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[BSOD] mrkdkey.sys

Discussion in 'Windows 7' started by Donahue, 2015/04/09.

  1. 2015/04/09
    Donahue

    Donahue Inactive Thread Starter

    Joined:
    2015/04/09
    Messages:
    2
    Likes Received:
    0
    Getting a constant BSOD whenever I plug in a keyboard. I am typing this on the onscreen keyboard. Essentially the bug has something to do with the drivers as it tends to occur during device driver installation.

    I tried to remedy this by disabling all automatic driver updates and unistalling any keyboard related driver, but despite the fact that I've set auto install to NEVER, it still insists on installing the drivers whenever I plug a keyboard in.

    I have had this problem before but it previously allowed me to have a keyboard plugged in so long as I connected it while the computer was turned off.

    The bug check string says: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

    Listed below is the dump information for the last few occurences.

    kbdclass.sys kbdclass.sys+2fe8 fffff880`04846000 fffff880`04855000 0x0000f000 0x4a5bc116 7/13/2009 6:19:50 PM Microsoft® Windows® Operating System Keyboard Class Driver 6.1.7601.17514 (win7sp1_rtm.101119-1850) Microsoft Corporation C:\Windows\system32\drivers\kbdclass.sys


    ==================================================
    Dump File : 040915-19234-01.dmp
    Crash Time : 4/9/2015 8:13:31 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`06d7087a
    Parameter 3 : fffff880`031a8578
    Parameter 4 : fffff880`031a7dd0
    Caused By Driver : kbdclass.sys
    Caused By Address : kbdclass.sys+2fe8
    File Description : Keyboard Class Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : mrkdkey.sys+587a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040915-19234-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,352
    Dump File Time : 4/9/2015 8:14:49 PM
    ==================================================

    ==================================================
    Dump File : 040915-19156-01.dmp
    Crash Time : 4/9/2015 8:11:55 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`06d4287a
    Parameter 3 : fffff880`031a8578
    Parameter 4 : fffff880`031a7dd0
    Caused By Driver : kbdclass.sys
    Caused By Address : kbdclass.sys+2fe8
    File Description : Keyboard Class Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : mrkdkey.sys+587a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040915-19156-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,464
    Dump File Time : 4/9/2015 8:12:50 PM
    ==================================================

    ==================================================
    Dump File : 040915-20248-01.dmp
    Crash Time : 4/9/2015 7:56:59 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`06dae87a
    Parameter 3 : fffff880`031b6578
    Parameter 4 : fffff880`031b5dd0
    Caused By Driver : kbdclass.sys
    Caused By Address : kbdclass.sys+2fe8
    File Description : Keyboard Class Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : mrkdkey.sys+587a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040915-20248-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,464
    Dump File Time : 4/9/2015 7:58:16 PM
    ==================================================

    ==================================================
    Dump File : 040915-17253-01.dmp
    Crash Time : 4/9/2015 7:31:18 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`06d9387a
    Parameter 3 : fffff880`031a1468
    Parameter 4 : fffff880`031a0cc0
    Caused By Driver : kbdclass.sys
    Caused By Address : kbdclass.sys+2fe8
    File Description : Keyboard Class Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : mrkdkey.sys+587a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040915-17253-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,464
    Dump File Time : 4/9/2015 7:32:35 PM
    ==================================================

    ==================================================
    Dump File : 040915-18751-01.dmp
    Crash Time : 4/9/2015 7:20:34 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`06b3787a
    Parameter 3 : fffff880`031bd578
    Parameter 4 : fffff880`031bcdd0
    Caused By Driver : kbdclass.sys
    Caused By Address : kbdclass.sys+2fe8
    File Description : Keyboard Class Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : mrkdkey.sys+587a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040915-18751-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 278,480
    Dump File Time : 4/9/2015 7:21:52 PM
    ==================================================

    ==================================================
    Dump File : 040915-18205-01.dmp
    Crash Time : 4/9/2015 7:17:27 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`06b4f87a
    Parameter 3 : fffff880`02fb6578
    Parameter 4 : fffff880`02fb5dd0
    Caused By Driver : kbdclass.sys
    Caused By Address : kbdclass.sys+2fe8
    File Description : Keyboard Class Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : mrkdkey.sys+587a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040915-18205-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 278,480
    Dump File Time : 4/9/2015 7:18:43 PM
    ==================================================

    ==================================================
    Dump File : 040915-18532-01.dmp
    Crash Time : 4/9/2015 7:12:13 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`06b8587a
    Parameter 3 : fffff880`031a1578
    Parameter 4 : fffff880`031a0dd0
    Caused By Driver : kbdclass.sys
    Caused By Address : kbdclass.sys+2fe8
    File Description : Keyboard Class Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : mrkdkey.sys+587a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040915-18532-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 278,480
    Dump File Time : 4/9/2015 7:15:37 PM
    ==================================================

    ==================================================
    Dump File : 040915-18704-01.dmp
    Crash Time : 4/9/2015 7:09:46 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`04e3587a
    Parameter 3 : fffff880`01fae578
    Parameter 4 : fffff880`01faddd0
    Caused By Driver : kbdclass.sys
    Caused By Address : kbdclass.sys+2fe8
    File Description : Keyboard Class Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : mrkdkey.sys+587a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040915-18704-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,240
    Dump File Time : 4/9/2015 7:10:34 PM
    ==================================================

    ==================================================
    Dump File : 040915-19312-01.dmp
    Crash Time : 4/9/2015 7:08:10 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`0501c87a
    Parameter 3 : fffff880`01fb5578
    Parameter 4 : fffff880`01fb4dd0
    Caused By Driver : kbdclass.sys
    Caused By Address : kbdclass.sys+2fe8
    File Description : Keyboard Class Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : mrkdkey.sys+587a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040915-19312-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,240
    Dump File Time : 4/9/2015 7:09:00 PM
    ==================================================

    ==================================================
    Dump File : 040915-20623-01.dmp
    Crash Time : 4/9/2015 7:06:24 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`06d7387a
    Parameter 3 : fffff880`031b6578
    Parameter 4 : fffff880`031b5dd0
    Caused By Driver : kbdclass.sys
    Caused By Address : kbdclass.sys+2fe8
    File Description : Keyboard Class Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : mrkdkey.sys+587a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040915-20623-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 278,480
    Dump File Time : 4/9/2015 7:07:18 PM
    ==================================================

    ==================================================
    Dump File : 040915-17846-01.dmp
    Crash Time : 4/9/2015 7:04:34 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`06d6c87a
    Parameter 3 : fffff880`031c4578
    Parameter 4 : fffff880`031c3dd0
    Caused By Driver : kbdclass.sys
    Caused By Address : kbdclass.sys+2fe8
    File Description : Keyboard Class Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : mrkdkey.sys+587a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040915-17846-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 278,480
    Dump File Time : 4/9/2015 7:05:26 PM
    ==================================================

    ==================================================
    Dump File : 040915-17144-01.dmp
    Crash Time : 4/9/2015 7:02:52 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`06dae87a
    Parameter 3 : fffff880`031a1578
    Parameter 4 : fffff880`031a0dd0
    Caused By Driver : kbdclass.sys
    Caused By Address : kbdclass.sys+2fe8
    File Description : Keyboard Class Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : mrkdkey.sys+587a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040915-17144-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 278,480
    Dump File Time : 4/9/2015 7:03:36 PM
    ==================================================

    ==================================================
    Dump File : 040915-19203-01.dmp
    Crash Time : 4/9/2015 7:01:07 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`06d4787a
    Parameter 3 : fffff880`031cb578
    Parameter 4 : fffff880`031cadd0
    Caused By Driver : kbdclass.sys
    Caused By Address : kbdclass.sys+2fe8
    File Description : Keyboard Class Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : mrkdkey.sys+587a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040915-19203-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 278,480
    Dump File Time : 4/9/2015 7:01:55 PM
    ==================================================

    ==================================================
    Dump File : 040915-17035-01.dmp
    Crash Time : 4/9/2015 6:59:19 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`06faf87a
    Parameter 3 : fffff880`031cb578
    Parameter 4 : fffff880`031cadd0
    Caused By Driver : kbdclass.sys
    Caused By Address : kbdclass.sys+2fe8
    File Description : Keyboard Class Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : mrkdkey.sys+587a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040915-17035-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 278,480
    Dump File Time : 4/9/2015 7:00:21 PM
    ==================================================

    ==================================================
    Dump File : 040915-19016-01.dmp
    Crash Time : 4/9/2015 6:57:21 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`06dbe87a
    Parameter 3 : fffff880`031af578
    Parameter 4 : fffff880`031aedd0
    Caused By Driver : kbdclass.sys
    Caused By Address : kbdclass.sys+2fe8
    File Description : Keyboard Class Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : mrkdkey.sys+587a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040915-19016-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 274,464
    Dump File Time : 4/9/2015 6:58:37 PM
    ==================================================

    ==================================================
    Dump File : 040915-15927-01.dmp
    Crash Time : 4/9/2015 3:56:24 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`06d6f87a
    Parameter 3 : fffff880`031af468
    Parameter 4 : fffff880`031aecc0
    Caused By Driver : kbdclass.sys
    Caused By Address : kbdclass.sys+2fe8
    File Description : Keyboard Class Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : mrkdkey.sys+587a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\040915-15927-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 319,224
    Dump File Time : 4/9/2015 3:57:10 PM
    ==================================================
     
  2. 2015/04/09
    Evan Omo

    Evan Omo Computer Support Technician Staff

    Joined:
    2006/09/10
    Messages:
    7,899
    Likes Received:
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    Hi Donahue, Welcome to Windowsbbs! :)

    Have you tried using a different keyboard? Have you tried plugging the keyboard into a different USB port? If you plug in other peripheral devices into the USB ports, do they work without issues? Has the computer always blue screened when you plugged in a keyboard? Does the computer blue screen in Safe Mode when you plug in a keyboard?

    Also please enter your System Details. It helps us in answering your questions.

    Note: A common error is to forget to show your System Details in your profile:

    Make sure to do the above when entering your System Details, thanks.
     

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  4. 2015/04/09
    Donahue

    Donahue Inactive Thread Starter

    Joined:
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    1. I have used two different keyboards. One began shorting out so that made me switch to the new one which started the problems. After that, even the old one had problems.

    2. The old keyboard appears to work from the front USB port but not the back ones. The new keyboard doesn't work at all.

    3. All other USB devices work without issue.

    4. It started BSODing upon connection and disconnection of keyboards about a year ago. I was able to get around it by doing any keyboard switching with the computer off.

    5. Even in Safe Mode the device software installation kicks in automatically and causes a bluescreen, despite my attempts to disable any such automatic update.

    6. I included my system specs.

    My problems appear to be surround the driver "HID Keyboard Device" and any attempts to remove or update the driver results in further BSODing. Devices that use the "USB Keyboard Device" driver appear to be fine and an update of the USB Keyboard Device driver has since stopped a lot of BSODing with my old keyboard, however bluescreening remains.
     
  5. 2015/04/10
    PeteC

    PeteC SuperGeek Staff

    Joined:
    2002/05/10
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    New Member post visibility
    I have approved your last post.
     
  6. 2015/04/10
    Admin.

    Admin. Administrator Administrator Staff

    Joined:
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