Computer only works in safemode

I am trying to help my nephew with his computer, it only works in safemode, word pad, printer and many other functions wont work either.
I did a HijackThis scan, and here are the results.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:15:48 PM, on 8/31/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../sbcydsl/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../sbcydsl/*http://www.yahoo.com/search/ie.html
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\shell.exe
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {0E2166D6-02C1-4210-883C-28B42FF0977D} - C:\WINDOWS\system32\rqRIyXNE.dll (file missing)
O2 - BHO: (no name) - {2F02D978-0FF6-80F7-60BB-0426224AB7B3} - C:\Program Files\yawgxqmb\lqyxmgxw.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {55948725-F7B6-41B2-B355-4CEF29DA70E4} - C:\WINDOWS\system32\dhcpmo.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {9CFA3819-4AA2-3731-CAD4-477415FD2A98} - C:\WINDOWS\system32\sarg0s\kernel32.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: (no name) - {E0100E9E-6D7B-4DFD-8930-31CE1B1B4C53} - C:\WINDOWS\system32\mlJCSiJA.dll (file missing)
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL (file missing)
O4 - HKLM\..\Run: [avp] C:\WINDOWS\4r37wbqd.exe
O4 - HKLM\..\Run: [Medichi] medichi.exe
O4 - HKLM\..\Run: [Medichi2] medichi2.exe
O4 - HKLM\..\Run: [{70-00-0E-EA-ZN}] c:\windows\system32\dwdsrngt.exe CHD001
O4 - HKLM\..\Run: [{70-00-0E-EA-DW}] c:\windows\system32\rwwdw64d.exe CHD001
O4 - HKLM\..\Run: [zwjuvqra] regsvr32 /u "C:\Documents and Settings\All Users\Application Data\zwjuvqra.dll "
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [qtitoxyl] regsvr32 /u "C:\Documents and Settings\All Users\Application Data\qtitoxyl.dll "
O4 - HKLM\..\Run: [plite731] C:\WINDOWS\plite731.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [io43mvuiw4kj] C:\WINDOWS\io43mvuiw4kj.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe "
O4 - HKLM\..\Run: [hmlefkze] rundll32.exe "C:\Program Files\hmlefkze\lghsjgre.dll ",Init
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [EasySpywareCleaner] C:\Program Files\EasySpywareCleaner\EasySpywareCleaner.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe "
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe "
O4 - HKLM\..\Run: [lphcne1j0eecr] C:\WINDOWS\system32\lphcne1j0eecr.exe
O4 - HKLM\..\Run: [SMrhcje1j0eecr] C:\Program Files\rhcje1j0eecr\rhcje1j0eecr.exe
O4 - HKLM\..\Run: [BMf7f433d9] Rundll32.exe "C:\WINDOWS\system32\ekdauikx.dll ",s
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil9e.exe
O4 - HKUS\S-1-5-18\..\Run: [LiveAntispy] C:\Program Files\LiveAntispy\LiveAntispy.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil9e.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [LiveAntispy] C:\Program Files\LiveAntispy\LiveAntispy.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil9e.exe (User 'Default user')
O4 - Global Startup: AT&T Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O7 - HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\npjpi160_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\npjpi160_02.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper20073151.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} (Oberon Flash Game Host) - http://games.myspace.com/Gameshell/GameHost/1.0/OberonGameHost.cab
O18 - Filter hijack: text/html - {07851C6A-1C43-41d9-8319-BC89154A8C00} - C:\Program Files\RcvSystem\httpdchk.dll
O20 - AppInit_DLLs: C:\WINDOWS\murka.dat
O20 - Winlogon Notify: f4c700ea381 - C:\WINDOWS\System32\cfgbkend32.dll
O20 - Winlogon Notify: iiffedc - iiffedc.dll (file missing)
O20 - Winlogon Notify: rqRIyXNE - rqRIyXNE.dll (file missing)
O20 - Winlogon Notify: WLCtrl32 - C:\WINDOWS\SYSTEM32\WLCtrl32.dll
O20 - Winlogon Notify: __c00FEB3A - C:\WINDOWS\system32\__c00FEB3A.dat (file missing)
O21 - SSODL: E404Helper - {aacf2815-8a01-4982-8862-de225abd8bcf} - e404d.dll (file missing)
O21 - SSODL: PagingSYS - {009541A0-3B00-1F1C-00F3-040224001C01} - C:\Program Files\Common Files\PagingSYS.dll
O21 - SSODL: CheckAlrt - {02898722-2ead-4437-bbc5-40fd9114d6f4} - C:\WINDOWS\Installer\{02898722-2ead-4437-bbc5-40fd9114d6f4}\CheckAlrt.dll
O21 - SSODL: zip - {7f4b724d-553c-465d-90ba-e3ef5f55db0f} - C:\WINDOWS\Installer\{7f4b724d-553c-465d-90ba-e3ef5f55db0f}\zip.dll
O21 - SSODL:
O22 - SharedTaskScheduler: edfjgj - {441EF6D9-C6A2-419f-9A71-977E2004EE14} - (no file)
O23 - Service: Background Intelligent Transfer Service BITSlanmanworkstation (BITSlanmanworkstation) - Unknown owner - C:\WINDOWS\system32\1028i.exe
O23 - Service: DNS Client DnscacheNetDDE (DnscacheNetDDE) - Unknown owner - C:\WINDOWS\system32\609856r.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Help and Support helpsvcehRecvr (helpsvcehRecvr) - Unknown owner - C:\WINDOWS\system32\advpackne.exe
O23 - Service: Human Interface Device Access HidServRpcLocator (HidServRpcLocator) - Unknown owner - C:\WINDOWS\system32\5558r.exe
O23 - Service: Server lanmanserverPlugPlay (lanmanserverPlugPlay) - Unknown owner - C:\WINDOWS\system32\advpackn.exe
O23 - Service: Workstation lanmanworkstationRDSessMgr (lanmanworkstationRDSessMgr) - Unknown owner - C:\WINDOWS\system32\activedsr.exe
O23 - Service: Remote Desktop Help Session Manager RDSessMgrERSvc (RDSessMgrERSvc) - Unknown owner - C:\WINDOWS\system32\adsndsm.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: System Event Notification SENSHTTPFilter (SENSHTTPFilter) - Unknown owner - C:\WINDOWS\bronv32.exe
O23 - Service: MS Software Shadow Copy Provider SwPrvNetman (SwPrvNetman) - Unknown owner - C:\WINDOWS\system32\5558w.exe
O23 - Service: Windows User Mode Driver Framework UMWdfNetDDE (UMWdfNetDDE) - Unknown owner - C:\WINDOWS\system32\adsndsmr.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE
--
End of file - 11174 bytes


Any help would be very appreciated.
Thank you,
Shannon Diaz

 

Hi Shannon
Your nephew has quite a mess here.

We need to run 3 tools, please run them in the order given, making sure you follow the instructions carefully.

First MBAM. This will need to be updated after download, so please download and run this in "Safe mode with Networking "
Then try to reboot back into normal windows, if it lets you please run it again in normal windows mode.

Download Malwarebytes' Anti-Malware (MBAM) from here or here and save the file to your desktop.

Double click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select 'Perform Quick Scan', then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note below)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Post the entire report in your next reply along with a fresh HijackThis log.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.


Then do this one, This one needs to be ran in safe mode follow the instructions.

Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
• Instead of Windows loading as normal, the Advanced Options Menu should appear;
• Select the first option, to run Windows in Safe Mode, then press Enter.
• Choose your usual account.

• Open the extracted SDFix folder and double click RunThis.bat to start the script.
• Type Y to begin the cleanup process.
• It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
• Press any Key and it will restart the PC.
• When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
• Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
  (Report.txt will also be copied to Clipboard ready for posting back on the forum).
• Finally paste the contents of the Report.txt back on the forum.

Now run this one. It is best to run in normal mode if at all possible.

Download ComboFix from Here to your Desktop.

It's best to disable realtime protection applications as they sometimes interfere with the tool.
Check this link for any applicable programs you may have.

• Close all open programs and windows
• Double click combofix.exe and follow the prompts.
• Vista users right click Combofix.exe and select Run As Administrator.
• When finished, it shall produce a log for you. Post the Combofix log

Note: Do not mouseclick combofix's window while its running. That may cause it to stall

Note - ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.

Note - Combofix makes some changes when run to prevent autorun/autoplay of ALL CDs, floppies and USB devices, to assist with malware removal & increase security. If this is an issue or makes it difficult for you to use those devices, please ask how to reset it.

Please post the MBAM log the SDFix log and the Combofix log.

Thanks
Geri