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Resolved BSOD @ StartUp

Discussion in 'Windows 7' started by AceH, 2012/09/26.

  1. 2012/09/26
    AceH

    AceH Inactive Thread Starter

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    OS is Windows 7

    When I boot up I get the blue screen of death which says BAD_SYSTEM_CONFIG_INFO

    When trying to enter in safe mode, the last file checked says: Loaded: C:\windows\system32\drivers\classpnp.sys then it stops and will not go any further.

    I tried safe mode and "repair the computer" which does not fix the problem. Also in safe mode I tried the "Last Known Good Configuration (Advanced)" and get the blue screen of death stating: A problem has been detected and windows has been shut down to prevent damage to your computer.

    cng.sys

    The driver mistakenly marked a part of its image pagable instead of nonpagable.

    Any help would be greatly appreciated.

    P.S. Before this issue occurred, McAfee had just updated itself.
     
    AceH,
    #1
  2. 2012/09/26
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    SpywareDr,
    #2


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  4. 2012/09/26
    AceH

    AceH Inactive Thread Starter

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    The suggestion didn't work...

    I'm thinking it didn't work because my OS was originally Win VISTA purchased just as Win 7 came out as a result Toshiba send me a FREE Win 7 Upgrade DVD which was installed over Win VISTA.

    After booting from the Win 7 Upgrade CD/DVD, I have it gives me a choice to either do a clean install or install over an existing OS. I followed the directions to install over existing OS which tells me to click cancel, remove the DVD, restart and re-insert the DVD. When I click cancel as instructed a command prompt window pops up but nothing is entered and the system shuts down. I tried several times and nothing happens.

    I wonder if I should try the option to do a clean install of Windows 7 as the other choice?
     
    AceH,
    #3
  5. 2012/09/26
    BobbyScot

    BobbyScot Geek Member

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    I experienced a similar fault, not BSOD, mainly computer freeze at start up. I too have MS Vista upgraded to Windows Home edition. Found the quickest solution was to return computer to factory settings. This cured the error, but a real pain to carry out.
     
    BobbyScot,
    #4
  6. 2012/09/26
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    A clean install erases everything on the hard drive.
     
    SpywareDr,
    #5
  7. 2012/09/26
    AceH

    AceH Inactive Thread Starter

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    I realize that...

    it would erase everything on the HD, I was wondering if I could actually do a clean install using the Win 7 Upgrade DVD?
     
    AceH,
    #6
  8. 2012/09/26
    AceH

    AceH Inactive Thread Starter

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    I decided to do the Recovery Disk and from there use the Win 7 Upgrade Disk...so for now I just waiting for everything to install.
     
    AceH,
    #7

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