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Resolved Cortana and start menu trouble

Discussion in 'Windows 10' started by jimbo0706, 2015/11/16.

  1. 2015/11/16
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    I upgraded my PC from windows 7 to windows 10 Back in Aug of this year and ever since then Cortana and the start menu after a short time go's unresponsive I click on them both and nothing happens since I cant restart from the start menu I have to hit the power button to restart it.. It boots up fine and then after a short time it does it agene.. Any ideas about what's going on ? Thanks in advance for any help..

    PS the computer under my system is not the one I am having trouble with.
     
  2. 2015/11/16
    Evan Omo

    Evan Omo Computer Support Technician Staff

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  4. 2015/11/17
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    Ok I tried all that and once agene after a short time it fails to respond..
     
  5. 2015/11/17
    Evan Omo

    Evan Omo Computer Support Technician Staff

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  6. 2015/11/18
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    Ok I did that so far so good.
     
  7. 2015/11/18
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Great. Now you just have to re-enable each startup program one by one until you find the culprit.

    Alternatively, would you like me to analyze the startup programs that are starting up with your computer and give you recommendations on which ones you can remove?
     
  8. 2015/11/19
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    Sure that would be great..
     
  9. 2015/11/19
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Lets see what is starting up with your machine.

    Please download Autoruns. After you download the zipped folder on your desktop, right click the zipped folder and click Extract All. After the folder has been extracted open the regular folder. Run the autoruns.exe program by right clicking on it and selecting Run as administrator. When you open the program click the Logon Tab and then post a screenshot of all the startup entries in your next reply.
     
  10. 2015/11/19
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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  11. 2015/11/19
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    You can remove all the items from the Logon Tab. Do you have any programs or websites that require Java?
     
  12. 2015/11/19
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    yes one. a weather radar
     
  13. 2015/11/19
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ok, then you can remove the Java Update Scheduler from startup but keep the Java program installed on the machine.

    Do you have any other questions or would you consider this thread resolved?
     
  14. 2015/11/20
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    No that was it. Thank you so much for your time. I will mark as resolved.
     
  15. 2015/11/20
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Thanks for the update. :)
     

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