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Resolved AVG Free antivirus and Avast free Antivirus problem

Discussion in 'Security and Privacy' started by Learner, 2020/03/25.

  1. 2020/03/25
    Learner

    Learner New Member Thread Starter

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    Hello, I need some help to fix an AVG and Avast problem.

    I am using Windows 7 Professional, Service Pack 1, 32-Bit Operating System.

    For many years I have had AVG Free Antivirus and Avast Free Antivirus installed on the pc and they have worked fine.

    The other week I noticed that the Avast icon in the sys tray had a red cross on it and advised that

    The ‘pc is not secure’ and to ‘press the Fix Now button’.

    I did this but it then advised that it could not connect as the Base Filtering Engine (BFE) and Windows Firewall were missing and that this was probably the result of a virus accessed through Flashplayer.

    I ran Malwarebytes and restarted the pc then checked services.msc and found both the missing items were back.

    I have since deleted AVG and Avast (apart from the Avast icon in the sys tray which won’t go even though I tried AvastClear) and have downloaded a new Free AVG but I am still unable to install it.

    Any advise please.
     
    Learner,
    #1
  2. 2020/03/25
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    1. Never install more than one AntiVirus software.. Manual/Free Malwarebytes and one of the others is OK...
    2. You said you have since DELETED Both. Did you mean UNinstall both?
     
    Steve R Jones,
    #2
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  4. 2020/03/25
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi Learner, Welcome to WindowsBBS. :)
    I agree with Steve. NEVER use Mutiple Antivirus programs at once on a computer. You will have/suffer conflicts when both AV's are working. This has been a known problem since W98!!
    I would suggest you Google Antivirus programs to see who is going to support W7 which will no longer be supported by MS. I have an idea Avast have stated they propose to support W7 users for a period.
    I would suggest you use AVG uninstall program to remove all traces of their software.
    Maybe time to consider the upgrade to W10 if your PC is compatible. This is still FREE with legitimate Product Key.
     
    retiredlearner,
    #3
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  5. 2020/03/26
    Learner

    Learner New Member Thread Starter

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    Hello, thanks for the reply.
    I downloaded and run AVG install and then tried to install AVG free but it still will not install.
    Any ideas please.
    regards
     
    Learner,
    #4
  6. 2020/03/26
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    2. You said you have since DELETED Both. Did you mean UNinstall both?


    What happens//doesn't happen when you attempt to install AVG??? Do you get an error message? If so - what does it say?
     
    Steve R Jones,
    #5
  7. 2020/03/26
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    https://www.malwarebytes.com/adwcleaner/
    ADW cleaner would be my suggestion to clean out any stray entries remaining when you uninstalled AVG.
    I seem to remember that it was important to remove all traces of the old AVG before installing a fresh copy.
    ADW will also enable a clean out of any Avast which may be left behind.
     
    retiredlearner,
    #6
  8. 2020/03/26
    Learner

    Learner New Member Thread Starter

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    Hello Steve Sorry i meant uninstalled. Although at the end of the 2x attempted installs it showed an error log it would not save to the clipboard as requested so I took a photos each time but not sure how to insert them in this message, any advise?
     
    Learner,
    #7
  9. 2020/03/26
    PeteC

    PeteC SuperGeek Staff

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    Use the button immediately below the new message pane next to Post Reply - Upload a file. Click on that and browse to the file.
     
    PeteC,
    #8
  10. 2020/03/26
    Learner

    Learner New Member Thread Starter

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    Hello All, just to advise I downloaded and ran malawrebytes AWD cleaner and it found a lot of things and quaranteed them. I then re-started the pc and successfully downloaded AVG Free and did a scan which found a few things and resolved them (woohoo). All seems to be fine now, thankyou all very much, really happy. best Regards
     
    Learner,
    #9
  11. 2020/03/26
    PeteC

    PeteC SuperGeek Staff

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    Great news :) Please mark your thread as solved.
     
    PeteC,
    #10
  12. 2020/03/26
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Great news. Thanks for reporting your success. I would agvise you to make notes of your remedial actions which may be needed in the future.;)
     
    retiredlearner,
    #11

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