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Windows Vista Can't update Windows, even though I'm the admin.

Discussion in 'Legacy Windows' started by Kelly4270, 2009/03/18.

  1. 2009/03/18
    Kelly4270

    Kelly4270 Inactive Thread Starter

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    Whenever I try to use windows update, my computer tells me I have to be an administrator to work it. I am. How do I fix this? Thanks!
     
  2. 2009/03/18
    Evan Omo

    Evan Omo Computer Support Technician Staff

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  4. 2009/03/18
    Arie

    Arie Administrator Administrator Staff

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    Post the last 50 (or so) lines from your WindowsUpdate.log.

    To open this log, go to Start > Run and type

    %windir%/WindowsUpdate.log

    and press OK.
     
    Arie,
    #3
  5. 2009/03/19
    Kelly4270

    Kelly4270 Inactive Thread Starter

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    Thanks and here you go!

    2009-02-04 11:31:47:758 1148 84c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update C0183617-4BF7-47EB-B7BA-7EB4738943C7 is "Defaults" regulated and can NOT download. Sequence 6083 vs AcceptRate 0.
    2009-02-04 11:31:47:758 1148 84c DnldMgr * Update is not allowed to download due to regulation.
    2009-02-04 11:31:47:758 1148 84c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update F7B79644-B07F-445F-80F5-D6352B50E2A3 is "Defaults" regulated and can NOT download. Sequence 6083 vs AcceptRate 0.
    2009-02-04 11:31:47:758 1148 84c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 5C4CEF27-75EB-4A9A-A000-EE515FA4FF0B is "Defaults" regulated and can NOT download. Sequence 6083 vs AcceptRate 0.
    2009-02-04 11:31:47:758 1148 84c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update F8AF3384-95AB-45E1-AA56-A516BB15AA0F is "Defaults" regulated and can NOT download. Sequence 6083 vs AcceptRate 0.
    2009-02-04 11:31:47:758 1148 84c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 21BA629D-B63A-4EB1-A066-16931268BD59 is "Defaults" regulated and can NOT download. Sequence 6083 vs AcceptRate 0.
    2009-02-04 11:31:47:758 1148 84c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update CE468411-BD85-4FBB-9D20-FABCF391F29D is "Defaults" regulated and can NOT download. Sequence 6083 vs AcceptRate 0.
    2009-02-04 11:31:47:758 1148 84c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 5614D658-FCDA-447A-9450-14DA7EF90206 is "Defaults" regulated and can NOT download. Sequence 6083 vs AcceptRate 0.
    2009-02-04 11:31:47:758 1148 84c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update C0183617-4BF7-47EB-B7BA-7EB4738943C7 is "Defaults" regulated and can NOT download. Sequence 6083 vs AcceptRate 0.
    2009-02-04 11:31:47:761 1148 dd4 AU AU checked download status and it changed: Downloading is paused
    2009-02-04 11:31:51:129 1148 84c Report REPORT EVENT: {372C8567-379F-410A-8553-FE53FB0F2D37} 2009-02-04 11:30:09:391-0500 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
    2009-02-04 11:31:51:331 1148 84c Agent *************
    2009-02-04 11:31:51:331 1148 84c Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2009-02-04 11:31:51:331 1148 84c Agent *********
    2009-02-04 11:31:51:331 1148 84c Agent * Online = No; Ignore download priority = No
    2009-02-04 11:31:51:331 1148 84c Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1 "
    2009-02-04 11:31:51:331 1148 84c Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
    2009-02-04 11:31:51:331 1148 84c Agent * Search Scope = {Machine}
    2009-02-04 11:31:57:268 1148 1688 AU No pending client directive
    2009-02-04 11:32:47:050 1148 84c Agent * Added update {BD213D3C-B0B6-4E5B-A665-E605DCBD6C74}.100 to search result
    2009-02-04 11:32:47:050 1148 84c Agent * Found 1 updates and 54 categories in search; evaluated appl. rules of 701 out of 1366 deployed entities
    2009-02-04 11:32:47:476 1148 84c Agent *********
    2009-02-04 11:32:47:476 1148 84c Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2009-02-04 11:32:47:476 1148 84c Agent *************
    2009-02-04 11:32:47:480 1148 dd4 AU >>## RESUMED ## AU: Search for updates [CallId = {7A3C769B-08AC-42D9-B103-4B93499CA426}]
    2009-02-04 11:32:47:480 1148 dd4 AU # 1 updates detected
    2009-02-04 11:32:47:515 1148 dd4 AU #########
    2009-02-04 11:32:47:515 1148 dd4 AU ## END ## AU: Search for updates [CallId = {7A3C769B-08AC-42D9-B103-4B93499CA426}]
    2009-02-04 11:32:47:515 1148 dd4 AU #############
    2009-02-04 11:32:47:515 1148 dd4 AU Setting AU scheduled install time to 2009-02-05 08:00:00
    2009-02-04 13:31:45:037 1148 102c DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
    2009-02-04 13:31:45:062 1148 102c DnldMgr Contacting regulation server for 7 updates.
    2009-02-04 13:31:45:619 1148 102c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
    2009-02-04 13:31:45:806 1148 102c Misc Microsoft signed: Yes
    2009-02-04 13:31:45:952 1148 102c DnldMgr Regulation server path: http://update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
    2009-02-04 13:31:59:496 1148 102c DnldMgr Per-Update: ce468411-bd85-4fbb-9d20-fabcf391f29d at rate 0
    2009-02-04 13:31:59:496 1148 102c DnldMgr Per-Update: c0183617-4bf7-47eb-b7ba-7eb4738943c7 at rate 0
    2009-02-04 13:31:59:496 1148 102c DnldMgr Per-Update: 5c4cef27-75eb-4a9a-a000-ee515fa4ff0b at rate 0
    2009-02-04 13:31:59:496 1148 102c DnldMgr Per-Update: f7b79644-b07f-445f-80f5-d6352b50e2a3 at rate 0
    2009-02-04 13:31:59:496 1148 102c DnldMgr Per-Update: 5614d658-fcda-447a-9450-14da7ef90206 at rate 0
    2009-02-04 13:31:59:497 1148 102c DnldMgr Per-Update: f8af3384-95ab-45e1-aa56-a516bb15aa0f at rate 0
    2009-02-04 13:31:59:497 1148 102c DnldMgr Per-Update: 21ba629d-b63a-4eb1-a066-16931268bd59 at rate 0
    2009-02-04 13:31:59:497 1148 102c DnldMgr * Regulation call complete. 0x00000000
    2009-02-04 13:31:59:565 1148 102c DnldMgr *********** DnldMgr: New download job [UpdateId = {F7B79644-B07F-445F-80F5-D6352B50E2A3}.100] ***********
    2009-02-04 13:31:59:565 1148 102c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update F7B79644-B07F-445F-80F5-D6352B50E2A3 is "PerUpdate" regulated and can NOT download. Sequence 9791 vs AcceptRate 0.
    2009-02-04 13:31:59:566 1148 102c DnldMgr * Update is not allowed to download due to regulation.
    2009-02-04 13:31:59:567 1148 102c DnldMgr *********** DnldMgr: New download job [UpdateId = {5C4CEF27-75EB-4A9A-A000-EE515FA4FF0B}.100] ***********
    2009-02-04 13:31:59:568 1148 102c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 5C4CEF27-75EB-4A9A-A000-EE515FA4FF0B is "PerUpdate" regulated and can NOT download. Sequence 9791 vs AcceptRate 0.
    2009-02-04 13:31:59:568 1148 102c DnldMgr * Update is not allowed to download due to regulation.
    2009-02-04 13:31:59:578 1148 102c DnldMgr *********** DnldMgr: New download job [UpdateId = {F8AF3384-95AB-45E1-AA56-A516BB15AA0F}.100] ***********
    2009-02-04 13:31:59:578 1148 102c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update F8AF3384-95AB-45E1-AA56-A516BB15AA0F is "PerUpdate" regulated and can NOT download. Sequence 9791 vs AcceptRate 0.
    2009-02-04 13:31:59:578 1148 102c DnldMgr * Update is not allowed to download due to regulation.
    2009-02-04 13:31:59:580 1148 102c DnldMgr *********** DnldMgr: New download job [UpdateId = {21BA629D-B63A-4EB1-A066-16931268BD59}.100] ***********
    2009-02-04 13:31:59:580 1148 102c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 21BA629D-B63A-4EB1-A066-16931268BD59 is "PerUpdate" regulated and can NOT download. Sequence 9791 vs AcceptRate 0.
    2009-02-04 13:31:59:580 1148 102c DnldMgr * Update is not allowed to download due to regulation.
    2009-02-04 13:31:59:580 1148 102c DnldMgr *********** DnldMgr: New download job [UpdateId = {CE468411-BD85-4FBB-9D20-FABCF391F29D}.100] ***********
    2009-02-04 13:31:59:580 1148 102c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update CE468411-BD85-4FBB-9D20-FABCF391F29D is "PerUpdate" regulated and can NOT download. Sequence 9791 vs AcceptRate 0.
    2009-02-04 13:31:59:580 1148 102c DnldMgr * Update is not allowed to download due to regulation.
    2009-02-04 13:31:59:580 1148 102c DnldMgr *********** DnldMgr: New download job [UpdateId = {5614D658-FCDA-447A-9450-14DA7EF90206}.100] ***********
    2009-02-04 13:31:59:580 1148 102c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 5614D658-FCDA-447A-9450-14DA7EF90206 is "PerUpdate" regulated and can NOT download. Sequence 9791 vs AcceptRate 0.
    2009-02-04 13:31:59:580 1148 102c DnldMgr * Update is not allowed to download due to regulation.
    2009-02-04 13:31:59:580 1148 102c DnldMgr *********** DnldMgr: New download job [UpdateId = {C0183617-4BF7-47EB-B7BA-7EB4738943C7}.100] ***********
    2009-02-04 13:31:59:580 1148 102c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update C0183617-4BF7-47EB-B7BA-7EB4738943C7 is "PerUpdate" regulated and can NOT download. Sequence 9791 vs AcceptRate 0.
    2009-02-04 13:31:59:580 1148 102c DnldMgr * Update is not allowed to download due to regulation.
    2009-02-04 13:31:59:581 1148 102c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update F7B79644-B07F-445F-80F5-D6352B50E2A3 is "PerUpdate" regulated and can NOT download. Sequence 9791 vs AcceptRate 0.
    2009-02-04 13:31:59:581 1148 102c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 5C4CEF27-75EB-4A9A-A000-EE515FA4FF0B is "PerUpdate" regulated and can NOT download. Sequence 9791 vs AcceptRate 0.
    2009-02-04 13:31:59:581 1148 102c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update F8AF3384-95AB-45E1-AA56-A516BB15AA0F is "PerUpdate" regulated and can NOT download. Sequence 9791 vs AcceptRate 0.
    2009-02-04 13:31:59:581 1148 102c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 21BA629D-B63A-4EB1-A066-16931268BD59 is "PerUpdate" regulated and can NOT download. Sequence 9791 vs AcceptRate 0.
    2009-02-04 13:31:59:581 1148 102c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update CE468411-BD85-4FBB-9D20-FABCF391F29D is "PerUpdate" regulated and can NOT download. Sequence 9791 vs AcceptRate 0.
    2009-02-04 13:31:59:581 1148 102c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 5614D658-FCDA-447A-9450-14DA7EF90206 is "PerUpdate" regulated and can NOT download. Sequence 9791 vs AcceptRate 0.
    2009-02-04 13:31:59:581 1148 102c DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update C0183617-4BF7-47EB-B7BA-7EB4738943C7 is "PerUpdate" regulated and can NOT download. Sequence 9791 vs AcceptRate 0.
    2009-02-04 13:59:01:607 7184 1c20 Misc =========== Logging initialized (build: 7.2.6001.788, tz: -0500) ===========
    2009-02-04 13:59:01:607 7184 1c20 Misc = Process: c:\b6677f0709fca7fd169271da508f58\iesetup.exe
    2009-02-04 13:59:01:607 7184 1c20 Misc = Module: C:\Windows\system32\wuapi.dll
    2009-02-04 13:59:01:606 7184 1c20 COMAPI -------------
    2009-02-04 13:59:01:608 7184 1c20 COMAPI -- START -- COMAPI: Search [ClientId = Windows Internet Explorer 8 Setup Utility]
    2009-02-04 13:59:01:608 7184 1c20 COMAPI ---------
    2009-02-04 13:59:01:635 7184 1c20 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = Windows Internet Explorer 8 Setup Utility]
    2009-02-04 13:59:01:636 1148 1b0c Agent *************
    2009-02-04 13:59:01:637 1148 1b0c Agent ** START ** Agent: Finding updates [CallerId = Windows Internet Explorer 8 Setup Utility]
    2009-02-04 13:59:01:637 1148 1b0c Agent *********
    2009-02-04 13:59:01:637 1148 1b0c Agent * Online = Yes; Ignore download priority = No
    2009-02-04 13:59:01:637 1148 1b0c Agent * Criteria = "IsInstalled=0 and Type='Software' and CategoryIDs contains '5312e4f1-6372-442d-aeb2-15f2132c9bd7' "
    2009-02-04 13:59:01:637 1148 1b0c Agent * ServiceID = {00000000-0000-0000-0000-000000000000}
    2009-02-04 13:59:01:637 1148 1b0c Agent * Search Scope = {Machine}
    2009-02-04 13:59:01:791 1148 1b0c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
    2009-02-04 13:59:01:806 1148 1b0c Misc Microsoft signed: Yes
    2009-02-04 13:59:04:217 1148 1b0c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
    2009-02-04 13:59:04:221 1148 1b0c Misc Microsoft signed: Yes
    2009-02-04 13:59:04:254 1148 1b0c Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://update.microsoft.com/v8/microsoftupdate/redir/MUAuth.cab
    2009-02-04 13:59:04:255 1148 1b0c Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
    2009-02-04 13:59:04:258 1148 1b0c Misc Microsoft signed: Yes
    2009-02-04 13:59:06:605 1148 1b0c Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
    2009-02-04 13:59:06:608 1148 1b0c Misc Microsoft signed: Yes
    2009-02-04 13:59:08:926 1148 1b0c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
    2009-02-04 13:59:08:936 1148 1b0c Misc Microsoft signed: Yes
    2009-02-04 13:59:09:000 1148 1b0c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
    2009-02-04 13:59:09:003 1148 1b0c Misc Microsoft signed: Yes
    2009-02-04 13:59:09:007 1148 1b0c PT +++++++++++ PT: Starting category scan +++++++++++
    2009-02-04 13:59:09:007 1148 1b0c PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
    2009-02-04 13:59:09:512 1148 1b0c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
    2009-02-04 13:59:09:551 1148 1b0c Misc Microsoft signed: Yes
    2009-02-04 13:59:09:622 1148 1b0c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
    2009-02-04 13:59:09:625 1148 1b0c Misc Microsoft signed: Yes
    2009-02-04 13:59:09:629 1148 1b0c PT +++++++++++ PT: Synchronizing server updates +++++++++++
    2009-02-04 13:59:09:629 1148 1b0c PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
    2009-02-04 13:59:14:180 1148 1b0c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
    2009-02-04 13:59:14:194 1148 1b0c Misc Microsoft signed: Yes
    2009-02-04 13:59:14:256 1148 1b0c Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
    2009-02-04 13:59:14:259 1148 1b0c Misc Microsoft signed: Yes
    2009-02-04 13:59:14:263 1148 1b0c PT +++++++++++ PT: Synchronizing extended update info +++++++++++
    2009-02-04 13:59:14:264 1148 1b0c PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
    2009-02-04 13:59:14:386 1148 1b0c DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/m..._fa046bdcd8e56c44f0fcee7f55c61c8749b30967.msu for file +gRr3NjlbETw/O5/VcYch0mzCWc= when file has not been previously added to the datastore
    2009-02-04 13:59:14:386 1148 1b0c DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/m..._9c7acefe62972333adab54a8504a30bc77e6aa8a.cab for file nHrO/mKXIzOtq1SoUEowvHfmqoo= when file has not been previously added to the datastore
    2009-02-04 13:59:14:386 1148 1b0c DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/m..._fdd3b482903707942030fc132bf4744365cdb257.msu for file /dO0gpA3B5QgMPwTK/R0Q2XNslc= when f
     
  6. 2009/03/22
    Arie

    Arie Administrator Administrator Staff

    Joined:
    2001/12/27
    Messages:
    15,174
    Likes Received:
    412
    Nothing useful in there. Delete the current WindowsUpdate.log, and do a new attempt to update. Then post the contents of the new WindowsUpdate.log.
     
    Arie,
    #5

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