarks: ***********************************************
remarks: KRNIC of NIDA is the National Internet Registry
remarks: in Korea under APNIC. If you would like to
remarks: find assignment information in detail
remarks: please refer to the NIDA Whois DB
remarks: http://whois.nida.or.kr/english/index.html
remarks: ***********************************************
status: ALLOCATED PORTABLE
changed: hostmaster@nic.or.kr 20040716
changed: hm-changed@apnic.net 20040926
mnt-by: MNT-KRNIC-AP
changed: hm-changed@apnic.net 20041007
source: APNIC

person: Seokhui Oh
nic-hdl: SO53-AP
e-mail: netinfo@lgcns.com
address: 20 Twin Tower Dongkwan 10F, Yeouido-dong, Yeongdeungpo-gu, Seoul
phone: +82-2-3773-1868
fax-no: +82-2-3773-1879
country: KR
changed: hostmaster@nic.or.kr 20040706
mnt-by: MNT-KRNIC-AP
source: APNIC

inetnum: 156.147.0.0 - 156.147.255.255
netname: LG-NET-KR
descr: LG CNS
country: KR
admin-c: KS1141-KR
tech-c: KS1141-KR
status: ALLOCATED PORTABLE
mnt-by: MNT-KRNIC-AP
remarks: This information has been partially mirrored by APNIC from
remarks: KRNIC. To obtain more specific information, please use the
remarks: KRNIC whois server at whois.krnic.net.
changed: hostmaster@nic.or.kr
source: KRNIC

person: kwepononghyubseo seo
descr: seokwepononghyubseobujiso
descr: 1812beonji hokeundong seokweposi
descr: 697-090
country: KR
phone: +82-64-733-5101
e-mail: okn@kt.co.kr
nic-hdl: KS1141-KR
mnt-by: MNT-KRNIC-AP
changed: hostmaster@nic.or.kr
source: KRNIC

route: 156.147.36.0/23
descr: Proxy-Registered Route Object by LG Dacom(AS3786)
origin: AS4668
remarks: This route object is for a LG Dacom's customer route
remarks: which is being exported under this origin AS.
remarks:
remarks: This route object was automatically created to prevent
remarks: some LG Dacom peer from rejecting this route because
remarks: they may create their filter based on Route Registry DB.
notify: noc@bora.net
mnt-by: MAINT-AS3786
changed: yuncheol@bora.net 20070224
source: RADB

route: 156.147.0.0/16
descr: contact mhcho@channeli.net if necessary
origin: AS4668
mnt-by: MAINT-AS3786
changed: yuncheol@bora.net 20011223
source: RADB

 

If they don't want your mails they don't want your mails

However, you can perform a whois lookup and try to send to one of the addresses there...

For instance the one in your post returns this

Code:

Domain Name : lge.com

::Registrant::
Name : LG Electronics Inc
Email : domain AT lge.co.kr
Address : 20 Yoidodong Youngdungpogu Seoul
Zipcode : 150875
Nation : KR
Tel : 02-3777-3703
Fax : 

::Administrative Contact::
Name : Domain-Manager
Email : domain AT lge.co.kr
Address : 20 Yoidodong Youngdungpogu Seoul
Zipcode : 150875
Nation : KR
Tel : 02-3777-3703
Fax : 

::Technical Contact::
Name : Yesnic
Email : domain AT yesnic.com
Address : Seobuk Building 740-3 Yeoksam-dong Gangnam-gu Seoul Korea
Zipcode : 135080
Nation : KR
Tel : +82-2-557-4259
Fax : +82-2-3484-4701

::Name Servers::
prmns.lg.co.kr 
secns.lg.co.kr 

::Dates & Status::
Created Date : 1995/01/11 00:00:00 EST
Updated Date : 2010/01/06 14:27:14 EST
Valid Date : 2015/01/10 00:00:00 EST
Status ACTIVE

I'm not saying that sending to domain AT lge.co.kr or domain AT yesnic.com means your email will be read though.

BTW Common addresses webmaster@ (for website issues) and postmaster@ for email issues are also worth trying.

 

Roy,

What website are you trying to access, lge.com appears ok from here?

if you want to check if the problem is local to you or for everyone you could try this website, Down For Everyone Or Just Me

 

LG Australia Support (Email/Phone)

We are here to assist / Contact LG any time by email or phone.

 

That's why I asked Whiskeyman, no point in directing Roy to a website that isn't working

 

Thanks guys...so the short answer is NO.

Therefore those who are there to Assist [LG] can contemptously treat their clients by not affording their clients the opportunity to respond to an email they have had delivered to their client.
I prefer not to phone as I like to have tangible evidence regarding communications should the matter need to be taken further.
I can of course print the current communication between us and post by Postmaster mail but that should not be a necessity in these modern times with electronic communication.

Oh well! thanks for your time guys.
roy66

 

Far from it, LG provide telephone, email, forum and mail contacts...

I'll ask you again, what is the address of the website that you think is not working?

 

Let's start here...... http://www.lge.com/au/support/contact/support-message.jsp

And finish up here..... http://www.lge.com/common/error/404.jsp

 

The first link for the email opens fine for me.

 

For me to but I eventually after filling out all the required information get taken to.....
.... http://www.lge.com/common/error/404.jsp

End of Session