Cd R/w

I have friends who have a two year old Dell Dimension series who recently bought a digital camera. After down loading images to their hard drive they have been unable to copy them to the CD R/W drive (Sony CRX 140E). I took a look at it and the drive shows up in the listing of devices but regardless of the media inserted it will not recognize it. Gives me an error message to the effect "Insert Disk Into Drive" or something such as that. I have tried blank media as well as prerecorded media. The only thing I haven't tried is a R/W disk. The prerecorded's play in the regular drive so I know they aren't defective. Anyone have an idea what's going on here?

 

Hi feathead
Welcome to the boards!
What burnign software are they using? When did this start? Are they dragging the pictures to another folder on the hard drive before attempting the burn?

Daizy

 

If the Sony CD/RW came with their software CD Extreme you my want to go here and download the updates for it. Also under utilities they have a drive check diagnostic tool.

 

Daizy,
Thanks for the welcome. I'm not sure of the burning software they are trying to use. As for when did it start, until getting the camera they had never tried using the drive since they had no need to. Could be a day one problem as far as I know. I tried accessing the media through the Dell Media Player that pops up. Like I said, it shows the drive but won't recognize the media inserted. Never got to the point of dragging the pictures to another folder since it wouldn't recognize the disk.

Russ,
Thanks for the pointer. I will check it out. My initial research led me to Sony's site and I was wondering if I needed to try the Sony Extreme software to get it to work. Will search their machine for it when I get a chance. I did try their drive check diagnostic tool but it essentially just writes to a disk and reads it back. It had the same problem, doesn't recognize the disk in the drive. Thinks there is nothing inserted.

Thanks for the help to both of you.