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Resolved Connect with access but no internet

Discussion in 'Networking (Hardware & Software)' started by flyboy1565, 2012/06/23.

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  1. 2012/06/23
    flyboy1565

    flyboy1565 Inactive Thread Starter

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    ok so i have posted here a punch of times for virus issue. I told my boss at work i should be able to help him with his computer. He has a hp windows 7 computer that when i am connect to the router show i have full access on his computer. when you click on internet explorer it doesn't go to the diagnose page. I run the diagnostic and nothing showing any issues.
     
    flyboy1565,
    #1
  2. 2012/06/23
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    SpywareDr,
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  4. 2012/06/23
    flyboy1565

    flyboy1565 Inactive Thread Starter

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    will try spyware.. i'll let you know how that went later on tonight
     
    flyboy1565,
    #3
  5. 2012/06/24
    flyboy1565

    flyboy1565 Inactive Thread Starter

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    spyware, it came up with "windows did not find any problems with your internet connection. "

    got anything else i can try... i ran a malwarebytes it showed nothing being bad but it also is 82 day outta date...
     
    flyboy1565,
    #4
  6. 2012/06/24
    flyboy1565

    flyboy1565 Inactive Thread Starter

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    also its a laptop so i took out the wireless out of the sequence... and have it hooked into the lan
     
    flyboy1565,
    #5
  7. 2012/06/24
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    That was a waste of time if it was that far out of date. It should be updated every time before you run it. There are updates for it every day and sometimes more than once a day.
     
    MrBill,
    #6
  8. 2012/06/24
    flyboy1565

    flyboy1565 Inactive Thread Starter

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    i realize that with malwarebytes, i have put this on any computer someone brings to me to figure out.. Thanks to Broni... but considering i was see connected to internet but ie was saying it isn't seeing the internet i figured better safe to run that while waiting for a reply.

    I had to add it using a memory stick so of course it was out of date and couldn't be updated.

    Got any ideas of what to try next bill or spyware...?
     
    flyboy1565,
    #7
  9. 2012/06/25
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Run this command:
    cmd /c ipconfig /all>%temp%\$.$&notepad %temp%\$.$​
    and paste the results in your next reply.
     
    SpywareDr,
    #8
  10. 2012/06/25
    flyboy1565

    flyboy1565 Inactive Thread Starter

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    Windows IP Configuration

    Host Name . . . . . . . . . . . . : FAMDALIY-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Networking Controller
    Physical Address. . . . . . . . . : 00-1F-16-49-C0-F0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::447a:1ed2:e87f:71ab%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.72(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, June 24, 2012 8:48:11 PM
    Lease Expires . . . . . . . . . . : Tuesday, June 26, 2012 8:27:31 AM
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 301997846
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-B4-86-C3-00-23-4D-D7-57-2E
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Atheros AR5009 802.11a/g/n WiFi Adapter
    Physical Address. . . . . . . . . : 00-23-4D-D7-57-2E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::d109:6fe4:19e2:9948%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.69(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, June 24, 2012 8:43:41 PM
    Lease Expires . . . . . . . . . . : Tuesday, June 26, 2012 8:29:32 AM
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 218112845
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-B4-86-C3-00-23-4D-D7-57-2E
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 7:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3454:3aa5:3f57:feb7(Preferred)
    Link-local IPv6 Address . . . . . : fe80::3454:3aa5:3f57:feb7%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : isatap.gateway.2wire.net
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
    flyboy1565,
    #9
  11. 2012/06/27
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Temporarily disable the wireless on the laptop.

    Right-click the network icon in the notification area, and then click Diagnose and repair.

    Run this command:
    cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$​
    and paste the results in your next reply.
     
    SpywareDr,
    #10
  12. 2012/06/27
    flyboy1565

    flyboy1565 Inactive Thread Starter

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    the diagnose and repair said the same thing... here is the ping file..


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : FAMDALIY-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Networking Controller
    Physical Address. . . . . . . . . : 00-1F-16-49-C0-F0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::447a:1ed2:e87f:71ab%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.72(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, June 24, 2012 8:48:11 PM
    Lease Expires . . . . . . . . . . : Tuesday, June 26, 2012 8:27:31 AM
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 301997846
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-B4-86-C3-00-23-4D-D7-57-2E
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Atheros AR5009 802.11a/g/n WiFi Adapter
    Physical Address. . . . . . . . . : 00-23-4D-D7-57-2E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::d109:6fe4:19e2:9948%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.69(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, June 24, 2012 8:43:41 PM
    Lease Expires . . . . . . . . . . : Tuesday, June 26, 2012 8:29:32 AM
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DHCPv6 IAID . . . . . . . . . . . : 218112845
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-B4-86-C3-00-23-4D-D7-57-2E
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 7:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3454:3aa5:3f57:feb7(Preferred)
    Link-local IPv6 Address . . . . . : fe80::3454:3aa5:3f57:feb7%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : isatap.gateway.2wire.net
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
    flyboy1565,
    #11
  13. 2012/06/28
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Run this command:
    cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$​
    and paste the results in your next reply.
     
    SpywareDr,
    #12
  14. 2012/06/30
    flyboy1565

    flyboy1565 Inactive Thread Starter

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    Pinging google.com [74.125.224.102] with 32 bytes of data:

    Reply from 74.125.224.102: bytes=32 time=137ms TTL=52

    Reply from 74.125.224.102: bytes=32 time=123ms TTL=52

    Reply from 74.125.224.102: bytes=32 time=127ms TTL=52

    Reply from 74.125.224.102: bytes=32 time=139ms TTL=52



    Ping statistics for 74.125.224.102:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 123ms, Maximum = 139ms, Average = 131ms
     
    flyboy1565,
    #13
  15. 2012/06/30
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    What happens in Internet Explorer if you go to http://74.125.224.102

    What about http://www.google.com

    If you can get to the first one, but not the second, try changing your DNS servers to:

    8.8.8.8
    8.8.4.4

    Now try those links again. You should be able to get to both.

    If not, what about in Firefox or Chrome, (or any other browser)?
     
    Last edited: 2012/06/30
    SpywareDr,
    #14
  16. 2012/06/30
    flyboy1565

    flyboy1565 Inactive Thread Starter

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    I'll try the advice, but I tried to install Chrome as I always do. It said it needs internet to finish so anything else would be happy to try. I'll be back later tonight with how that went
     
    flyboy1565,
    #15
  17. 2012/07/01
    TonyT

    TonyT SuperGeek Staff

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    In Control Panel > Interbet Options > Connections tab > LAN settings button:
    verify that no proxy connection is there.

    Per the ping test, you do have an Internet connection. Something is preventing the browser from resolving addresses.
     
    TonyT,
    #16
  18. 2012/07/01
    flyboy1565

    flyboy1565 Inactive Thread Starter

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    ok spyware tried the first website still same story not getting online.. also tried google.com and nothing same identical issue.

    also checked on the proxy as suggested that hasn't been enact the only thing that has been activated is auto con
     
    flyboy1565,
    #17
  19. 2012/07/02
    TonyT

    TonyT SuperGeek Staff

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    Uncheck "automatically connect ".

    Go to control panel > networking > rt click each adapter > select properties > double click TCP/IP4 > Advanced button > Wins tab > uncheck use LM Hosts and checkmark net-bios over tcp/ip.

    Also, open the hosts file using Notepad and post contents here.
    c:/windows/system32/drivers/etc/hosts
     
    TonyT,
    #18
  20. 2012/07/02
    broni

    broni Moderator Malware Analyst

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    If I may....

    Please download Farbar Service Scanner Download Link and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center/Action Center
      • Windows Update
      • Windows Defender
    • Press "Scan ".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.
     
    broni,
    #19
  21. 2012/07/03
    flyboy1565

    flyboy1565 Inactive Thread Starter

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    tony, thats had to follow. On windows vista they don't have just a straight networking folder....

    broni, as always good to hear from you and the log you requested...

    Farbar Service Scanner Version: 02-07-2012
    Ran by Famdaliy (administrator) on 02-07-2012 at 23:16:47
    Running from "F:\ "
    Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo IP is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Security Center:
    ============

    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============

    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\afd.sys => MD5 is legit
    C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\Windows\system32\Drivers\tcpip.sys
    [2012-05-12 12:11] - [2012-03-30 05:39] - 0905600 ____A (Microsoft Corporation) 27D470DABC77BC60D0A3B0E4DEB6CB91

    C:\Windows\system32\dnsrslvr.dll => MD5 is legit
    C:\Windows\system32\mpssvc.dll => MD5 is legit
    C:\Windows\system32\bfe.dll => MD5 is legit
    C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\system32\SDRSVC.dll => MD5 is legit
    C:\Windows\system32\vssvc.exe => MD5 is legit
    C:\Windows\system32\wscsvc.dll => MD5 is legit
    C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\system32\wuaueng.dll => MD5 is legit
    C:\Windows\system32\qmgr.dll => MD5 is legit
    C:\Windows\system32\es.dll => MD5 is legit
    C:\Windows\system32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\system32\svchost.exe => MD5 is legit
    C:\Windows\system32\rpcss.dll => MD5 is legit


    **** End of log ****
     
    flyboy1565,
    #20
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