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Resolved Cannot delete some emails?

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by boomyal, 2010/09/14.

  1. 2010/09/14
    boomyal

    boomyal Inactive Thread Starter

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    This problem just cropped up. At first I thought it was an issue from one specific sender but then it turns out that the problem is not related to a particular sender.

    I am running XP w/SP3 and using OE6.

    Some emails, not all, will not delete from my inbox. (seems to be about 40-50% of them. I cannot right click and delete, use the big red X in the tool bar or drag and drop them to the Deleted folder. I get a message box that states the "The Selected Message cannot be deleted, an error has occured "

    The only thing that I can do is to drag and drop the emails into my Sent Items folder.

    At this rate, my folders will become a mess.

    Any suggestions?
     
  2. 2010/09/14
    rsinfo

    rsinfo SuperGeek Alumni

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    Been ages since I used OE6, but I think your inbox file is getting too large [anything above 2 GB can be a pain]. Compact your files.
     

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  4. 2010/09/14
    PeteC

    PeteC SuperGeek Staff

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    Welcome to WindowsBBs :)

    I would go further than that as compaction is generally automatic and although the stated maximum size for an OE folder is 2 Gb OE starts playing funny long before then ....

    I suspect corruption of the Inbox.

    Create a folder InboxOLD and drag all the mails from Inbox into it

    Search for *.dbx - include hidden files and folders and, with OE closed delete Inbox.

    Re-open OE - Inbox will be recreated and drag the files back from InboxOLD into it and delete InboxOLD.

    When looking at the .dbx files if any are over 1 Gb make new folders in OE and transfer some of the files into them.

    In the days when I used OE I never allowed my .dbx files to exceed 500 Mb and had no issues at all.
    Why Sent Items :confused: These are mails which have come in to you, not ones you have sent. Get used to creating your own folders and filing stuff in the appropriate folder.
     
  5. 2010/09/14
    boomyal

    boomyal Inactive Thread Starter

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    I only moved the emails that could not be deleted (to the sent items folder) because that is the only thing that I could do with them.

    Otherwize, I went to follow your instructions, re creating a folder called Inbox old. Two issues here. The "select all" option is not live for any of the folders. That means I would have to hold control and individually select all emails. Why would that be?
     
  6. 2010/09/14
    boomyal

    boomyal Inactive Thread Starter

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    I did do the search for *.dbx files. There are 7 Inbox.dbx files all within c:/documents and settings/family/local settings/applications data/identities but all with different extensions with 5 groups of digits and or letters and varying content size ranging from 137 kb to 38,000 kb's.

    Which should I delete?

    I am wondering if deleting the inbox will remedy the situation. Even after I move emails to another folder (inboxOld or Sent items), the ones that would not delete before, still will not delete.
     
    Last edited: 2010/09/14
  7. 2010/09/15
    PeteC

    PeteC SuperGeek Staff

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    This suggests you have 7 identities? Do they all behave the same?
     
  8. 2010/09/15
    boomyal

    boomyal Inactive Thread Starter

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    Ah yes, of course. I will check out some of the other ones although they get virtually no traffic.

    In the mean time, should I just delete them all anyway?

    A couple of the identities only had a few emails each. They were all from before the time that this problem began to appear. They all deleted. (about 15 emails between two of the other identities)

    I only have 5 identities currently listed so I think a couple of the Inbox.dbx files are from a couple of identities that had been deleted previously.
     
    Last edited: 2010/09/15
  9. 2010/09/15
    PeteC

    PeteC SuperGeek Staff

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    It's worth a try, but follow the procedure I outlined for each identity

    If only one identity has this problem that identity may possibly be corrupted.
     
  10. 2010/09/15
    boomyal

    boomyal Inactive Thread Starter

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    Ok, I moved all inbox emails, from all identities then deleted the Inbox.dbx files. I went back and researched to confirm that they were gone.

    I then opened the primary identity and indeed there was a new inbox there. I went back and searched again, and yes there was now only one out of the previous seven present(albeit, at a much smaller KB size)

    I then moved a couple of email from inboxold back over to the new inbox and they would not delete.

    Any new ideas? I really do appreciate your attempts to help.
     
  11. 2010/09/16
    PeteC

    PeteC SuperGeek Staff

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    I stopped using Outlook Express when I migrated from XP to Windows 7 (Outlook Express is not included in nor is compatible with Windows 7) so am a bit rusty in that area. However we will pursue this to the bitter end :)

    I would like you to try deleting the Deleted Items.dbx (with OE closed) - it will be re-created when OE is re-opened, and test.

    If that has no positive result I suggest you first copy the .dbx files for that identity to a folder on your hard drive.

    Then create a new Identity and under Tools > Options > Maintenance tab change the default Store Folder for that identity to the location in which you saved the files and test.
     
  12. 2010/10/19
    boomyal

    boomyal Inactive Thread Starter

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    Thanks all for your participation in my problem. All is working now but I am not really sure what happened. Since the time I posted this, my computer got a nasty Master Boot Record infection. Sometime during that episode, OE quit receiving any mail at all.

    Once I got the MBR issue cleared up, I went back to the compounded OE problem. I deleted all the identities except my main one, then on the advice of Comcast, I went to change my password in attempt to, at least start getting mail on OE.

    Before changing my password and while reading mail online at Comcast, I went to delete an open message. A note popped up that said "there are no records to delete ". Puzzled, I went back to the inbox and all the emails had disappeared???

    I then went ahead and changed my password while I was there. I then opened OE to register the new Comcast password. Low and behold, as OE opened, a flood of emails began to download. That is where the emails had gone.

    I immediately closed OE and reopened it. It needed my new password which I gave it. OE successfully authorized with no new emails.

    I then went and tried to delete some of the new messages and Voila! All that I tried successfully deleted. I might also add that I had previously created two new folders in attempt to keep my OE inbox from getting loaded up. I kept moving emails that I did not want to keep to one of them and ones that I did want to keep to the other.

    Once OE started to work, the contents of those two new folders disappeared.

    I do not have a clue as to what transpired and why.
     
    Last edited: 2010/10/19

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