I am trying to get a new printer driver, and started by deleting the old (corrupt)one, which requires a restart. IN closing down I get an annoying pop-up window about "Rebate Manager ", so I try to get rid of that , but it won't delete entirely from C\Programs\... and then I get a message about a Tray App.which tells me thatthe path " C\Users\GEOFFR~1\AppData\Local\Temp\ etc etc can't be found . I am to verify that I have access to the location, or try to find the installation package "TrayASpp.msi "from which I can install the product Tray App. When I look in C\Users I can find C\Users\Geoffrey... but not C\Users\Geoff~1. The upshot of all this is that I am in a loop going round in circles. Big cry for help ! Later - I got a window allowing me to force shut down - which I did, and then on restarting got the Rebate Informer window back, and another Tray App window saying that the feature I am trying to use is on a network resource that is unavailable.