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Resolved Can not download updates

Discussion in 'Windows 7' started by steveo65, 2011/01/31.

  1. 2011/01/31
    steveo65

    steveo65 Well-Known Member Thread Starter

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    :confused:I constantly have the update icon in the notification area. when I hover over or open the update center it tells me that it is 0kb total, 0% complete. I tried deleting all the updates and starting over to no avail.:confused:
     
  2. 2011/01/31
    markmadras

    markmadras Banned

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    See if this does the trick:

     

  3. to hide this advert.

  4. 2011/01/31
    steveo65

    steveo65 Well-Known Member Thread Starter

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    Windows Help told me to do that. I did it twice. They also included the Data Store file in deletion. I still cannot pull down the updates. I read a similar thread that you posted the same info on. tried that first.
     
  5. 2011/01/31
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi steveo65. What happens when you click Start< All Programs< Windows Update< Check for Updates? Does Windows Update show you any updates that need to be installed?

    Do you have Windows Updates set to install Automatically?
     
  6. 2011/01/31
    markmadras

    markmadras Banned

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  7. 2011/01/31
    steveo65

    steveo65 Well-Known Member Thread Starter

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    To answer Evan, It tells me that there is 27 important and 4 optional. 0kb total, 0% complete. It will stay like that for hours.

    To answer Mark, the microsoft Fixit had me go through that same process. I did it again to no avail.
     
  8. 2011/01/31
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Last edited: 2011/01/31
  9. 2011/02/01
    markmadras

    markmadras Banned

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    Steveo65, seems like you have pretty much been through all the usual fixes. I think there is just two more possibilities with this issue, one that your firewall is blocking downloads, try switching it off. And two, you have a malware infection, visit our Malware forum and have your PC checked by our experts.

    http://www.windowsbbs.com/malware-virus-removal/announcements.html
     
  10. 2011/02/02
    Arie

    Arie Administrator Administrator Staff

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    Lets first see what the error messages say in the WindowsUpdate.log.


    Type %windir%\WindowsUpdate.log in Windows 7 Start Search box & press Enter

    Post the last 100-150 lines in your next reply.
     
    Arie,
    #9
  11. 2011/02/08
    steveo65

    steveo65 Well-Known Member Thread Starter

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    Update log

    2011-02-08 10:56:55:141 948 5ac AU #############
    2011-02-08 10:56:55:141 948 5ac AU ## START ## AU: Download updates
    2011-02-08 10:56:55:141 948 5ac AU #########
    2011-02-08 10:56:55:141 948 5ac AU # Approved updates = 5
    2011-02-08 10:56:55:144 948 5ac AU AU initiated download, updateId = {7409FCC7-44C0-4EA1-A507-A006744FA635}.101, callId = {14E518F1-A3A9-4AC0-9165-7AC7CB7DDFF7}
    2011-02-08 10:56:55:146 948 5ac AU AU initiated download, updateId = {9703DEC9-DEAF-4566-B966-AECA447A4BA4}.105, callId = {9EC965B9-47B1-4BD2-A523-91287FA08E2F}
    2011-02-08 10:56:55:148 948 5ac AU AU initiated download, updateId = {F6A9DFD6-91F2-449F-AEF9-0D7F5F801D03}.104, callId = {BF77D758-0DCD-47B3-84F6-F334C94B8A4C}
    2011-02-08 10:56:55:150 948 5ac AU AU initiated download, updateId = {3C9AD1DA-84C1-4663-AC9F-FFB50C4B5FF5}.100, callId = {06EA6888-DE6E-4B3C-996E-57F1F6CA0DB6}
    2011-02-08 10:56:55:153 948 5ac AU AU initiated download, updateId = {0CFB8DEF-9B7E-478C-A746-8F9F91311DB5}.103, callId = {F99BC1A9-623F-4D35-BAA4-5027AD26439C}
    2011-02-08 10:56:55:153 948 5ac AU Setting AU scheduled install time to 2011-02-09 08:00:00
    2011-02-08 10:56:55:154 948 5ac AU Successfully wrote event for AU health state:0
    2011-02-08 10:56:55:155 948 5ac AU Currently showing Progress UX client - so not launching any other client
    2011-02-08 10:56:55:159 948 5ac AU Successfully wrote event for AU health state:0
    2011-02-08 10:56:55:159 948 5ac AU # Pending download calls = 18
    2011-02-08 10:56:55:159 948 5ac AU <<## SUBMITTED ## AU: Download updates
    2011-02-08 10:56:55:178 948 5ac AU Getting featured update notifications. fIncludeDismissed = true
    2011-02-08 10:56:55:178 948 5ac AU No featured updates available.
    2011-02-08 12:05:05:595 948 dac AU Interactive Download was cancelled
    2011-02-08 12:05:06:414 948 85c AU No featured updates notifications to show
    2011-02-08 12:05:06:415 948 85c AU UpdateDownloadProperties: 18 download(s) are still in progress.
    2011-02-08 12:05:06:415 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:415 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:06:416 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:416 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:416 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:06:416 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:416 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:06:417 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:417 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:06:417 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:417 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:06:417 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:417 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:06:418 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:418 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:06:418 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:418 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:06:419 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:419 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:06:419 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:419 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:06:419 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:419 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:06:420 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:420 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:06:420 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:420 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:06:420 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:420 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:06:421 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:421 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:06:421 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:421 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:06:422 948 85c AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:05:06:423 948 85c AU Piggybacking on an AU detection already in progress
    2011-02-08 12:05:06:424 948 85c AU AU setting pending client directive to 'Install Complete Ux'
    2011-02-08 12:05:06:424 948 85c AU Changing existing AU client directive from 'Progress Ux' to 'Install Complete Ux', session id = 0x1
    2011-02-08 12:05:06:425 948 85c AU AU setting pending client directive to 'Download Progress'
    2011-02-08 12:05:06:425 948 85c AU Changing existing AU client directive from 'Install Complete Ux' to 'Download Progress', session id = 0x1
    2011-02-08 12:05:06:432 948 85c AU Successfully wrote event for AU health state:0
    2011-02-08 12:05:06:541 948 85c AU WARNING: Returning due to error from GetDownloadProgressUx, error = 0x8024000C
    2011-02-08 12:05:06:542 948 85c AU WARNING: GetInteractiveInstallProgress failed, error = 0x8024000C
    2011-02-08 12:05:10:124 948 dac AU Getting featured update notifications. fIncludeDismissed = true
    2011-02-08 12:05:10:124 948 dac AU No featured updates available.
    2011-02-08 12:05:25:206 948 85c AU WARNING: Returning due to error from GetDownloadProgressUx, error = 0x8024000C
    2011-02-08 12:05:25:206 948 85c AU WARNING: GetInteractiveInstallProgress failed, error = 0x8024000C
    2011-02-08 12:05:27:371 948 85c AU AU received approval from Ux for 15 updates
    2011-02-08 12:05:27:371 948 85c AU AU setting pending client directive to 'Progress Ux'
    2011-02-08 12:05:27:427 948 85c AU BeginInteractiveInstall invoked for Download
    2011-02-08 12:05:27:427 948 85c AU Auto-approved 0 update(s) for download (for Ux)
    2011-02-08 12:05:27:440 948 85c AU UpdateDownloadProperties: 18 download(s) are still in progress.
    2011-02-08 12:05:27:440 948 85c Agent Setting download properties on call CCDC5FEE-6D10-4F40-BDF0-76E2A042EB1A: priority=2, interactive=0, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:444 948 85c Agent Setting download properties on call 74B6EFB5-B695-4219-857C-BB1535C3AEE0: priority=3, interactive=1, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:447 948 85c Agent Setting download properties on call 9DD3DDE3-36E1-4F1A-A153-D302A4F93FA2: priority=1, interactive=0, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:450 948 85c Agent Setting download properties on call 22BB8D7C-FD0A-4982-9B7C-4E7595A27EF6: priority=3, interactive=1, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:452 948 85c AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:05:27:453 948 85c Agent Setting download properties on call 63CBE21A-501D-4A3A-BC23-B93B32F3EB30: priority=2, interactive=0, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:455 948 85c Agent Setting download properties on call D1EFACFC-A284-451A-8A1A-B0024355817F: priority=3, interactive=1, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:459 948 85c Agent Setting download properties on call 14E518F1-A3A9-4AC0-9165-7AC7CB7DDFF7: priority=3, interactive=1, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:461 948 85c Agent Setting download properties on call 9EC965B9-47B1-4BD2-A523-91287FA08E2F: priority=3, interactive=1, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:463 948 85c Agent Setting download properties on call 0D13F201-5AF3-486A-AA70-D13F50BDEC2B: priority=3, interactive=1, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:466 948 85c Agent Setting download properties on call 9C0C6EA6-9E97-4820-950F-88FBCE566BBD: priority=3, interactive=1, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:468 948 85c Agent Setting download properties on call BF77D758-0DCD-47B3-84F6-F334C94B8A4C: priority=3, interactive=1, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:470 948 85c Agent Setting download properties on call AF5D7BA0-8997-40BA-A0D6-DECF769A6190: priority=3, interactive=1, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:472 948 85c Agent Setting download properties on call 06EA6888-DE6E-4B3C-996E-57F1F6CA0DB6: priority=3, interactive=1, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:474 948 85c Agent Setting download properties on call 34A6BBBA-B5C5-41F4-A10D-644FB62E6E5B: priority=3, interactive=1, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:477 948 85c Agent Setting download properties on call 5BD591BE-6E15-4E07-B77D-0312F5204C70: priority=3, interactive=1, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:478 948 85c Agent Setting download properties on call BF41D6AD-8C1B-42F9-BD5E-EEEC5FF088FC: priority=3, interactive=1, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:480 948 85c Agent Setting download properties on call 82D85A24-DAF2-4AC5-B45A-E4C2FBBEB02A: priority=3, interactive=1, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:482 948 85c Agent Setting download properties on call F99BC1A9-623F-4D35-BAA4-5027AD26439C: priority=3, interactive=1, owner is system=1, proxy settings=1, proxy session id=1
    2011-02-08 12:05:27:484 948 85c AU #############
    2011-02-08 12:05:27:484 948 85c AU ## START ## AU: Download updates
    2011-02-08 12:05:27:484 948 85c AU #########
    2011-02-08 12:05:27:484 948 85c AU # Found no download approved updates.
    2011-02-08 12:05:27:484 948 85c AU #########
    2011-02-08 12:05:27:484 948 85c AU ## END ## AU: Download updates
    2011-02-08 12:05:27:484 948 85c AU #############
    2011-02-08 12:06:17:269 948 784 AU Interactive Download was cancelled
    2011-02-08 12:06:17:823 948 784 AU No featured updates notifications to show
    2011-02-08 12:06:17:824 948 784 AU UpdateDownloadProperties: 18 download(s) are still in progress.
    2011-02-08 12:06:17:825 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:825 948 784 AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:06:17:825 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:825 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:825 948 784 AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:06:17:826 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:826 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:826 948 784 AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:06:17:826 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:826 948 784 AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:06:17:827 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:827 948 784 AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:06:17:827 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:827 948 784 AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:06:17:828 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:828 948 784 AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:06:17:828 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:828 948 784 AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:06:17:828 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:828 948 784 AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:06:17:829 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:829 948 784 AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:06:17:829 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:829 948 784 AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:06:17:829 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:830 948 784 AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:06:17:830 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:830 948 784 AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:06:17:830 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:830 948 784 AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:06:17:831 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:831 948 784 AU UpdateDownloadProperties: download priority has changed from 3 to 2.
    2011-02-08 12:06:17:831 948 784 AU WARNING: Failed to change download properties of call, error = 0x80070057
    2011-02-08 12:06:17:833 948 784 AU Piggybacking on an AU detection already in progress
    2011-02-08 12:06:17:833 948 784 AU AU setting pending client directive to 'Install Complete Ux'
    2011-02-08 12:06:17:835 948 784 AU Changing existing AU client directive from 'Progress Ux' to 'Install Complete Ux', session id = 0x1
    2011-02-08 12:06:17:835 948 784 AU AU setting pending client directive to 'Download Progress'
    2011-02-08 12:06:17:836 948 784 AU Changing existing AU client directive from 'Install Complete Ux' to 'Download Progress', session id = 0x1
    2011-02-08 12:06:17:841 948 784 AU Successfully wrote event for AU health state:0
    2011-02-08 12:06:18:100 948 784 AU WARNING: Returning due to error from GetDownloadProgressUx, error = 0x8024000C
    2011-02-08 12:06:18:100 948 784 AU WARNING: GetInteractiveInstallProgress failed, error = 0x8024000C
     
    Last edited: 2011/02/08
  12. 2011/02/11
    Arie

    Arie Administrator Administrator Staff

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    Looks like a problem with a proxy server.

    0x80070057 - ERROR_INVALID_PARAMENTER - E_INVALIDARG

    Make sure no proxy server is specified in Internet Explorer.
     
  13. 2011/02/11
    steveo65

    steveo65 Well-Known Member Thread Starter

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    How can I check that?
     
  14. 2011/02/11
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Open Internet Explorer and click Tools< Internet Options< Connections Tab< LAN Settings. Make sure everything in the LAN Settings window is unchecked and click ok when you are done. Then click ok again to close the Internet Options window. Restart Internet Explorer for the changes to take effect.
     
  15. 2011/02/15
    steveo65

    steveo65 Well-Known Member Thread Starter

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    Still no luck.
    iy was already set to that.
     
  16. 2011/02/15
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Did you try following the instructions in the link that I posted in post number 7?
     
  17. 2011/02/16
    Arie

    Arie Administrator Administrator Staff

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    Try this:

    1. Click Start, and in the Search box on the start menu, type CMD, then press Ctrl+Shift+Enter (this will get you an elevation prompt for an Administrator command prompt)
    2. At the command prompt, type net stop wuauserv, then press Enter
    3. Type rmdir /s %windir%\softwaredistribution\DataStore, then press Enter. Type Y to acknowledge the command.
    4. Click Start, and in the Search box on the start menu, type regedit and press Enter
    5. Go to HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ WindowsUpdate. Right-click on WindowsUpdate in the tree and choose Delete (confirm deletion). Close Regedit.
    6. At the command prompt, type net start wuauserv, press Enter and close the command prompt.
    7. Use the Windows Update again to install updates.

    After you've done this, if you are still having problems, post again some 50 lines from the WindowsUpdate.log
     
    lj50 likes this.
  18. 2011/02/22
    steveo65

    steveo65 Well-Known Member Thread Starter

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    It told me that the windows update service could not be stopped.
     
  19. 2011/02/22
    MitchellCooley Lifetime Subscription

    MitchellCooley Inactive

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    Just a thought - is Background Intelligent Transfer Service running?
     
  20. 2011/02/22
    steveo65

    steveo65 Well-Known Member Thread Starter

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    yes. BITS is running
     
  21. 2011/02/23
    Arie

    Arie Administrator Administrator Staff

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    Click the Windows Start button (Windows Orb) click All Programs > Accessories, right-click Command Prompt, and select Run as administrator.

    Now try the command again.
     

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