1. You are viewing our forum as a guest. For full access please Register. WindowsBBS.com is completely free, paid for by advertisers and donations.

Annoying Popup won't go away

Discussion in 'Malware and Virus Removal Archive' started by BobM71, 2006/06/03.

  1. 2006/06/03
    BobM71

    BobM71 Inactive Thread Starter

    Joined:
    2006/06/03
    Messages:
    4
    Likes Received:
    0
    Hi Everyone,

    My first time here and I'm hoping you can help me. Yesterday I started getting messages from the "errorsafe" spyware/scum-ware. I think I was able to get rid of it using a spyware program, however I'm still getting a popup that seems to try and load a website, most of the time it doesn't load, but occasionally it does load an errorsafe.com page. I have tried numerous different spyware programs to get rid of this (spyware doctor, ewido, search and destroy, adaware) with no luck.

    I figured I would go ahead and post what HiJackThis came up with, and if anything else is needed just let me know.

    Thank you!

    Logfile of HijackThis v1.99.1
    Scan saved at 4:31:52 PM, on 6/3/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    C:\Program Files\Common Files\AOL\1134547787\ee\services\sscFirewallPlugin\ver1_10_3_1\aolavupd.exe
    C:\Program Files\Compaq\Compaq Message Screener\bin\compaq-rba.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltpspd.exe
    C:\Program Files\ewido anti-malware\ewidoctrl.exe
    C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
    C:\WINDOWS\system32\pctspk.exe
    C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\AOL\1134547787\ee\AOLSoftware.exe
    C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    C:\Program Files\Common Files\AOL\1134547787\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe
    C:\Program Files\mcafee.com\antivirus\oasclnt.exe
    C:\Compaq\EAKDRV\EAUSBKBD.EXE
    C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
    C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
    C:\Program Files\mcafee.com\personal firewall\MPFService.exe
    C:\Program Files\Spyware Doctor\sdhelp.exe
    C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
    c:\COMPAQ\CPQINET\CPQInet.exe
    C:\WINDOWS\system32\wdfmgr.exe
    C:\PROGRA~1\COMPAQ\EASYAC~1\BTTNSERV.EXE
    C:\Program Files\Common Files\AOL\1134547787\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCEvtHdlr.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe
    C:\WINDOWS\System32\alg.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    c:\program files\common files\aol\1134547787\ee\aolssc.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Documents and Settings\All Users\Desktop\misc\zips\HijackThis_v1.99.1.exe

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
    O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
    O2 - BHO: WsftpBrowserHelper Class - {601ED020-FB6C-11D3-87D8-0050DA59922B} - C:\PROGRAM FILES\WS_FTP PRO\WSBHO2K0.DLL
    O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
    O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
    O2 - BHO: (no name) - {ea1a5c28-9d3c-49e6-b5ae-8cc78ebfc394} - C:\WINDOWS\system32\mshwmp.dll
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
    O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1134547787\ee\AOLSoftware.exe
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [AOLSPScheduler] C:\Program Files\Common Files\AOL\1134547787\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe
    O4 - HKLM\..\Run: [sscRun] C:\Program Files\Common Files\AOL\1134547787\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe
    O4 - HKLM\..\Run: [OASClnt] C:\Program Files\mcafee.com\antivirus\oasclnt.exe
    O4 - HKLM\..\Run: [EmailScan] C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
    O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
    O4 - HKLM\..\Run: [MPFExe] C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
    O4 - HKLM\..\RunOnce: [Compaq_RBA] C:\Program Files\Compaq\Compaq Message Screener\bin\compaq-rba.exe -z
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: Download All by FlashGet - C:\PROGRAM FILES\FLASHGET\jc_all.htm
    O8 - Extra context menu item: Download using FlashGet - C:\PROGRAM FILES\FLASHGET\jc_link.htm
    O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
    O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra 'Tools' menuitem: Fill Forms &] - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra 'Tools' menuitem: Save Forms &[ - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0819.DLL
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0819.DLL
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra 'Tools' menuitem: RF Toolbar &2 - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: Command & Conquer Generals Comanche Strike by pogo.com - http://ccstrike.pogo.com/applet/ccstrike/ccstrike-ob-assets.cab
    O16 - DPF: Pebble Beach 3 Hole Challenge by pogo.com - http://threehole01.pogo.com/applet/threehole/threehole-ob-assets.cab
    O16 - DPF: Win32 Classes -
    O16 - DPF: {0E4796D6-A990-4372-9069-72FBDB4AE868} - http://www.one2one.com/static/class/one2oneSvc.cab
    O16 - DPF: {0F9B4CA4-A30F-480A-841D-69B45C50A8F8} (SekureL0gin.SekureKontrol) - http://secure2.comned.com/signuptemplates/AktiveSekurity.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {2EB1E425-74DC-4DC0-A9E1-03A4C852E1F2} (CPlayFirstTriJinxControl Object) - http://aolsvc.aol.com/onlinegames/trytrijinx/TriJinx.1.0.0.58.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/qtinstall.info.apple.com/tramper/us/win/QuickTimeInstaller.exe
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - https://objects.aol.com/mcafee/molbin/shared/mcinsctl/en-us/4,0,0,83/mcinsctl.cab
    O16 - DPF: {525A15D0-4938-11D4-94C7-0050DA20189B} (SnoopyCtrl Class) - http://www.easports.com/downloads/games/common/snoopy/iesnoopy.cab
    O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin.SecureControl) - http://secure2.comned.com/signuptemplates/ActiveSecurity.cab
    O16 - DPF: {85D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin class) - http://secure2.comned.com/signuptemplates/securelogin-devel.cab
    O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://63.243.21.114/activex/AxisCamControl.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - https://objects.aol.com/mcafee/molbin/shared/mcgdmgr/en-us/1,0,0,20/McGDMgr.cab
    O16 - DPF: {CC32D4D8-2A0B-4CEB-B105-C9B968379105} (CGameManagerCtrl Object) - http://www.disney.go.com/games/downloads/gamemanager/DIGGameManager.cab
    O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
    O20 - Winlogon Notify: mshwmp - C:\WINDOWS\SYSTEM32\mshwmp.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    O23 - Service: AOL Antivirus Update Service (aolavupd) - America Online - C:\Program Files\Common Files\AOL\1134547787\ee\services\sscFirewallPlugin\ver1_10_3_1\aolavupd.exe
    O23 - Service: Compaq Message Screener (Compaq_RBA) - - C:\Program Files\Compaq\Compaq Message Screener\bin\compaq-rba.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: McAfee McShield (McShield) - McAfee Inc. - C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\Program Files\mcafee.com\personal firewall\MPFService.exe
    O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
     
    BobM71,
    #1
  2. 2006/06/04
    TeMerc

    TeMerc Inactive Alumni

    Joined:
    2006/05/13
    Messages:
    3,226
    Likes Received:
    4
    Hello Bob and welcome to the forums.

    Without knowing exactly what was removed with all the other removal utilities you used, lets just try a standard fix using HJT.

    If you could, please let me know what those tools removed, specifically, the files and what the tool called the specific infection.


    I need you to move HJT into its own folder please:
    You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT. (C:\HJT\HijackThis.exe)Move HijackThis.exe into this folder. When you run HijackThis.exe from C:\HJT folder and have it "Fixed checked" it will create a backup file of modifications to use if restore is necessary which is easily accessible.

    Once that is done, please perform the following steps.

    Run Hijackthis and look over the following entries I have listed, check the boxes next to them and press the "Fix Checked" button with HijackThis. When you are doing this, make sure you have No IE windows, or other browsers open, including this one. Reboot if I have specified below, and post a fresh HijackThis log.

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm


    O2 - BHO: (no name) - {ea1a5c28-9d3c-49e6-b5ae-8cc78ebfc394} - C:\WINDOWS\system32\mshwmp.dll


    O16 - DPF: Command & Conquer Generals Comanche Strike by pogo.com - http://ccstrike.pogo.com/applet/ccstrike/ccstrike-ob-assets.cab

    O16 - DPF: Pebble Beach 3 Hole Challenge by pogo.com - http://threehole01.pogo.com/applet/threehole/threehole-ob-assets.cab

    O16 - DPF: Win32 Classes -

    O16 - DPF: {0E4796D6-A990-4372-9069-72FBDB4AE868} - http://www.one2one.com/static/class/one2oneSvc.cab

    O16 - DPF: {0F9B4CA4-A30F-480A-841D-69B45C50A8F8} (SekureL0gin.SekureKontrol) - http://secure2.comned.com/signuptemplates/AktiveSekurity.cab

    O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin.SecureControl) - http://secure2.comned.com/signuptemplates/ActiveSecurity.cab

    O16 - DPF: {85D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin class) - http://secure2.comned.com/signuptemplates/securelogin-devel.cab

    O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://63.243.21.114/activex/AxisCamControl.cab


    O20 - Winlogon Notify: mshwmp - C:\WINDOWS\SYSTEM32\mshwmp.dll

    Reboot, into safe mode, this way:
    Turn on the computer
    Immediately begin tapping the <F8> key.
    Use the arrow keys to highlight Safe Mode and press the <Enter> key.

    Also, enable the 'Show Hidden Folders' option, like this:
    Click Start.
    Open My Computer.
    Select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading select Show hidden files and folders.
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.
    Click OK.

    And search for, then delete, if found, (some may not be present after previous steps) the following files/folders:
    C:\WINDOWS\SYSTEM32\mshwmp.dll<<<<---this file

    To exit Safe Mode, click the Start button, click Turn Off Computer, click Restart.

    Post a new HJT log back into this thread please.
     
    TeMerc,
    #2


  3. to hide this advert.

  4. 2006/06/04
    BobM71

    BobM71 Inactive Thread Starter

    Joined:
    2006/06/03
    Messages:
    4
    Likes Received:
    0
    Hi TeMerc,

    Thanks so much for helping me and welcoming me to the forum.

    I did all that you suggested, including doing a search for any files with "mshwmp.dll." I ended up with three and could delete all but the one you mentioned (C:\WINDOWS\SYSTEM32\mshwmp.dll). I got the following error...

    "Cannot delete mshwmp: It is being used by another person or program.
    Close any programs that might be using the file and try again. "

    Here is the new HJT log...

    Logfile of HijackThis v1.99.1
    Scan saved at 1:17:42 AM, on 6/4/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    C:\Program Files\Common Files\AOL\1134547787\ee\services\sscFirewallPlugin\ver1_10_3_1\aolavupd.exe
    C:\Program Files\Compaq\Compaq Message Screener\bin\compaq-rba.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltpspd.exe
    C:\Program Files\ewido anti-malware\ewidoctrl.exe
    C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
    C:\WINDOWS\system32\pctspk.exe
    C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\AOL\1134547787\ee\AOLSoftware.exe
    C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    C:\Program Files\Common Files\AOL\1134547787\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe
    C:\Program Files\mcafee.com\antivirus\oasclnt.exe
    C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
    C:\Program Files\mcafee.com\personal firewall\MPFService.exe
    C:\Compaq\EAKDRV\EAUSBKBD.EXE
    C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
    C:\Program Files\Spyware Doctor\sdhelp.exe
    C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
    c:\COMPAQ\CPQINET\CPQInet.exe
    C:\PROGRA~1\COMPAQ\EASYAC~1\BTTNSERV.EXE
    C:\Program Files\Common Files\AOL\1134547787\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCEvtHdlr.exe
    C:\WINDOWS\system32\wdfmgr.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe
    C:\WINDOWS\System32\alg.exe
    c:\program files\common files\aol\1134547787\ee\aolssc.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\HJT\HijackThis_v1.99.1.exe

    O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
    O2 - BHO: WsftpBrowserHelper Class - {601ED020-FB6C-11D3-87D8-0050DA59922B} - C:\PROGRAM FILES\WS_FTP PRO\WSBHO2K0.DLL
    O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
    O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
    O2 - BHO: (no name) - {ea1a5c28-9d3c-49e6-b5ae-8cc78ebfc394} - C:\WINDOWS\system32\mshwmp.dll
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
    O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1134547787\ee\AOLSoftware.exe
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [AOLSPScheduler] C:\Program Files\Common Files\AOL\1134547787\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe
    O4 - HKLM\..\Run: [sscRun] C:\Program Files\Common Files\AOL\1134547787\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe
    O4 - HKLM\..\Run: [OASClnt] C:\Program Files\mcafee.com\antivirus\oasclnt.exe
    O4 - HKLM\..\Run: [EmailScan] C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
    O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
    O4 - HKLM\..\Run: [MPFExe] C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
    O4 - HKLM\..\RunOnce: [Compaq_RBA] C:\Program Files\Compaq\Compaq Message Screener\bin\compaq-rba.exe -z
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: Download All by FlashGet - C:\PROGRAM FILES\FLASHGET\jc_all.htm
    O8 - Extra context menu item: Download using FlashGet - C:\PROGRAM FILES\FLASHGET\jc_link.htm
    O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
    O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra 'Tools' menuitem: Fill Forms &] - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra 'Tools' menuitem: Save Forms &[ - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0819.DLL
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0819.DLL
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra 'Tools' menuitem: RF Toolbar &2 - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {2EB1E425-74DC-4DC0-A9E1-03A4C852E1F2} (CPlayFirstTriJinxControl Object) - http://aolsvc.aol.com/onlinegames/trytrijinx/TriJinx.1.0.0.58.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/qtinstall.info.apple.com/tramper/us/win/QuickTimeInstaller.exe
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - https://objects.aol.com/mcafee/molbin/shared/mcinsctl/en-us/4,0,0,83/mcinsctl.cab
    O16 - DPF: {525A15D0-4938-11D4-94C7-0050DA20189B} (SnoopyCtrl Class) - http://www.easports.com/downloads/games/common/snoopy/iesnoopy.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - https://objects.aol.com/mcafee/molbin/shared/mcgdmgr/en-us/1,0,0,20/McGDMgr.cab
    O16 - DPF: {CC32D4D8-2A0B-4CEB-B105-C9B968379105} (CGameManagerCtrl Object) - http://www.disney.go.com/games/downloads/gamemanager/DIGGameManager.cab
    O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
    O20 - Winlogon Notify: mshwmp - C:\WINDOWS\SYSTEM32\mshwmp.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    O23 - Service: AOL Antivirus Update Service (aolavupd) - America Online - C:\Program Files\Common Files\AOL\1134547787\ee\services\sscFirewallPlugin\ver1_10_3_1\aolavupd.exe
    O23 - Service: Compaq Message Screener (Compaq_RBA) - - C:\Program Files\Compaq\Compaq Message Screener\bin\compaq-rba.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: McAfee McShield (McShield) - McAfee Inc. - C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\Program Files\mcafee.com\personal firewall\MPFService.exe
    O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
     
    BobM71,
    #3
  5. 2006/06/04
    TeMerc

    TeMerc Inactive Alumni

    Joined:
    2006/05/13
    Messages:
    3,226
    Likes Received:
    4
    Lets try a specialty tool for deleting stubborn files.

    Download Unlocker
    Install it.
    Reboot your computer.
    After reboot, navigate to this file:

    C:\WINDOWS\SYSTEM32\mshwmp.dll

    right-click on this file and choose "Unlocker ".
    A window should come up, click to highlight the file path and choose "unlock" (make sure "no action" is chosen in the program).
    After you unlock it, right-click on the file and choose delete.

    Reboot, run a new HJT scan and post results back here please.
     
    TeMerc,
    #4
  6. 2006/06/04
    BobM71

    BobM71 Inactive Thread Starter

    Joined:
    2006/06/03
    Messages:
    4
    Likes Received:
    0
    WoooHooo!

    Well, that appeared to do the trick. Everytime I loaded a new page or site I got that annoying pop-up and I no longer have it!

    Thank you so much for your help. There is no way I would have figured that out on my own.

    Here is the new HJT log...


    Logfile of HijackThis v1.99.1
    Scan saved at 2:49:40 PM, on 6/4/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\pctspk.exe
    C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\AOL\1134547787\ee\AOLSoftware.exe
    C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    C:\Program Files\Common Files\AOL\1134547787\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe
    C:\Program Files\mcafee.com\antivirus\oasclnt.exe
    C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
    C:\Compaq\EAKDRV\EAUSBKBD.EXE
    C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
    C:\Program Files\Unlocker\UnlockerAssistant.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    C:\Program Files\Common Files\AOL\1134547787\ee\services\sscFirewallPlugin\ver1_10_3_1\aolavupd.exe
    C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
    C:\Program Files\Compaq\Compaq Message Screener\bin\compaq-rba.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltpspd.exe
    c:\COMPAQ\CPQINET\CPQInet.exe
    C:\PROGRA~1\COMPAQ\EASYAC~1\BTTNSERV.EXE
    C:\Program Files\ewido anti-malware\ewidoctrl.exe
    C:\Program Files\Common Files\AOL\1134547787\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCEvtHdlr.exe
    C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
    C:\Program Files\mcafee.com\personal firewall\MPFService.exe
    C:\Program Files\Spyware Doctor\sdhelp.exe
    C:\WINDOWS\system32\wdfmgr.exe
    C:\WINDOWS\System32\alg.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe
    C:\WINDOWS\system32\wuauclt.exe
    c:\program files\common files\aol\1134547787\ee\aolssc.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\HJT\HijackThis_v1.99.1.exe

    O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
    O2 - BHO: WsftpBrowserHelper Class - {601ED020-FB6C-11D3-87D8-0050DA59922B} - C:\PROGRAM FILES\WS_FTP PRO\WSBHO2K0.DLL
    O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
    O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
    O2 - BHO: (no name) - {ea1a5c28-9d3c-49e6-b5ae-8cc78ebfc394} - C:\WINDOWS\system32\mshwmp.dll (file missing)
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
    O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1134547787\ee\AOLSoftware.exe
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [AOLSPScheduler] C:\Program Files\Common Files\AOL\1134547787\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe
    O4 - HKLM\..\Run: [sscRun] C:\Program Files\Common Files\AOL\1134547787\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe
    O4 - HKLM\..\Run: [OASClnt] C:\Program Files\mcafee.com\antivirus\oasclnt.exe
    O4 - HKLM\..\Run: [EmailScan] C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
    O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
    O4 - HKLM\..\Run: [MPFExe] C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
    O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe "
    O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    O4 - HKLM\..\RunOnce: [Compaq_RBA] C:\Program Files\Compaq\Compaq Message Screener\bin\compaq-rba.exe -z
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: Download All by FlashGet - C:\PROGRAM FILES\FLASHGET\jc_all.htm
    O8 - Extra context menu item: Download using FlashGet - C:\PROGRAM FILES\FLASHGET\jc_link.htm
    O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
    O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra 'Tools' menuitem: Fill Forms &] - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra 'Tools' menuitem: Save Forms &[ - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0819.DLL
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0819.DLL
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra 'Tools' menuitem: RF Toolbar &2 - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {2EB1E425-74DC-4DC0-A9E1-03A4C852E1F2} (CPlayFirstTriJinxControl Object) - http://aolsvc.aol.com/onlinegames/trytrijinx/TriJinx.1.0.0.58.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/qtinstall.info.apple.com/tramper/us/win/QuickTimeInstaller.exe
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - https://objects.aol.com/mcafee/molbin/shared/mcinsctl/en-us/4,0,0,83/mcinsctl.cab
    O16 - DPF: {525A15D0-4938-11D4-94C7-0050DA20189B} (SnoopyCtrl Class) - http://www.easports.com/downloads/games/common/snoopy/iesnoopy.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - https://objects.aol.com/mcafee/molbin/shared/mcgdmgr/en-us/1,0,0,20/McGDMgr.cab
    O16 - DPF: {CC32D4D8-2A0B-4CEB-B105-C9B968379105} (CGameManagerCtrl Object) - http://www.disney.go.com/games/downloads/gamemanager/DIGGameManager.cab
    O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
    O20 - Winlogon Notify: mshwmp - mshwmp.dll (file missing)
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    O23 - Service: AOL Antivirus Update Service (aolavupd) - America Online - C:\Program Files\Common Files\AOL\1134547787\ee\services\sscFirewallPlugin\ver1_10_3_1\aolavupd.exe
    O23 - Service: Compaq Message Screener (Compaq_RBA) - - C:\Program Files\Compaq\Compaq Message Screener\bin\compaq-rba.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: McAfee McShield (McShield) - McAfee Inc. - C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\Program Files\mcafee.com\personal firewall\MPFService.exe
    O23 - Service: PC Tools Spyware Doctor (SDhelper) - PC Tools Research Pty Ltd - C:\Program Files\Spyware Doctor\sdhelp.exe
     
    BobM71,
    #5
  7. 2006/06/04
    TeMerc

    TeMerc Inactive Alumni

    Joined:
    2006/05/13
    Messages:
    3,226
    Likes Received:
    4
    OK, well lets fix what should be the orphan entires and the next log file should be perfect.

    Run HJT, and place a check next to the following lines, then, with all browsers and windows closed, hit 'Fix checked':

    O2 - BHO: (no name) - {ea1a5c28-9d3c-49e6-b5ae-8cc78ebfc394} - C:\WINDOWS\system32\mshwmp.dll (file missing)


    O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u<<<---this is result of system crash

    O20 - Winlogon Notify: mshwmp - mshwmp.dll (file missing)

    Reboot, run HJT, if the above are gone, no need to repost with new log.
     
    TeMerc,
    #6

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...