ADSL connection keeps dropping

Hi,

Any body know what this means exactly... "PPP Closed : Remote Terminating (PPPoA) ".
I have a Draytek 2800 and the adsl connection drops every few days or so. I don't know whether its the router causing the issue or the ISP (BT). The router PPPoA is set to "always on" so I would of thought that if the line had dropped the router would re-connect. It will only reconnet if you reboot the router. It is running the latest firmware.

Thanks, Nomis.

 

what country are you in ? Have you tried calling your ISP ?

 

England

and the ISP is BT. I haven't bothered to call them as its not their router and from previous experience of trying to call BT, I am diswayed.

 

Good point , you need to find out if it is your isp or the router .
if you know your user name and password for your broadband I would connect directly to the modem. You need to create a dialer
click start
programs
then accessories
then communications
new connections wizard ( create a dialer, use the manual mode )
I have DSL , I think yours may be slightly different, so the above may not work.

 

You can look at the router log. That might tell you.

Also I think Draytek routers support SNMP. You could set up an SNMP trap with something like Kiwi Syslog on one of your PCs (you install the syslog on your PC and then set the SNMP trap IP address on you router as the IP address of the PC). Then see if the log shows why the link is being dropped (remote disconnect or timeout for example).

If this is a fault, I think the only way you are going to demonstrate it to BT is to replicate the problem with another router.

 

Sys Logger

Thanks, I'll set one up and see what it logs.