Resolved Can Receive But Not Send POP3 E-Mail

This may be in the wrong forum so please direct me where it should reside. Perhaps Microsoft Mail - although it seems more like an internet connectivity problem rather than a specific e-mail client problem.

Helping a friend who is temporarily in an extended care facility. Can receive e-mail but not send. Friend uses Outlook 2002 for e-mail.

Cox is TV/Internet/Email provider at home location - has a xxx.cox.net e-mail address. At the temporary care facility, a free Guest network provides access to the internet. I have talked to the IT managers there and they assure me there is nothing in their setup to block outgoing SMTP e-mails using Cox as the e-mail provider.

I have accessed his Cox account at web level and can send e-mail from there. So I know we have the correct user name and password information. I have the Cox POP3/SMTP numbers and have used them in a seemingly unending combination of attempts and still can't send e-mail.

I feel there is some block that needs to be checked that is blank - or perhaps the other way around - but I have tried what seems to be all the available combinations. Can anyone shed any light on this.

 

Incoming Mail Server (POP):

Name: pop.cox.net

Port: 995​

Outgoing Mail Server (SMTP):

Name: smtp.cox.net

Port:

• 587 with TLS enabled
  or:​
• 465 with SSL enabled

​

 

Doc,

Thanks for the suggestion. I have tried all the numbers you suggested but no luck. I found that when I enable TSL or SSL, that will often change the setting back automatically to 110 or 25.

I tried to contact Cox via e-mail but they require some personal information for my friend's account which I don't have. I will try that tonight or tomorrow when I go to visit. Hopefully, a solution will present itself before I have to go through all that.

 

A bit surprised to hear it didn't work. Got the info directly from this Cox web page.

 

Doc,

That same page was where I got the settings that I had used previously. I'll see if I can make contact with Cox in the next day or so and will post any results.

 

Thanks to all for the input. We followed the #2 Workaround proposed by TonyT and he is now up and running with a Gmail account. Will mark this one as Resolved.