Crazy Norton Error Message!

I'm asking this question here because I figure Symantec will just give me the run-a-round and all I really need is a clarification on a problem I was/am having with NIS2002. I've been a Norton user for quite a few years now, but am wondering if it's time to find something else. Anyway, here's the question.

After uninstalling and reinstalling NIS twice within the last 3 months I finally went to their help page to see if there was a fix for this. I run weekly scans (automatically) but, all of a sudden it was getting stuck at my ...Local/Temp/History/IEHistory folder. There was nothing in it! It says there was an error in the scan, but it never told me why. There were 4 things that the help page had me do. One of them was to UNCHECK the line under Manual Scan that said SCAN WITHIN COMPRESSED FILES. After doing this, the scan ran 100%. Why? Why did it run all the way through after unchecking that? I'm hoping that this will clear the problem and won't jam in any future scans, but I am just curious as to why it prefers to run better without checking compressed files. Anyone out there have a 'laymans' explaination?

Thanks!!

 

Hi Panda.
What exactly is NIS2000 ?
What program name appears in the window title bar when you run the app ?
regards

 

Hmmmmm. I never got a notification that there was an answer to my question. Sorry I didn't come back sooner.

Norton Internet Security 2002. It came with my computer. Since I unchecked SCAN WITHIN COMPRESSED FILES I haven't had any problems running the scan. I can't tell you what the header was, but am sure it probably said NORTON ANTIVIRUS or something like that.

I was just curious as to what had caused the error. No big deal.

Thanks.

 

That is a laugh and a half.

I find that 2003 does not work anywhere as well as 2002. But that can be system dependent too.

All I see it doing is loading the system up heavier.

And MANY MORE SHARED FILES to create MORE problems.

YUP. That worked for me too while I had NAV, At least while I still had Norton NAV and NIS.

In the past week alone Norton has lost three long time supporters.

Me, Myself and I. and our three machines.

BillyBob

 

You're right, BB. I heard the same thing about 2002 working better than 2003. I also know how you feel about NAV. If I have any more trouble with it, I will be looking elsewhere, too.

Thanks for the input, all.

(still not getting notifications. guess I better check my options and see if it was unchecked.......)

 

re: NAV disk program

Panda said 'in part':
'One of them was to UNCHECK the line under Manual Scan that said SCAN WITHIN COMPRESSED FILES. After doing this, the scan ran 100%. Why? Why did it run all the way through after unchecking that? I'm hoping that this will clear the problem and won't jam in any future scans, but I am just curious as to why it prefers to run better without checking compressed files. Anyone out there have a 'laymans' explaination?'

I dont have much of an explanation for you except that i had the same thing happen to me when i installed my new NAV2003 disk after uninstalling NAV2002.
I like to buy a new Norton each year so i have the disk. I buy it near the end of the summer on sale, as well as i get a rebate, and it hardly costs me anything then.

Anyway, after installing NAV2003 i too had an error msg when it was doing a full virus scan. "Error 3019,1 - unable to complete scan" and referred me to this error # in the knowledge base. Having tried what it said there and still no luck, i then emailed support at symantec. I got 2 different explanations with all kinds of instructions of what to do, no less uninstall, clean up computer, etc. and re-install. I had done all that however to begin with.

Still not wanting to hastily do what i was told by the Symantec techs, i read more in the knowledge base at symantec online.
I then decided to have symantec.com do the virus scan and it did it no problem. However i noted that it does it w/o doing the compressed files. Aha!
I finally remembered that since i have been buying Norton disks that originally i did not have the 'scan within compressed files' checked. It seems to be a default setting possibly since 2002 and now again with 2003.
So i too had 'unchecked' it and it works fine.

What are the compressed files that are making this happen? I have no idea yet as i did not have any more time to figure that out as i took long enough trying to figure out why NAV2003 would not do a full virus scan.

Supposedly there is a corrupt or changed file that is compressed that makes Norton unable to finish the virus scan.
I have a 6 y.o. computer that i went from Win95 to Win98se and who knows what compressed file is either corrupt or changed that may be giving Norton a problem. Maybe someday i will take the time to check into it, but for now i understand a full virus scan without checking the compressed files is fine.

Anyone else have more input on this matter?

 

In my own PERSONAL Opinion Norton Products are no longer worth their cost.

They not only eat up too much disk space. But get involved too deeply in the OS itself.

And if installed all in one shot one part goes haywire the rest can ( and has ) go ( gone ) too.

Stand alone AVG7 ( $30 for two years ) and standalone Kerio do just as well.

I just ran AVG7 set to check ALL files and it never hung up once in app in 64,350 files.

AVG7 also has a separate test that runs on the MAIN BOOT UP and OS files when you start it. ( MBR included )

Norton USED to have that. If it still does I do not know.

And last but certainly not least. The same version of Kerio and AVG7 run just as well on 98, 98SE and XP

BillyBob