avg reg error

i am trying to re install the free avg software but keep geting the following error
Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Classes\AVG.Kernel: creating registry key....
Access is denied. (5)


any ideas please
thanks
keith

 

Hello Keith,

Did you uninstall the previous version?

If not, is it running? Sounds like AVG's service may be running.

Look in XP's services: Start > run and type services.msc and ok.

Look for a line that contains AVG and disable it: right click on the line and from the drop down menu by the startup type, disable and then reboot.

Regards - Charles

 

i have deleted the previous version and nothing showing in services for avg. but something must be amiss because my norton security suite where it used to check on boot up now says server failed to initialise and i cant run the norton auto fix tool as the active x wont load even though i told the firewall to allow it, looks like i will have to re install the windows xp. but how do i clear my drive? or will it just overwrite.

 

Hi Keith,

I'm confused, did you try to re install AVG with Norton running?

Before you do that, your problem may be Norton itself - try un installing it, re installing.

If Norton is not the problem and you want to do a OS re install, try a repair install first: http://www.michaelstevenstech.com/XPrepairinstall.htm

On the same site, on the left, there is a reference on doing a clean OS install. You'll get instruction on formating (clearing) the drive prior to XP installing itself.

Regards - Charles

 

Problem Solved

thanks for your help, i ran reg cleaner and a norton full scan and all came back, once again this forum has helped, i always recommend bbs to all my friends and always post the link to bbs in yahoo answers.
thanks again

 

Hi Keith,

Glad you got the problem sorted and thanks for the post back

Regards - Charles