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Resolved Can't connect to router management page

Discussion in 'Networking (Hardware & Software)' started by g.watson, 2013/01/05.

  1. 2013/01/05
    g.watson

    g.watson Well-Known Member Thread Starter

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    Have a tiny home network - one PC, one laptop, one iPad - running on a Netgear DG834G v.3 modem/wireless router. Got a new smartphone for my birthday and wanted to add it to the authorised devices. While looking on the Netgear site for instructions, I noticed there's an update to the firmware (now 4.03.04, previously 4.01.40), so I upgraded it. Mistake!! Now I can't open the router management page at 192.168.0.1 - page not found. I checked the Netgear FAQs and googled that IP address and found it's a fairly frequent problem, but no suggested solution I found works for me: using 192.168.0.2 or 0.3, for example. I have internet access OK (except for the new smartphone), but without that management page I can't add a new device or do anything else with the configuration.

    The IP address seems to be still the same, because ipconfig /all gives me:

    Configurazione IP di Windows
    Nome host . . . . . . . . . . . . . . : MANSARDA
    Suffisso DNS primario . . . . . . . :
    Tipo nodo . . . . . . . . . . . . . . . : Sconosciuto [= unknown or unrecognised]
    Routing IP abilitato. . . . . . . . . : No
    Proxy WINS abilitato . . . . . . . . : No

    Scheda Ethernet Connessione alla rete locale (LAN):
    Suffisso DNS specifico per connessione:
    Descrizione . . . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Indirizzo fisico. . . . . . . . . . . : 00-13-D4-B8-9E-AD
    DHCP abilitato. . . . . . . . . . . . : Sì
    Configurazione automatica abilitata : Sì
    Indirizzo IP. . . . . . . . . . . . . : 192.168.0.5
    Subnet mask . . . . . . . . . . . . . : 255.255.255.0
    Gateway predefinito . . . . . . . . . : 192.168.0.1
    Server DHCP . . . . . . . . . . . . . : 192.168.0.1

    Server DNS . . . . . . . . . . . . . : 208.67.112.222
    208.67.220.220
    Lease ottenuto. . . . . . . . . . . . : sabato 5 gennaio 2013 11.58.42
    Scadenza lease . . . . . . . . . . . : domenica 6 gennaio 2013 11.58.42

    Very grateful for any advice.
     
  2. 2013/01/05
    masterroming

    masterroming Well-Known Member

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    Try:
    192.168.0.5,
    192.168.2.1,
    routerlogin.net
    and routerlogin.com
     
    Last edited: 2013/01/05

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  4. 2013/01/05
    g.watson

    g.watson Well-Known Member Thread Starter

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    Many thanks for suggestions, masterroaming. But these were in fact among the various suggestions I came across while googling, and they don't work either. The first gives me "This link appears to be broken ", the next "Chrome could not connect to... ", the third "Chrome could not find..." and the fourth "You tried to visit www.routerlogin.com, which is not loading ". I got similar results from all the other suggestions I found while googling this query.
     
  5. 2013/01/05
    g.watson

    g.watson Well-Known Member Thread Starter

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    I should also confess to some rare stupidity: I don't understand anything about networks or how they work, I just follow the setup wizards, which has always worked for me up to now. But in my increasing panic today I've been blundering about in the dark, trying this and that approach according to the suggestions I googled, but without logging what I'd done, so now I'm totally unable to reconstuct a clean starting point or do any rollback. Stupid, I know.
    And yes, I have tried a hard reboot of both the router and the PC.
     
  6. 2013/01/05
    TonyT

    TonyT SuperGeek Staff

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    1. Get a copy of the older firmware.
    2. Download the upgrade utility.
    3. Remove the power cable from the router
    4. Press and hold the reset button for about 30 seconds while it is off
    5. Connect the power cable while the reset button is pressed until it completes booting.
    6. Run the upgrade utility with the older firmware image in its folder.
     
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  7. 2013/01/05
    g.watson

    g.watson Well-Known Member Thread Starter

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    Hi Tony. Thanks for that! I've downloaded everything you suggested and unzipped it and got all my ducks in a row ready to upgrade. I'll report back once I've upgraded - always assuming I get it right and still have an internet connection!
     
  8. 2013/01/05
    g.watson

    g.watson Well-Known Member Thread Starter

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    OK - it was scary, as I often wasn't sure what I was being asked or what I should reply, and I had to call the ISP helpdesk for one or two parameters, but I'm successfully back online. Have also managed to add the new device.

    Just two things surprised me: (1) I was forced to select "USA" as my "region" on the wi-fi setup page, because the only other option was "Select a region ", but this didn't produce the promised drop-down menu of regions. I remember previously I had been set to "Europe ". Until I selected USA, I couldn't confirm and exit that particular page. And (2) the router status page now shows the most recent firmware version (4.03.04), even though I went through all this dog and pony show to revert to the previous version (4.01.40).

    Many thanks for guidance.
     
  9. 2013/01/05
    TonyT

    TonyT SuperGeek Staff

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    Well done. It seems all that was needed was the "hard reset ". (4 & 5 above) A "soft reset" would be just pressing the reset button and the router reboots, usually clearing saved settings and loading the defaults. Sometimes a soft reset fails to delete the user's config files on the "server ".
     

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