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Resolved After Anniversary Update: Edge and apps missing, now will not boot.

Discussion in 'Windows 10' started by KenD, 2016/09/19.

  1. 2016/09/19
    KenD

    KenD Well-Known Member Thread Starter

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    MY wife's computer [hp AllinOne] suddenly lost Edge and the start menu icons. When I looked at it, it had received the Anniversary Update and all the Win 10 apps [Edge, Photos, Mail, Groove] were missing. I tried to roll back to a restore point, but now the kernel is damaged and I cannot restart it even in safe mode.

    Help!
     
    KenD,
    #1
  2. 2016/09/19
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi KenD. Follow the instructions in my guide and start from the section under If the Windows Repair All in One tool does not repair your issue with Windows 8 or Windows 10 then follow these steps and let me know how everything goes.
     

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  4. 2016/09/20
    KenD

    KenD Well-Known Member Thread Starter

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    Thank you. That sounds like a plan. I'll let you know what happens.
     
    KenD,
    #3
  5. 2016/09/21
    KenD

    KenD Well-Known Member Thread Starter

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    It took a while but I made a backup of documents and settings, not media sadly. Then the recovery process that hp had set up. It reverted to Windows 8.1,, then I reinstalled Windows 10. It went right to the Anniversary update without a problem
     
    KenD,
    #4
  6. 2016/09/22
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Ok great. Thanks for the update. :)
     

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