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Resolved Can' Print from IE11

Discussion in 'Internet Explorer & Microsoft Edge' started by buzzmag, 2014/12/14.

  1. 2014/12/14
    buzzmag

    buzzmag Well-Known Member Thread Starter

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    Odd one here. My laptop can print from IE11 but my desktop will not. Clicking File/Print does nothing. Clicking File Preview opens a blank page only. Googled problem and found many suggestions but no solutions. Any ideas?
     
  2. 2014/12/14
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi buzzmag, I don't use IE much, but I just opened IE 11 and did both > Tools > Print and Ctrl + P and got pages printed no problem.
    Have you had a look in Internet Options in both your comp and laptop to see if they are both setup identical?
    My Version: 11.0.9600.17498
    Update Version: 11.0.15 (KB3008923). Neil.
     

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  4. 2014/12/14
    buzzmag

    buzzmag Well-Known Member Thread Starter

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    My Version is 11.0.9600.17501
    Update Version: 11.0.15 (KB3008923)

    Desktop and laptop match.
     
  5. 2014/12/14
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    How is the PC that you can't print from hooked to the printer? Wired or wireless? Have you looked in Devices and Printers to see if the printer is listed there and is it marked as default? I am assuming that you have printed from there before.
     
  6. 2014/12/14
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi buzzmag. If you start IE11 with no add-ons can you print successfully? If you open Notepad and click File< Print does that work with no problems?
     
  7. 2014/12/15
    buzzmag

    buzzmag Well-Known Member Thread Starter

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    Desktop is wired. Laptop is wireless. Printer is set as default. Had no problem with IE10.
     
  8. 2014/12/15
    buzzmag

    buzzmag Well-Known Member Thread Starter

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    Already tried no ad-on IE open. Didn't help. Notepad does work from its' File/Print function.
     
  9. 2014/12/15
    Evan Omo

    Evan Omo Computer Support Technician Staff

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  10. 2014/12/15
    buzzmag

    buzzmag Well-Known Member Thread Starter

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  11. 2014/12/16
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Uninstall IE11 and it will revert back to IE10. See if you can print from there. You can go to Windows updates and get IE 11 back at anytime.
     
  12. 2014/12/21
    buzzmag

    buzzmag Well-Known Member Thread Starter

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    That didn't help. I decided to give up on the current install which was getting long in the tooth and revert to a new clean install on my 'D' drive. All's well now.
     
  13. 2014/12/21
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Well thanks for letting us know. :)
     

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