Crash during game [DUMP DATA]

Hi, I've an issue when I play Football Manager, indeed the game sometimes crash whereas my drivers and the game are update.


Here is the log :


Microsoft (R) Windows Debugger Version 6.10.0003.233 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Mes documents\Sports Interactive\Football Manager 2009\crash dumps\FM 2009 v9.
1.0.26064 (2008.12.05 18.48.17).dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
Windows XP Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Fri Dec 5 18:48:18.000 2008 (GMT+1)
System Uptime: not available
Process Uptime: 0 days 2:10:44.000
................................................................
........
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(8d8.928): Access violation - code c0000005 (first/second chance not available)
eax=ffffffff ebx=00000000 ecx=04911ea8 edx=00000714 esi=000006cc edi=000008d8
eip=7c91e4f4 esp=0012e7cc ebp=0012e7dc iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
ntdll!KiFastSystemCallRet:
7c91e4f4 c3 ret
0:000> cdb: Reading initial command '!analyze -v;r;kv;lmtn;.logclose;q'
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************



Thanks to help me

 

Thanks for you reply, I sought on my own but I cannot fix this issue so I up my thread in case a specialist has a solution.

 

Indeed, many lines are missing in the first log, I post the new one :



Microsoft (R) Windows Debugger Version 6.10.0003.233 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Mes documents\Sports Interactive\Football Manager 2009\crash dumps\FM 2009 v9.
1.0.26064 (2008.12.12 19.36.59).dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
Windows XP Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Fri Dec 12 19:37:00.000 2008 (GMT+1)
System Uptime: not available
Process Uptime: 0 days 1:57:25.000
................................................................
........
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(9e4.78c): Access violation - code c0000005 (first/second chance not available)
eax=ffffffff ebx=00000000 ecx=03d61ea8 edx=000006e4 esi=00000434 edi=000009e4
eip=7c91e4f4 esp=0012ebd4 ebp=0012ebe4 iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
ntdll!KiFastSystemCallRet:
7c91e4f4 c3 ret
0:000> cdb: Reading initial command '!analyze -v;r;kv;lmtn;.logclose;q'
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** ERROR: Symbol file could not be found. Defaulted to export symbols for saAuditMD.dll -
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: kernel32!pNlsUserInfo ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: kernel32!pNlsUserInfo ***
*** ***
*************************************************************************

FAULTING_IP:
fm!wc_setup_comps+1cb9db
0118bbab 8b07 mov eax,dword ptr [edi]

EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0118bbab (fm!wc_setup_comps+0x001cb9db)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 00000004
Attempt to read from address 00000004

PROCESS_NAME: fm.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - Instruction at "0x%08lx" use memory address "0x%08lx ".
Can't be "read "

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Instruction at "0x%08lx" use memory address "0x%08lx ".
Can't be "read "

EXCEPTION_PARAMETER1: 00000000

EXCEPTION_PARAMETER2: 00000004

READ_ADDRESS: 00000004

FOLLOWUP_IP:
fm!wc_setup_comps+1cb9db
0118bbab 8b07 mov eax,dword ptr [edi]

APPLICATION_VERIFIER_FLAGS: 0

FAULTING_THREAD: 0000078c

DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE

PRIMARY_PROBLEM_CLASS: NULL_CLASS_PTR_DEREFERENCE

BUGCHECK_STR: APPLICATION_FAULT_NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER: from 01102f53 to 0118bbab

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012fb34 01102f53 1c030c40 1e97f130 00b84cce fm!wc_setup_comps+0x1cb9db
0012fb40 00b84cce 1c21f438 1c030c40 0000102d fm!wc_setup_comps+0x142d83
0012fb8c 00b85e22 14a321ec 00000000 14a321ec fm!jap_setup_comps+0x6ec88e
00000000 00000000 00000000 00000000 00000000 fm!jap_setup_comps+0x6ed9e2


STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: fm!wc_setup_comps+1cb9db

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: fm

IMAGE_NAME: fm.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 491c4c05

FAILURE_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE_c0000005_fm.exe!wc_setup_comps

BUCKET_ID: APPLICATION_FAULT_NULL_CLASS_PTR_DEREFERENCE_fm!wc_setup_comps+1cb9db

WATSON_IBUCKET: 1010925445

WATSON_IBUCKETTABLE: 1

Followup: MachineOwner
---------

eax=ffffffff ebx=00000000 ecx=03d61ea8 edx=000006e4 esi=00000434 edi=000009e4
eip=7c91e4f4 esp=0012ebd4 ebp=0012ebe4 iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
ntdll!KiFastSystemCallRet:
7c91e4f4 c3 ret
ChildEBP RetAddr Args to Child
0012ebd8 7c80eeeb 00150000 00000000 00150000 ntdll!KiFastSystemCallRet (FPO: [0,0,0])
0012ebe4 00150000 7c9120f5 00000000 001acb98 kernel32!FindClose+0xa1 (FPO: [Non-Fpo])
WARNING: Frame IP not in any known module. Following frames may be wrong.
00000000 00000000 00000000 00000000 00000000 0x150000
start end module name
00350000 00359000 normaliz normaliz.dll Thu Jun 29 17:05:42 2006 (44A3EC46)
00400000 0216b000 fm fm.exe Thu Nov 13 16:47:17 2008 (491C4C05)
02170000 02527000 d3dx9_37 d3dx9_37.dll Wed Mar 05 01:54:53 2008 (47CDEF5D)
03000000 0311b000 dbghelp dbghelp.dll Fri Mar 21 02:28:43 2008 (47E30F4B)
034c0000 0379a000 xpsp2res xpsp2res.dll Sun Apr 13 19:39:24 2008 (4802454C)
043b0000 04617000 d3dx9_31 d3dx9_31.dll Fri Sep 29 00:13:05 2006 (451C48F1)
10000000 10089000 saAuditMD saAuditMD.dll Wed Sep 24 00:47:17 2008 (48D971F5)
43e00000 43e45000 iertutil iertutil.dll Thu Oct 16 22:18:37 2008 (48F7A19D)
44080000 44150000 wininet wininet.dll Thu Oct 16 22:18:42 2008 (48F7A1A2)
4fcf0000 4fe96000 d3d9 d3d9.dll Mon Apr 14 04:31:10 2008 (4802C1EE)
58a10000 58a51000 icm32 icm32.dll Mon Apr 14 04:31:34 2008 (4802C206)
58b50000 58bea000 comctl32 comctl32.dll Mon Apr 14 04:31:42 2008 (4802C20E)
5b090000 5b0c8000 uxtheme uxtheme.dll Mon Apr 14 04:32:53 2008 (4802C255)
62e40000 62e99000 hnetcfg hnetcfg.dll Mon Apr 14 04:31:37 2008 (4802C209)
68000000 68036000 rsaenh rsaenh.dll Tue Mar 18 15:39:32 2008 (47DFD424)
698e0000 698f6000 faultrep faultrep.dll Mon Apr 14 04:31:22 2008 (4802C1FA)
6de60000 6de66000 d3d8thk d3d8thk.dll Mon Apr 14 04:31:09 2008 (4802C1ED)
6fee0000 6ff35000 netapi32 netapi32.dll Wed Oct 15 18:35:43 2008 (48F61BDF)
71990000 719d0000 mswsock mswsock.dll Mon Apr 14 04:34:47 2008 (4802C2C7)
719d0000 719d8000 wshtcpip wshtcpip.dll Mon Apr 14 04:34:12 2008 (4802C2A4)
719e0000 719e8000 ws2help ws2help.dll Mon Apr 14 04:34:02 2008 (4802C29A)
719f0000 71a07000 ws2_32 ws2_32.dll Mon Apr 14 04:34:01 2008 (4802C299)
72c60000 72c68000 msacm32 msacm32.drv Thu Aug 23 18:44:27 2001 (3B8532EB)
72c70000 72c79000 wdmaud wdmaud.drv Mon Apr 14 04:33:06 2008 (4802C262)
72f50000 72f76000 winspool winspool.drv Mon Apr 14 04:33:01 2008 (4802C25D)
73a80000 73a95000 mscms mscms.dll Tue Jun 24 18:44:02 2008 (48612452)
73e30000 73e34000 ksuser ksuser.dll Mon Apr 14 04:31:45 2008 (4802C211)
73e60000 73ebc000 dsound dsound.dll Mon Apr 14 04:32:27 2008 (4802C23B)
74a40000 74a48000 powrprof powrprof.dll Mon Apr 14 04:32:17 2008 (4802C231)
74bf0000 74c1c000 oleacc oleacc.dll Thu Aug 23 18:44:14 2001 (3B8532DE)
75140000 7516e000 msctfime msctfime.ime Mon Apr 14 04:33:10 2008 (4802C266)
76010000 76075000 msvcp60 msvcp60.dll Mon Apr 14 04:34:40 2008 (4802C2C0)
762f0000 76300000 winsta winsta.dll Mon Apr 14 04:33:03 2008 (4802C25F)
76320000 7633d000 imm32 imm32.dll Mon Apr 14 04:32:04 2008 (4802C224)
76340000 7638a000 comdlg32 comdlg32.dll Mon Apr 14 04:31:43 2008 (4802C20F)
76610000 76694000 cryptui cryptui.dll Mon Apr 14 04:32:03 2008 (4802C223)
76960000 76a16000 userenv userenv.dll Mon Apr 14 04:32:51 2008 (4802C253)
76ae0000 76b0f000 winmm winmm.dll Mon Apr 14 04:33:22 2008 (4802C272)
76ba0000 76bab000 psapi psapi.dll Mon Apr 14 04:32:24 2008 (4802C238)
76be0000 76c0e000 wintrust wintrust.dll Mon Apr 14 04:33:04 2008 (4802C260)
76c40000 76c68000 imagehlp imagehlp.dll Mon Apr 14 04:31:49 2008 (4802C215)
76d10000 76d29000 iphlpapi iphlpapi.dll Mon Apr 14 04:31:38 2008 (4802C20A)
76ed0000 76ef7000 dnsapi dnsapi.dll Mon Apr 14 04:32:01 2008 (4802C221)
76f00000 76f08000 wtsapi32 wtsapi32.dll Mon Apr 14 04:34:18 2008 (4802C2AA)
76f10000 76f3d000 wldap32 wldap32.dll Mon Apr 14 04:33:08 2008 (4802C264)
76f60000 76f68000 winrnr winrnr.dll Mon Apr 14 04:32:56 2008 (4802C258)
76f70000 76f76000 rasadhlp rasadhlp.dll Mon Apr 14 04:32:20 2008 (4802C234)
76f80000 76fff000 clbcatq clbcatq.dll Mon Apr 14 04:31:27 2008 (4802C1FF)
77000000 770d4000 comres comres.dll Mon Apr 14 04:31:48 2008 (4802C214)
770e0000 7716b000 oleaut32 oleaut32.dll Mon Apr 14 04:32:40 2008 (4802C248)
77390000 77493000 comctl32_77390000 comctl32.dll Mon Apr 14 04:30:54 2008 (4802C1DE)
774a0000 775dd000 ole32 ole32.dll Mon Apr 14 04:32:39 2008 (4802C247)
778e0000 779d8000 setupapi setupapi.dll Mon Apr 14 04:32:31 2008 (4802C23F)
779e0000 77a77000 crypt32 crypt32.dll Mon Apr 14 04:31:57 2008 (4802C21D)
77a80000 77a92000 msasn1 msasn1.dll Mon Apr 14 04:33:03 2008 (4802C25F)
77ba0000 77ba7000 midimap midimap.dll Mon Apr 14 04:32:05 2008 (4802C225)
77bb0000 77bc5000 msacm32_77bb0000 msacm32.dll Mon Apr 14 04:32:48 2008 (4802C250)
77bd0000 77bd8000 version version.dll Mon Apr 14 04:32:51 2008 (4802C253)
77be0000 77c38000 msvcrt msvcrt.dll Mon Apr 14 04:34:41 2008 (4802C2C1)
77da0000 77e4c000 advapi32 advapi32.dll Mon Apr 14 04:31:23 2008 (4802C1FB)
77e50000 77ee2000 rpcrt4 rpcrt4.dll Mon Apr 14 04:32:27 2008 (4802C23B)
77ef0000 77f39000 gdi32 gdi32.dll Thu Oct 23 14:36:51 2008 (49006FE3)
77f40000 77fb6000 shlwapi shlwapi.dll Mon Apr 14 04:32:42 2008 (4802C24A)
77fc0000 77fd1000 secur32 secur32.dll Mon Apr 14 04:32:46 2008 (4802C24E)
78130000 781cb100 msvcr80 msvcr80.dll Wed Oct 24 05:02:06 2007 (471EB5AE)
7c420000 7c4a7000 msvcp80 msvcp80.dll Wed Oct 24 05:04:07 2007 (471EB627)
7c800000 7c906000 kernel32 kernel32.dll Mon Apr 14 04:33:02 2008 (4802C25E)
7c910000 7c9c6000 ntdll ntdll.dll Mon Apr 14 04:33:02 2008 (4802C25E)
7c9d0000 7d1f5000 shell32 shell32.dll Mon Apr 14 04:32:37 2008 (4802C245)
7e1e0000 7e202000 oledlg oledlg.dll Mon Apr 14 04:32:45 2008 (4802C24D)
7e210000 7e381000 shdocvw shdocvw.dll Mon Apr 14 04:32:36 2008 (4802C244)
7e390000 7e421000 user32 user32.dll Mon Apr 14 04:32:50 2008 (4802C252)