Blue screen - Dump Data file inc. in post

Hi all

Been searching for help re: computer crashes, and blue screen has happened twice recently to my PC. I found this forum and wonder if anyone can give me any advice? I have hopefully followed the instructions correctly, and have this data dump file:

Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger Version 6.7.0005.0
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Comment: 'Dr. Watson generated MiniDump'
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
Windows XP Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
Debug session time: Tue May 8 09:52:53.000 2007 (GMT+1)
System Uptime: not available
Process Uptime: 0 days 0:10:46.000
.....................................................................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(740.af8): Access violation - code c0000005 (first/second chance not available)
eax=011fe458 ebx=00000004 ecx=01303220 edx=011e0608 esi=0012fd70 edi=00000013
eip=00427fcc esp=0012fc8c ebp=0012fd70 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
*** WARNING: Unable to verify checksum for MusicManager.exe
*** ERROR: Symbol file could not be found. Defaulted to export symbols for MusicManager.exe -
MusicManager!CQPCSLInfoReader:perator=+0x2443c:
00427fcc ff5108 call dword ptr [ecx+8] ds:0023:01303228=????????
0:000> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** ERROR: Symbol file could not be found. Defaulted to export symbols for QuickTime.qts -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for QuickTimeAudioSupport.qtx -

FAULTING_IP:
MusicManager!CQPCSLInfoReader:perator=+2443c
00427fcc ff5108 call dword ptr [ecx+8]

EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
.exr 0xffffffffffffffff
ExceptionAddress: 00427fcc (MusicManager!CQPCSLInfoReader:perator=+0x0002443c)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 01303228
Attempt to read from address 01303228

DEFAULT_BUCKET_ID: CODE_RUNNING_ON_STACK

PROCESS_NAME: MusicManager.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

READ_ADDRESS: 01303228

IP_ON_HEAP: 01303220

LAST_CONTROL_TRANSFER: from 00789cb8 to 00427fcc

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012fd70 00789cb8 00000000 00701074 01064b48 MusicManager!CQPCSLInfoReader:perator=+0x2443c
0012fd74 00000000 00701074 01064b48 0b1c8690 MusicManager!CQPCSLInfoReader::`vftable'+0x949cc


STACK_COMMAND: ~0s; .ecxr ; kb

FOLLOWUP_IP:
MusicManager!CQPCSLInfoReader:perator=+2443c
00427fcc ff5108 call dword ptr [ecx+8]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: MusicManager!CQPCSLInfoReader:perator=+2443c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: MusicManager

IMAGE_NAME: MusicManager.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4550403c

FAULTING_THREAD: 00000af8

PRIMARY_PROBLEM_CLASS: CODE_RUNNING_ON_STACK

BUGCHECK_STR: APPLICATION_FAULT_CODE_RUNNING_ON_STACK

FAILURE_BUCKET_ID: APPLICATION_FAULT_CODE_RUNNING_ON_STACK_MusicManager!CQPCSLInfoReader:perator=+2443c

BUCKET_ID: APPLICATION_FAULT_CODE_RUNNING_ON_STACK_MusicManager!CQPCSLInfoReader:perator=+2443c

Followup: MachineOwner
---------

eax=011fe458 ebx=00000004 ecx=01303220 edx=011e0608 esi=0012fd70 edi=00000013
eip=00427fcc esp=0012fc8c ebp=0012fd70 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
MusicManager!CQPCSLInfoReader:perator=+0x2443c:
00427fcc ff5108 call dword ptr [ecx+8] ds:0023:01303228=????????
ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be wrong.
0012fd70 00789cb8 00000000 00701074 01064b48 MusicManager!CQPCSLInfoReader:perator=+0x2443c
0012fd74 00000000 00701074 01064b48 0b1c8690 MusicManager!CQPCSLInfoReader::`vftable'+0x949cc
start end module name
00400000 0082c000 MusicManager MusicManager.exe Tue Nov 07 08:13:48 2006 (4550403C)
00f60000 00f80000 SBHook SBHook.dll Thu Feb 02 16:49:49 2006 (43E2382D)
01000000 0102b000 HydraDMH HydraDMH.dll Tue Jun 04 17:44:42 2002 (3CFCEE7A)
01400000 016c6000 msi msi.dll Mon May 02 16:51:33 2005 (42764C85)
021a0000 021a9000 normaliz normaliz.dll Thu Jun 29 16:05:42 2006 (44A3EC46)
0b6b0000 0b739000 hhctrl hhctrl.ocx Tue Jan 23 19:29:20 2007 (45B66210)
0cd40000 0cdc6000 lameACM lameACM.acm Tue Apr 16 07:16:59 2002 (3CBBC1DB)
0cef0000 0cf30000 drmclien drmclien.dll Wed Aug 11 09:36:47 2004 (4119DA9F)
0ffd0000 0fff8000 rsaenh rsaenh.dll Wed Jul 07 03:17:12 2004 (40EB5D28)
10000000 1003b000 ConnAPI ConnAPI.dll Mon Nov 06 12:21:29 2006 (454F28C9)
1ff00000 1ff7d000 dxmasf dxmasf.dll Tue Aug 22 09:03:59 2006 (44EABA6F)
20000000 202c5000 xpsp2res xpsp2res.dll Wed Aug 04 08:56:41 2004 (411096B9)
4d4f0000 4d548000 winhttp winhttp.dll Wed Aug 04 08:57:07 2004 (411096D3)
5ad70000 5ada8000 uxtheme uxtheme.dll Wed Aug 04 08:56:43 2004 (411096BB)
5b0a0000 5b0a7000 umdmxfrm umdmxfrm.dll Sat Aug 18 06:35:53 2001 (3B7DFEB9)
5b860000 5b8b4000 netapi32 netapi32.dll Thu Aug 17 13:28:27 2006 (44E460EB)
5cd70000 5cd77000 serwvdrv serwvdrv.dll Sat Aug 18 06:35:55 2001 (3B7DFEBB)
5d090000 5d12a000 comctl32_5d090000 comctl32.dll Fri Aug 25 16:45:58 2006 (44EF1B36)
605d0000 605d9000 mslbui mslbui.dll Wed Aug 04 08:58:39 2004 (4110972F)
61410000 61534000 urlmon urlmon.dll Fri Jan 12 17:27:40 2007 (45A7C50C)
66800000 67545000 QuickTime QuickTime.qts Fri Apr 27 02:49:43 2007 (463156B7)
67550000 6760c000 QuickTimeStreaming QuickTimeStreaming.qtx Fri Apr 27 02:49:43 2007 (463156B7)
67650000 6770a000 QuickTimeVR QuickTimeVR.qtx Fri Apr 27 02:49:45 2007 (463156B9)
677d0000 678b1000 QuickTimeInternetExtras QuickTimeInternetExtras.qtx Fri Apr 27 02:49:48 2007 (463156BC)
678c0000 67a9a000 QuickTimeAuthoring QuickTimeAuthoring.qtx Fri Apr 27 02:49:49 2007 (463156BD)
67aa0000 67aee000 QuickTimeCapture QuickTimeCapture.qtx Fri Apr 27 02:49:50 2007 (463156BE)
67af0000 67b78000 QuickTimeEffects QuickTimeEffects.qtx Fri Apr 27 02:49:51 2007 (463156BF)
67b90000 67c7a000 QuickTimeImage QuickTimeImage.qtx Fri Apr 27 02:49:53 2007 (463156C1)
67c80000 67d0a000 QuickTimeMusic QuickTimeMusic.qtx Fri Apr 27 02:49:54 2007 (463156C2)
67d10000 67d43000 QuickTimeQD3D QuickTimeQD3D.qtx Fri Apr 27 02:49:55 2007 (463156C3)
67d50000 67dbb000 QuickTimeMPEG QuickTimeMPEG.qtx Fri Apr 27 02:49:56 2007 (463156C4)
67dc0000 67e43000 QuickTimeEssentials QuickTimeEssentials.qtx Fri Apr 27 02:49:57 2007 (463156C5)
67e50000 67e9f000 QuickTimeMPEG4 QuickTimeMPEG4.qtx Fri Apr 27 02:49:58 2007 (463156C6)
67ea0000 67f25000 QuickTimeMPEG4Authoring QuickTimeMPEG4Authoring.qtx Fri Apr 27 02:49:59 2007 (463156C7)
67f30000 67f83000 QuickTime3GPP QuickTime3GPP.qtx Fri Apr 27 02:50:00 2007 (463156C8)
67f90000 68000000 QuickTime3GPPAuthoring QuickTime3GPPAuthoring.qtx Fri Apr 27 02:50:01 2007 (463156C9)
680a0000 680f5000 QuickTimeStreamingAuthoring QuickTimeStreamingAuthoring.qtx Fri Apr 27 02:50:04 2007 (463156CC)
68100000 68121000 QuickTimeStreamingExtras QuickTimeStreamingExtras.qtx Fri Apr 27 02:50:05 2007 (463156CD)
68130000 68363000 QuickTimeH264 QuickTimeH264.qtx Fri Apr 27 02:50:06 2007 (463156CE)
68370000 684f0000 QuickTimeAudioSupport QuickTimeAudioSupport.qtx Fri Apr 27 02:50:07 2007 (463156CF)
684f0000 6852b000 CoreVideo CoreVideo.qtx Fri Apr 27 02:49:44 2007 (463156B8)
6bc00000 6bc14000 DrvTrNTm DrvTrNTm.dll Mon May 05 15:26:21 2003 (3EB6748D)
6bc20000 6bc3d000 DrvTrNTl DrvTrNTl.dll Mon May 12 10:37:35 2003 (3EBF6B5F)
6c000000 6c01d000 url url.dll Tue Jan 09 03:04:55 2007 (45A30657)
6e850000 6e895000 iertutil iertutil.dll Tue Jan 09 03:02:40 2007 (45A305D0)
71aa0000 71aa8000 ws2help ws2help.dll Wed Aug 04 08:57:39 2004 (411096F3)
71ab0000 71ac7000 ws2_32 ws2_32.dll Wed Aug 04 08:57:38 2004 (411096F2)
71ad0000 71ad9000 wsock32 wsock32.dll Wed Aug 04 08:57:51 2004 (411096FF)
72d10000 72d18000 msacm32_72d10000 msacm32.drv Sat Aug 18 06:33:30 2001 (3B7DFE2A)
72d20000 72d29000 wdmaud wdmaud.drv Wed Aug 04 08:56:54 2004 (411096C6)
736b0000 736b7000 msdmo msdmo.dll Wed Aug 04 08:57:53 2004 (41109701)
73760000 737a9000 ddraw ddraw.dll Wed Aug 04 08:56:16 2004 (411096A0)
73bc0000 73bc6000 dciman32 dciman32.dll Wed Aug 04 08:56:15 2004 (4110969F)
73ee0000 73ee4000 ksuser ksuser.dll Wed Aug 04 08:56:29 2004 (411096AD)
73f10000 73f6c000 dsound dsound.dll Wed Aug 04 08:57:08 2004 (411096D4)
74720000 7476b000 msctf msctf.dll Wed Aug 04 08:57:30 2004 (411096EA)
74d90000 74dfb000 usp10 usp10.dll Wed Aug 04 08:56:42 2004 (411096BA)
754d0000 75550000 cryptui cryptui.dll Wed Aug 04 08:56:06 2004 (41109696)
755c0000 755ee000 msctfime msctfime.ime Wed Aug 04 08:57:31 2004 (411096EB)
75e90000 75f40000 sxs sxs.dll Thu Oct 19 14:56:28 2006 (4537840C)
76380000 76385000 msimg32 msimg32.dll Wed Aug 04 08:58:31 2004 (41109727)
76390000 763ad000 imm32 imm32.dll Wed Aug 04 08:56:30 2004 (411096AE)
763b0000 763f9000 comdlg32 comdlg32.dll Wed Aug 04 08:56:32 2004 (411096B0)
76b40000 76b6d000 winmm winmm.dll Wed Aug 04 08:57:10 2004 (411096D6)
76c30000 76c5e000 wintrust wintrust.dll Wed Aug 04 08:56:41 2004 (411096B9)
76c90000 76cb8000 imagehlp imagehlp.dll Wed Aug 04 08:56:25 2004 (411096A9)
76d60000 76d79000 iphlpapi iphlpapi.dll Fri May 19 13:59:41 2006 (446DC13D)
76e80000 76e8e000 rtutils rtutils.dll Wed Aug 04 08:56:36 2004 (411096B4)
76e90000 76ea2000 rasman rasman.dll Wed Aug 04 08:56:29 2004 (411096AD)
76eb0000 76edf000 tapi32 tapi32.dll Wed Aug 04 08:56:38 2004 (411096B6)
76ee0000 76f1c000 rasapi32 rasapi32.dll Wed Aug 04 08:56:25 2004 (411096A9)
76f60000 76f8c000 wldap32 wldap32.dll Wed Aug 04 08:56:43 2004 (411096BB)
76fd0000 7704f000 clbcatq clbcatq.dll Tue Jul 26 05:39:44 2005 (42E5BE90)
77050000 77115000 comres comres.dll Wed Aug 04 08:56:36 2004 (411096B4)
77120000 771ac000 oleaut32 oleaut32.dll Wed Aug 04 08:57:39 2004 (411096F3)
771b0000 7727f000 wininet wininet.dll Fri Jan 12 17:27:40 2007 (45A7C50C)
773d0000 774d3000 comctl32 comctl32.dll Fri Aug 25 16:45:55 2006 (44EF1B33)
774e0000 7761d000 ole32 ole32.dll Tue Jul 26 05:39:47 2005 (42E5BE93)
77760000 778d0000 shdocvw shdocvw.dll Mon Sep 04 07:12:56 2006 (44FBC3E8)
77920000 77a13000 setupapi setupapi.dll Wed Aug 04 08:56:32 2004 (411096B0)
77a80000 77b14000 crypt32 crypt32.dll Wed Aug 04 08:56:01 2004 (41109691)
77b20000 77b32000 msasn1 msasn1.dll Wed Aug 04 08:57:23 2004 (411096E3)
77b40000 77b62000 apphelp apphelp.dll Wed Aug 04 08:56:36 2004 (411096B4)
77bd0000 77bd7000 midimap midimap.dll Wed Aug 04 08:56:25 2004 (411096A9)
77be0000 77bf5000 msacm32 msacm32.dll Wed Aug 04 08:57:03 2004 (411096CF)
77c00000 77c08000 version version.dll Wed Aug 04 08:56:39 2004 (411096B7)
77c10000 77c68000 msvcrt msvcrt.dll Wed Aug 04 08:59:14 2004 (41109752)
77c70000 77c93000 msv1_0 msv1_0.dll Wed Aug 04 08:59:11 2004 (4110974F)
77dd0000 77e6b000 advapi32 advapi32.dll Wed Aug 04 08:56:23 2004 (411096A7)
77e70000 77f01000 rpcrt4 rpcrt4.dll Wed Aug 04 08:56:30 2004 (411096AE)
77f10000 77f57000 gdi32 gdi32.dll Thu Mar 08 15:36:28 2007 (45F02D7C)
77f60000 77fd6000 shlwapi shlwapi.dll Thu Sep 14 09:31:29 2006 (45091361)
77fe0000 77ff1000 secur32 secur32.dll Wed Aug 04 08:56:49 2004 (411096C1)
78130000 781cb000 msvcr80 msvcr80.dll Mon Jun 05 22:10:49 2006 (44849DD9)
7c340000 7c396000 msvcr71 msvcr71.dll Fri Feb 21 12:42:20 2003 (3E561EAC)
7c3a0000 7c41b000 msvcp71 msvcp71.dll Wed Mar 19 04:14:51 2003 (3E77EEBB)
7c420000 7c4a7000 msvcp80 msvcp80.dll Mon Jun 05 22:13:37 2006 (44849E81)
7c800000 7c8f4000 kernel32 kernel32.dll Wed Jul 05 11:55:00 2006 (44AB9A84)
7c900000 7c9b0000 ntdll ntdll.dll Wed Aug 04 08:56:36 2004 (411096B4)
7c9c0000 7d1d5000 shell32 shell32.dll Tue Dec 19 21:52:11 2006 (45885F0B)
7e410000 7e4a0000 user32 user32.dll Thu Mar 08 15:36:28 2007 (45F02D7C)
Closing open log file c:\debuglog.txt

Any help/advice/suggestions most welcome.

TIA

Alba

 

Hi Pete

Thanks for your reply and I appreciate your comments. I don't actually know anything about these logs etc and haven't been on this forum long enough to have a good look around. I saw the instructions on posting a debugging log and thought it was the right thing to do!

My log must be a bit weird.... like the PC too just now! There was actually a crash last night (blue screen) And there has been another (BSOD) since I did the log earlier. I downloaded the tools this afternoon and ran them straight after that. It now appears to crash when msn is open, although that may be coincidence.

I am not sure what music manager is so will have a look for it. I'll try your suggestions, thanks. Anything is worth a try, I had presumed it was possibly a ram or hard drive problem at first, but had no idea how to find out what! Hopefully it's software related and I find the problem. I did check device manager and nothing is showing up there.

A

P.S. where could I find more logs? Would the memory dump be helpful?

 

Thanks again Pete. Yes, had a surf and saw that music manager is part of Nokia Suite, which is installed in the pc. I will uninstall & reinstall it & Quicktime.

I will change the settings, I don't think I have Kernel Memory Dump selected but I do have Auto restart unchecked.

Should I post another log after the next crash? (if it ever happens again!)

A