Dialup problems with laptop after networking installed

Hi. I have a complicated problem, maybe you can help?

I have this laptop with Windows 2000. It is about 4 years old and works fine. A few months back I paid this local computer company to network my two pc's and my laptop and make the laptop so I can use it for DSL wirelessly. Before that I had only been able to use it with dialup. It has an internal 56K modem. After the guy from the company (I'll call him C.) set up the network and everything, all working fine, but now I can't get the dialup to work any more on the laptop. I need this because when I travel, I am usually plugging into a regular phone line and have to use dialup. I have had a few different people look at it (another company, and C.'s co-worker, and a friend of mine who tried to help over the phone) but no one can figure out what the problem is. The network software was uninstalled and reinstalled. In fact I was on the phone to two different ISP's that I have dialup with (AOL and one called access-4-free) the first time I encountered the problem. They had me fool with some things to try to fix it and it ended up messing up the network/dsl completely, so I am afraid now to mess with any settings again.

At first I thought it might just be AOL but I have the problem with access-4-free as well (which uses regular dialup networking, not special software), and also C.'s co-worker that looked at it tried his local dialup with the same result.

When I dial in with the regular dialup it dials in, everything seems to work, gets to verifying username and password, hangs a long time and then I get

ERROR 619 (something about the port)

or I get

ERROR 1717: The interface is unknown.


With AOL, it is slightly different. It dials in and seems to load but there is a box up in the corner that says there was a problem with the connection and I have to restart the computer. However, I am able to read and reply to AOL email but NOTHING else. Not even help will load, and I can't use the AOL connection to make external IE or email work. And of course restarting does not help. Reinstalling the software did not help, either. I use AOL 8.0 because there is not enough memory to use 9.0

It is not the modem, it seems to work fine and has the most recent drivers. I think when C. put in the network he did something to it that messed up the dialup, but he doesn't know what and no one else can figure it out, either.

I had hoped to use it when I go out of town next week but....now I don't know if I will be able to solve the problems in time.

Any thoughts? Thanks!

 

slanoue Welcome to the board
http://www.monster-isp.com/dun_error/error_619.htm
http://support.microsoft.com/default.aspx?scid=kb;en-us;811142

One of these links may help. The 2nd one to Microsoft refers to XP though.

 

Nope, neither helps but thanks for trying...
No fax software is running and the modem drivers have already been installed properly. As I said, it was working fine before the wireless network was put in. And, it is not XP, and it is not occurring with a new dialup.

Suzanne

 

Are you disabling the wireless connection when you want to use the dialup away from home? I disable anything I'm not using. The only time I use dialup is when my DSL goes down. My wireless network will still work for the LAN, just not for the internet. If I'm away from home and use dialup I do disable the wireless in the Network Folder. I never tried to do both. If you are using software that starts with windows disable that also. When I had 2000 I used the XP msconfig, made it easier to disable things.