Constant crashing: dump data within

Hi guys, this is the latest dump data in case it translates to anything meaningful. It's pretty hot here this summer and the room my PC is in gets up to around 32 degrees. I have a PC fan and my video card also has a fan, yet the crashing and freezing seem more frequent during the hotter part of the day.

Netscape is usually open when a dump happens and Photoshop and my DOS programme are almost guaranteed to crash the PC. Sometimes the Microsoft Error Report will suggest a device driver problem (but not which device) and other times it will suggest I install a Nero InCD 4 update. This latter I have attempted but can't get all the way through because it asks for a serial number but refuses to recognise the only one I have, which is what came with Nero 6. I am waiting for Nero Support to reply with their suggestion. Meantime, someone else may be able to suggest a fix.

Anyway, for what it's worth, here's this afternoon's dump data. I'd be really really grateful if anyone could offer some advice.

Oh yes, and in Windows Device Manager I have a yellow exclamation mark next to RAID controller.

Thanks in advance,
Jo

Opened log file 'c:\debuglog.txt'
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Microsoft (R) Windows Debugger Version 6.3.0017.0
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini020305-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_rtm.040803-2158
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055ab20
Debug session time: Thu Feb 03 15:50:28 2005
System Uptime: 0 days 4:37:09.491
Loading Kernel Symbols
..................................................................................................................................
Loading unloaded module list
.........
Loading User Symbols
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 10000050, {ffffffff, 0, ffffffff, 0}


Could not read faulting driver name
Probably caused by : ntoskrnl.exe ( nt!ExecuteHandler2+26 )

Followup: MachineOwner
---------

kd> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: ffffffff, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: ffffffff, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 00000000, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: ffffffff

FAULTING_IP:
+ffffffffffffffff
ffffffff ?? ???

MM_INTERNAL_CODE: 0

CUSTOMER_CRASH_COUNT: 2

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x50

LAST_CONTROL_TRANSFER: from 804e2af1 to f2fbdff8

STACK_TEXT:
WARNING: Frame IP not in any known module. Following frames may be wrong.
f2fbe05c 804e2af1 e377cd28 f2fbe120 00000000 0xf2fbdff8
f2fbe088 8056a16a 00000000 804e1ff1 00000000 nt!_except_handler3
f2fbe0e0 c001133c f7687ac8 00000000 00000000 nt!CcPreparePinWrite+0xf2
00000023 00000000 00000000 00000000 00000000 0xc001133c


FAILED_INSTRUCTION_ADDRESS:
+ffffffffffffffff
ffffffff ?? ???

FOLLOWUP_IP:
nt!ExecuteHandler2+26
804db9fd 648b2500000000 mov esp,fs:[00000000]

SYMBOL_STACK_INDEX: 1

FOLLOWUP_NAME: MachineOwner

SYMBOL_NAME: nt!ExecuteHandler2+26

MODULE_NAME: nt

IMAGE_NAME: ntoskrnl.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 41108004

STACK_COMMAND: .trap fffffffff2fbdfec ; kb

BUCKET_ID: 0x50_CODE_AV_BAD_IP_nt!ExecuteHandler2+26

Followup: MachineOwner
---------

eax=00000000 ebx=00000000 ecx=ffffffff edx=804dba16 esi=00000000 edi=00000000
eip=ffffffff esp=f2fbdaf0 ebp=f2fbdb10 iopl=0 nv up ei pl zr na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00210246
ffffffff ?? ???
ChildEBP RetAddr Args to Child
f2fbdaec 804db9fd f2fbdf98 f2fbed38 f2fbdc94 0xffffffff
f2fbdb10 804db9ca f2fbdf98 f2fbed38 f2fbdc94 nt!ExecuteHandler2+0x26
f2fbdbc0 8050c72e f2fbdf98 f2fbdc94 ffffffff nt!ExecuteHandler+0x24
f2fbdf7c 804dfada f2fbdf98 00000000 f2fbdfec nt!KiDispatchException+0x13e (FPO: [Non-Fpo])
f2fbdfe4 804dfa86 00000000 ffffffff badb0d00 nt!CommonDispatchException+0x4d (FPO: [0,20,0])
f2fbe028 bf830332 00000000 00000000 0001a000 nt!Kei386EoiHelper+0x18a
f2fbe088 8056a16a 00000000 804e1ff1 00000000 win32k!xxxDWP_SetCursor+0x128 (FPO: [Non-Fpo])
f2fbe0e0 c001133c f7687ac8 00000000 00000000 nt!CcPreparePinWrite+0xf2 (FPO: [Non-Fpo])
WARNING: Frame IP not in any known module. Following frames may be wrong.
00000023 00000000 00000000 00000000 00000000 0xc001133c
start end module name
804d7000 806eb780 nt ntoskrnl.exe Wed Aug 04 18:19:48 2004 (41108004)
806ec000 8070c380 hal halaacpi.dll Wed Aug 04 17:59:05 2004 (41107B29)
bf000000 bf011580 dxg dxg.sys Wed Aug 04 18:00:51 2004 (41107B93)
bf012000 bf425a80 nv4_disp nv4_disp.dll Wed Aug 04 19:57:11 2004 (411096D7)
bf800000 bf9c0380 win32k win32k.sys Wed Aug 04 18:17:30 2004 (41107F7A)
bffa0000 bffe5c00 ATMFD ATMFD.DLL Wed Aug 04 19:56:56 2004 (411096C8)
f21bc000 f21fc380 HTTP HTTP.sys Wed Aug 04 18:00:09 2004 (41107B69)
f32ce000 f32e2400 wdmaud wdmaud.sys Wed Aug 04 18:15:03 2004 (41107EE7)
f363b000 f3649d80 sysaudio sysaudio.sys Wed Aug 04 18:15:54 2004 (41107F1A)
f371b000 f376d180 srv srv.sys Wed Aug 04 18:14:44 2004 (41107ED4)
f3886000 f38b2400 mrxdav mrxdav.sys Wed Aug 04 18:00:49 2004 (41107B91)
f395b000 f395de40 mdmxsdk mdmxsdk.sys Thu Mar 18 08:04:10 2004 (4058A12A)
f42db000 f42de280 ndisuio ndisuio.sys Wed Aug 04 18:03:10 2004 (41107C1E)
f5323000 f533a480 dump_atapi dump_atapi.sys Wed Aug 04 17:59:41 2004 (41107B4D)
f5397000 f5399900 Dxapi Dxapi.sys Sat Aug 18 08:53:19 2001 (3B7D843F)
f53db000 f5464240 HSF_CNXT HSF_CNXT.sys Fri Mar 15 02:02:43 2002 (3C909F73)
f5465000 f556f000 HSF_DP HSF_DP.sys Fri Mar 15 02:08:40 2002 (3C90A0D8)
f556f000 f5592f60 HSFHWCD2 HSFHWCD2.sys Fri Mar 15 05:47:55 2002 (3C90D43B)
f5593000 f55b6000 Fastfat Fastfat.SYS Wed Aug 04 18:14:15 2004 (41107EB7)
f55b6000 f562fd60 avg7core avg7core.sys Thu Nov 25 03:56:04 2004 (41A4A104)
f5630000 f5650f00 ipnat ipnat.sys Thu Sep 30 10:28:36 2004 (415B3714)
f5651000 f56be680 mrxsmb mrxsmb.sys Thu Oct 28 14:14:16 2004 (418047E8)
f56f3000 f56f5f80 mouhid mouhid.sys Sat Aug 18 08:47:57 2001 (3B7D82FD)
f570f000 f5739a00 rdbss rdbss.sys Thu Oct 28 14:13:57 2004 (418047D5)
f573a000 f575bd00 afd afd.sys Wed Aug 04 18:14:13 2004 (41107EB5)
f575c000 f5783c00 netbt netbt.sys Wed Aug 04 18:14:36 2004 (41107ECC)
f5784000 f57dba80 tcpip tcpip.sys Wed Aug 04 18:14:39 2004 (41107ECF)
f57dc000 f57ee400 ipsec ipsec.sys Wed Aug 04 18:14:27 2004 (41107EC3)
f5817000 f582dd00 InCDfs InCDfs.SYS Mon Sep 13 21:54:06 2004 (41456E3E)
f585e000 f5860280 rasacd rasacd.sys Sat Aug 18 08:55:39 2001 (3B7D84CB)
f5866000 f5868580 hidusb hidusb.sys Sat Aug 18 09:02:16 2001 (3B7D8658)
f6976000 f69a9200 update update.sys Wed Aug 04 17:58:32 2004 (41107B08)
f6a4a000 f6a7a100 rdpdr rdpdr.sys Wed Aug 04 18:01:10 2004 (41107BA6)
f6a7b000 f6a8be00 psched psched.sys Wed Aug 04 18:04:16 2004 (41107C60)
f6a8c000 f6aa2680 ndiswan ndiswan.sys Wed Aug 04 18:14:30 2004 (41107EC6)
f6aa3000 f6ab6900 parport parport.sys Wed Aug 04 17:59:04 2004 (41107B28)
f6ab7000 f6ada980 portcls portcls.sys Wed Aug 04 18:15:47 2004 (41107F13)
f6adb000 f6ba2e80 cmuda cmuda.sys Fri Jun 25 21:13:39 2004 (40DBECC3)
f6c4f000 f6c71e80 USBPORT USBPORT.SYS Wed Aug 04 18:08:34 2004 (41107D62)
f6c72000 f6c94680 ks ks.sys Wed Aug 04 18:15:20 2004 (41107EF8)
f6c95000 f6cea980 Cap7134 Cap7134.sys Wed Aug 06 11:02:25 2003 (3F303781)
f6ceb000 f6cfe780 VIDEOPRT VIDEOPRT.SYS Wed Aug 04 18:07:04 2004 (41107D08)
f6cff000 f6ece3c0 nv4_mini nv4_mini.sys Thu Apr 08 14:30:48 2004 (4074B958)
f75eb000 f75eec80 mssmbios mssmbios.sys Wed Aug 04 18:07:47 2004 (41107D33)
f7607000 f7609580 ndistapi ndistapi.sys Sat Aug 18 08:55:29 2001 (3B7D84C1)
f760f000 f7611980 gameenum gameenum.sys Wed Aug 04 18:08:20 2004 (41107D54)
f7613000 f7615dc0 itchfltr itchfltr.sys Thu Mar 11 10:42:24 2004 (404F8BC0)
f7617000 f761ac80 serenum serenum.sys Wed Aug 04 17:59:06 2004 (41107B2A)
f763f000 f7659580 Mup Mup.sys Wed Aug 04 18:15:20 2004 (41107EF8)
f765a000 f7686a80 NDIS NDIS.sys Wed Aug 04 18:14:27 2004 (41107EC3)
f7687000 f7713480 Ntfs Ntfs.sys Wed Aug 04 18:15:06 2004 (41107EEA)
f7714000 f772a780 KSecDD KSecDD.sys Wed Aug 04 17:59:45 2004 (41107B51)
f772b000 f7740360 PQV2i PQV2i.sys Thu Jul 29 21:33:06 2004 (4108C452)
f7741000 f7752f00 sr sr.sys Wed Aug 04 18:06:22 2004 (41107CDE)
f7753000 f7771780 fltmgr fltmgr.sys Wed Aug 04 18:01:17 2004 (41107BAD)
f7772000 f7789480 atapi atapi.sys Wed Aug 04 17:59:41 2004 (41107B4D)
f778a000 f77af700 dmio dmio.sys Wed Aug 04 18:07:13 2004 (41107D11)
f77b0000 f77ce880 ftdisk ftdisk.sys Sat Aug 18 08:52:41 2001 (3B7D8419)
f77cf000 f77dfa80 pci pci.sys Wed Aug 04 18:07:45 2004 (41107D31)
f77e0000 f780dd80 ACPI ACPI.sys Wed Aug 04 18:07:35 2004 (41107D27)
f782f000 f7837c00 isapnp isapnp.sys Sat Aug 18 08:58:01 2001 (3B7D8559)
f783f000 f7849500 MountMgr MountMgr.sys Wed Aug 04 17:58:29 2004 (41107B05)
f784f000 f785bc80 VolSnap VolSnap.sys Wed Aug 04 18:00:14 2004 (41107B6E)
f785f000 f7867e00 disk disk.sys Wed Aug 04 17:59:53 2004 (41107B59)
f786f000 f787b200 CLASSPNP CLASSPNP.SYS Wed Aug 04 18:14:26 2004 (41107EC2)
f787f000 f7889e80 uagp35 uagp35.sys Wed Aug 04 18:07:43 2004 (41107D2F)
f790f000 f7918200 amdk7 amdk7.sys Wed Aug 04 17:59:19 2004 (41107B37)
f791f000 f792ae00 STREAM STREAM.SYS Wed Aug 04 18:07:58 2004 (41107D3E)
f792f000 f793b180 cdrom cdrom.sys Wed Aug 04 17:59:52 2004 (41107B58)
f793f000 f794d080 redbook redbook.sys Wed Aug 04 17:59:34 2004 (41107B46)
f794f000 f7959380 Imapi Imapi.SYS Wed Aug 04 18:00:12 2004 (41107B6C)
f795f000 f796db80 drmk drmk.sys Wed Aug 04 18:07:54 2004 (41107D3A)
f796f000 f797ed80 serial serial.sys Wed Aug 04 18:15:51 2004 (41107F17)
f797f000 f798be00 i8042prt i8042prt.sys Wed Aug 04 18:14:36 2004 (41107ECC)
f798f000 f799b880 rasl2tp rasl2tp.sys Wed Aug 04 18:14:21 2004 (41107EBD)
f799f000 f79a9200 raspppoe raspppoe.sys Wed Aug 04 18:05:06 2004 (41107C92)
f79af000 f79bad00 raspptp raspptp.sys Wed Aug 04 18:14:26 2004 (41107EC2)
f79bf000 f79c7900 msgpc msgpc.sys Wed Aug 04 18:04:11 2004 (41107C5B)
f79cf000 f79d8f00 termdd termdd.sys Wed Aug 04 17:58:52 2004 (41107B1C)
f79df000 f79e8480 NDProxy NDProxy.SYS Sat Aug 18 08:55:30 2001 (3B7D84C2)
f7a1f000 f7a2d100 usbhub usbhub.sys Wed Aug 04 18:08:40 2004 (41107D68)
f7a3f000 f7a47700 netbios netbios.sys Wed Aug 04 18:03:19 2004 (41107C27)
f7a5f000 f7a67f20 PQIMount PQIMount.SYS Thu Jul 29 22:13:27 2004 (4108CDC7)
f7a6f000 f7a77880 Fips Fips.SYS Sat Aug 18 13:31:49 2001 (3B7DC585)
f7a7f000 f7a87700 wanarp wanarp.sys Wed Aug 04 18:04:57 2004 (41107C89)
f7a8f000 f7a97d80 HIDCLASS HIDCLASS.SYS Wed Aug 04 18:08:18 2004 (41107D52)
f7aaf000 f7ab5200 PCIIDEX PCIIDEX.SYS Wed Aug 04 17:59:40 2004 (41107B4C)
f7ab7000 f7abb900 PartMgr PartMgr.sys Sat Aug 18 13:32:23 2001 (3B7DC5A7)
f7ae7000 f7aecfa0 PhTvTune PhTvTune.sys Mon May 26 07:47:36 2003 (3ED11DD8)
f7af7000 f7afc000 flpydisk flpydisk.sys Wed Aug 04 17:59:24 2004 (41107B3C)
f7b17000 f7b1c200 vga vga.sys Wed Aug 04 18:07:06 2004 (41107D0A)
f7b1f000 f7b23a80 Msfs Msfs.SYS Wed Aug 04 18:00:37 2004 (41107B85)
f7b27000 f7b2e880 Npfs Npfs.SYS Wed Aug 04 18:00:38 2004 (41107B86)
f7b37000 f7b3c280 avg7rsxp avg7rsxp.sys Thu Oct 28 04:51:57 2004 (417FC41D)
f7b3f000 f7b45180 HIDPARSE HIDPARSE.SYS Wed Aug 04 18:08:15 2004 (41107D4F)
f7b47000 f7b4e580 Modem Modem.SYS Wed Aug 04 18:08:04 2004 (41107D44)
f7b4f000 f7b53a80 point32 point32.sys Fri May 16 11:29:51 2003 (3EC422EF)
f7b67000 f7b6b500 watchdog watchdog.sys Wed Aug 04 18:07:32 2004 (41107D24)
f7bb7000 f7bbe000 GearAspiWDM GearAspiWDM.SYS Wed Mar 24 06:44:48 2004 (406085A0)
f7bbf000 f7bc6000 InCDPass InCDPass.sys Mon Sep 13 21:54:45 2004 (41456E65)
f7bc7000 f7bcc000 usbuhci usbuhci.sys Wed Aug 04 18:08:34 2004 (41107D62)
f7bcf000 f7bd5800 usbehci usbehci.sys Wed Aug 04 18:08:34 2004 (41107D62)
f7bd7000 f7bdda00 fetnd5 fetnd5.sys Fri Jul 20 23:40:24 2001 (3B5818A8)

 

Hmm. this is very strange. Your machine was preparing to manipulate a memory mapped buffer, and it took an exception, tried to hand it to the frame based handler, which was smashed, and bugcheck city. This is a pretty unusual scenario.

I'd like to see a second dump before i try to wrap my brain around how we got into this state.

Also, I want to see you update your BIOS, your video card drivers, and look for an update for your netcard driver (fetnd5.sys), before collecting the new dump.

 

Hi Joe, "strange" makes me relieved it's not something simple I overlooked myself. I have a technician booked to make a house call this morning, so I'll show him this post and your advice, and will make sure to report back here with his diagnosis.

Regards,
Jo

 

Cured.

Hi Joe, just to let you know the outcome...

One set of technicians had the computer all day and had it open with fans pointing in and it seemed to help, but as soon as they took the fan away it all started crashing again. They didn't have time to fix it on Friday and suggested I bring it back on Monday.

They did suggest that the motherboard/PCU might be faulty so I contacted the guy who built the thing in case what was wrong could be fixed under warranty. Well he took two hours updating drivers, etc, and also removed dust from the interior of the heatsink, fan and psu. Not a single crash since.

I'm dreading the bill from the guys who spent hours looking without fixing it.

Anyway, thanks for your time looking at this. I thought you might be interested to know what the problem was in the end.

Cheers,
Jo

 

A can of compressed air is a PC techs best weapon. Thanks for following up.