Can't burn DVD

New here and first post. I searched. Found nothing specific. Dell 8400 XP SP3 dual layer burner internal dual layer burner external. The icons in my computer look correct for the drive types. When I put a blank DVD in either drive it tries to read it. The icon in my computer then changes to a CD ROM. When I try to access the disk I get the "please insert a disc in drive X" There is also an internal DVD ROM. All three will play DVDs and CDs without issues. When I remove the disc from the burners the icon reverts back to DVD RW. The external drive is rarely used and stays turned off until needed. I have not tried to burn in quite some time so no idea how long the problem has been around. Sorry this is long. Any help is appreciated. GBB

 

Hi and welcome to the WindowsBBS community.

Edit: Windows XP cannot burn to DVD, only CD, you need a third party burning program to burn to DVD.

You cannot write to a DVD-RAM disc that is in a DVD-RAM/CD-RW combination drive
You receive an "INSERT MEDIA" error message when you try to use the Create CD/DVD experience in Windows XP Media Center Edition 2005
How to troubleshoot issues that occur when you write data to a CD-R or CD-RW optical disc in Windows XP
Try those and get back to us.

Matt
PS It looks like they have an automated system
Your CD or DVD drive cannot read or write media