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Closing 1 window closes all + IE has encountered a problem

Discussion in 'Internet Explorer & Microsoft Edge' started by padcaz123, 2007/05/20.

  1. 2007/05/20
    padcaz123

    padcaz123 Inactive Thread Starter

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    Can anyone help me please
    everytime i open 2 windows in explorer and shut 1 down it shuts both what can i do please. TA
    A message appears stating that Explorer has encountered a problem.
    Have i got my settings wrong
    Thanks in advance:
    Jason
     
    padcaz123,
    #1
  2. 2007/05/20
    Paul

    Paul Inactive

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    Paul,
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  4. 2007/05/20
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  5. 2007/05/23
    padcaz123

    padcaz123 Inactive Thread Starter

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    Internet Explorer has stopped working

    Hi pete
    thanks for your response, here is the error log that explorer gives me, any ideas would be greatly appreciated
    Ta
    Jason
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iexplore.exe
    Application Version: 7.0.6000.16386
    Application Timestamp: 4549b133
    Fault Module Name: kernel32.dll
    Fault Module Version: 6.0.6000.16386
    Fault Module Timestamp: 4549bd80
    Exception Code: 800401fd
    Exception Offset: 0001b09e
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 2057
    Additional Information 1: 8d13
    Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
    Additional Information 3: 8d13
    Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
     
    padcaz123,
    #4
  6. 2007/05/23
    PeteC

    PeteC SuperGeek Staff

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    Unfortunately the error log is of little use stating merely that Internet Explorer crashed, but it does show that you are running IE 7

    The first action I would suggest is to disable all Explorer Add-ons ....

    Tools > Manage Add-ons > Enable or Disable Add-ons.

    Disable all the add-ons - if the problem is resolved restore them one by one until the problem reoccurs - you have then found the culprit :)

    If you are running the Yahoo Toolbar I suggest you uninstall it for the time being - this could also be the cause of your problem.
     
    PeteC,
    #5

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