1. You are viewing our forum as a guest. For full access please Register. WindowsBBS.com is completely free, paid for by advertisers and donations.

Resolved browsers crash on Dailymotion - ntdll.dll problem I think

Discussion in 'General Internet' started by romelrc, 2011/01/06.

  1. 2011/01/06
    romelrc

    romelrc Inactive Thread Starter

    Joined:
    2011/01/06
    Messages:
    3
    Likes Received:
    0
    I am running win 7, 64bit professional. Whenever my web browsers try to open clips on dailymotion.com (i use mainly google chrome and mozilla firefox) they crash. Earlier none of them could load videos on dailymotion.com but now they crash.


    The error report from chrome about the crash said the following:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: chrome.exe
    Application Version: 0.0.0.0
    Application Timestamp: 4cffee6d
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7600.16559
    Fault Module Timestamp: 4ba9b29c
    Exception Code: c0000005
    Exception Offset: 00038c19
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1053
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789



    The error report on firefox said the following:

    Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.13,{e213bb8f-8ebd-11db-96b7-005056c00008}:3.0.0.91,Office2007Black@JBBS:1.5.8
    BuildID: 20101203075014
    CrashTime: 1294363506
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1293035126
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 120
    StartupTime: 1294363413
    Theme: office-2007-black
    Throttleable: 1
    URL: http://www.dailymotion.com/video/xg27jn_the-history-of-led-zeppelin_lifestyle
    Vendor: Mozilla
    Version: 3.6.13


    The crazy thing is - I don't have any addons installed on firefox so I am leaning against the ntdll.dll being the file that is messing things up. Does anybody have any tips on how to fix this problem?
    I've had one crash or two on youtube.com as well using firefox.
     
  2. 2011/01/07
    Arie

    Arie Administrator Administrator Staff

    Joined:
    2001/12/27
    Messages:
    15,174
    Likes Received:
    412
    It's the browser that's crashing.

    What version of Adobe Flash Player do you have installed?

    Also make sure your video drivers are up-to-date.

    If that's your music preference, I like it! ;)
     
    Arie,
    #2

  3. to hide this advert.

  4. 2011/01/07
    romelrc

    romelrc Inactive Thread Starter

    Joined:
    2011/01/06
    Messages:
    3
    Likes Received:
    0
    I will uninstall and reinstall my flash player. might be wrong version or something, although I thought it was the latest.
    abt the drivers, is it only the g raphics driver that could be the culprit?

    PS! actually that wasnt my music taste, just a random clip I clicked on to encounter the error...but led zeppelin are cool :D
     
  5. 2011/01/07
    Arie

    Arie Administrator Administrator Staff

    Joined:
    2001/12/27
    Messages:
    15,174
    Likes Received:
    412
    Since it's video, one of the things to check is your video (graphics card) driver...
     
    Arie,
    #4
  6. 2011/01/08
    romelrc

    romelrc Inactive Thread Starter

    Joined:
    2011/01/06
    Messages:
    3
    Likes Received:
    0
    thanks for the help here!

    I managed to solve the problem. I uninstalled flash player, firefox and chrome. Then I re-installed it all and now its working like a charm :)
     
  7. 2011/01/08
    Admin.

    Admin. Administrator Administrator Staff

    Joined:
    2001/12/30
    Messages:
    6,687
    Likes Received:
    107
    Please mark your thread as 'Resolved'.

     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.