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Resolved Cannot open a contact from an email address

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by davecarlson, 2012/01/10.

  1. 2012/01/10
    davecarlson

    davecarlson Inactive Thread Starter

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    Normally, when viewing an email I can double click on the senders email address and open the associated contact record. As of a couple days ago, I cannot do this for newly added contacts. In other words, if I get an email from a contact that I added to my Outlook a while ago, I can double click on the email address to open the contact. But for a contact that I created within the last few days, double clicking the address just opens up a new contact window, as opposed to the contact item that was previously set up. I have tried re-indexing, and I have also tried re-creating the respective contacts by right clicking on the email address, selecting add new contact, etc. But I still can't seem to open the contact from the email.

    My .pst file is located in users/owner/AppData/local/Microsoft/Outlook

    Any ideas? Thanks.
     
    davecarlson,
    #1
  2. 2012/01/10
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Welcome to WindowsBBS;)

    Which version of Outlook are you using?
    My Outlook 2003 doesn't seem to have the option you're talking about.
     
    Steve R Jones,
    #2


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  4. 2012/01/10
    davecarlson

    davecarlson Inactive Thread Starter

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    I am using Outlook 2010. Thanks.
     
    davecarlson,
    #3
  5. 2012/01/10
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Have you tried rebooting the PC?
     
    MrBill,
    #4
  6. 2012/01/11
    davecarlson

    davecarlson Inactive Thread Starter

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    Yes sir, I have.
     
    davecarlson,
    #5
  7. 2012/01/11
    Arie

    Arie Administrator Administrator Staff

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    Arie,
    #6
  8. 2012/01/18
    davecarlson

    davecarlson Inactive Thread Starter

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    That seemed to do the trick. Thanks much.
     
    davecarlson,
    #7
  9. 2012/01/19
    Admin.

    Admin. Administrator Administrator Staff

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    Hi davecarlson,

    Thanks for posting back, but for other users with the same problem, which one of the two suggestions I made did the trick?
     
    Admin.,
    #8
  10. 2012/01/19
    davecarlson

    davecarlson Inactive Thread Starter

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    Running the inbox repair tool corrected the issue for me. Thanks again.
     
    davecarlson,
    #9
  11. 2012/01/23
    Arie

    Arie Administrator Administrator Staff

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    Thanks.
     
    Arie,
    #10

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