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Address Book and IE6

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by siebrands, 2008/04/18.

  1. 2008/04/18
    siebrands

    siebrands Inactive Thread Starter

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    Using IE6, I try to send email or reply to email, I get a message saying there was an error opening this message; an error has occurred. When I try and open my address book, I get the error message saying "unable to open the address book. Address book may not be installed properly." When I do a *.wab search, I find the file, click on "Main Identities Contents," select a name, right click, and under "actions" choose send; I am able to send an email to the person selected. Why won't my IE6 email/outlook express allow me to do that? Where's it getting hung up?
     
    siebrands,
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  2. 2008/04/18
    PeteC

    PeteC SuperGeek Staff

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    I suggest you start by reregistering OE and it's associated library files as outlined in An Outlook Express basic repair kit

    Note that the command regsvr32 msjava.dll is likely to fail unless you have an old version of Windows with MS Java installed - always helpful to post your OS :)
     
    PeteC,
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  4. 2008/04/18
    siebrands

    siebrands Inactive Thread Starter

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    My results re: re-registering

    Thanks, Pete. Sorry about the OS. It's XP Home, if that's what you mean. I tried to Re-register Outlook Express. I followed the directions but nothing changed. Then I Re-registered libraries, getting the java note that you mentioned. The Dllregisterserver did not have an entry point; it could not be registered. Now I discovered that my OE6 isn't receiving emails, based on a test email I sent to myself through the Google email program. Odd.
     
    siebrands,
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  5. 2008/04/18
    PeteC

    PeteC SuperGeek Staff

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    After much searching through Google the closest I can get is .....

    Error message when you open the Windows Address Book or you open Outlook Express after you install cumulative security update 911567 (MS06-016)

    Basically this suggests the cause is a corrupted Address Book and although neither straight XP Home or Pro are mentioned in the Applies To section the methodolgy seems sound, relatively straightforward and relatively safe.

    Give it a go, but be aware of the potential risk. From what you have posted I doubt that you can export the Address Book as a backup - File > Export > Address Book, but worth a try.
     
    PeteC,
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  6. 2008/04/19
    siebrands

    siebrands Inactive Thread Starter

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    911567 and control panel

    Yes, I have seen this too. However, I can't get past step 1: "Uninstall cumulative security update 911567." I go to the control panel, add/remove programs, and I don't see any reference to either a security update nor 911567.
     
    siebrands,
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  7. 2008/04/19
    PeteC

    PeteC SuperGeek Staff

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    Perhaps not surprising as XP Home and Pro are excluded from the applies to list as I posted. I do not have that update either, but I am running SP 3.
    You have Show Updates checked?

    Another possibility I gleaned from this Board .....

    Check that none of your Address Book files are set to Read only - if they are remove the setting and test.
     
    PeteC,
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  8. 2008/04/19
    siebrands

    siebrands Inactive Thread Starter

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    I checked the update box and was shown all the different updates, which was kind of interesting; however, I don't have 911567. I did notice that I had Microsoft.NET framework 2 Service Pack 1 on there. That doesn't seem right. Anyway, I did check that none of my Address Book files are set to Read only. Could this be a registry problem do you think?
     
    siebrands,
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  9. 2008/04/19
    PeteC

    PeteC SuperGeek Staff

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    .Net is required by some programs to operate - I would have expected you to see .Net 1.1, 2 and possibly 3.
    There is a possibility that the Registry may be involved, but I am more inclined to follow the possibility of corruption of the Address Book.

    Are you able to Export it? File > Export > Address Book
     
    PeteC,
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  10. 2008/04/19
    siebrands

    siebrands Inactive Thread Starter

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    Yes, I have been able to export it; interestingly, I can still access the address book from Outlook, although I can't send from it. Express won't even let me look at it. I was thinking that maybe something within the address book was corrupted, which caused Express to reject opening it. Therefore, I thought if I could remove the address book from the file Express uses, maybe I could somehow re-create it w/o the corruption.
     
    siebrands,
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  11. 2008/04/20
    PeteC

    PeteC SuperGeek Staff

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    That was the logic of my question re. exporting the Address Book - as you can do so I suggest you do just that and delete the original copy of the Address Book either directly or by following the steps given in the URL above.

    I would export it as a csv file and obviously import as the same - File > Import > Other Address Book. I would also make a copy of the .wab file(s) which gives you a second chance of importing into OE.

    OS/Outlook should both be closed prior to deleting the file(s) - then reopen and import the Address Book.
     
    PeteC,
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  12. 2008/04/20
    siebrands

    siebrands Inactive Thread Starter

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    "delete the original copy of the Address Book either directly or by following the steps given in the URL above. "
    Where do I find the address book directly?
    To which URL above are you referring?
     
    siebrands,
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  13. 2008/04/20
    PeteC

    PeteC SuperGeek Staff

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    Search for *.wab - which I thought you had found previously?
    Post #4
     
    PeteC,
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  14. 2008/04/20
    siebrands

    siebrands Inactive Thread Starter

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    Okay. Yes. Actually, I found 4 *.wab files. I can delete all of them after I save it to a thumb drive.
     
    siebrands,
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  15. 2008/04/20
    siebrands

    siebrands Inactive Thread Starter

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    No luck

    I did this: Del "C:\Documents and Settings\<user>\Application Data\Microsoft\Address Book\<user>.*" thereby deleting my *wab files. I re-opened Express, clicked on address book, and got the same message: "Unable to load address book. Address book may not be installed properly. "
    Could this be because Outlook is using the same address book? I doubt it, but I'm at a loss to figure this out. Do I need to reinstall Express?
     
    siebrands,
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  16. 2008/04/20
    PeteC

    PeteC SuperGeek Staff

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    PeteC,
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  17. 2008/04/21
    siebrands

    siebrands Inactive Thread Starter

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    I was kind of bummed about this one:
    http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm. It's way beyond what I think I can do, i.e. mess w/the registry. I got kind of excited about this one:
    http://www.softwaretipsandtricks.com/windowsxp/articles/400/1/Reinstall-Outlook-Express-6[/QUOTE]. I ran a version of one of the suggestions; however, no change in anything.
    I noticed when I tried to read email in my Outlook that each time I try and receive an email, it crashes giving me this message: "The problem was caused by Microsoft Office 2000." Yes, I'm still using MO 2000. I'm too Scotch to pay $150 for MO 7.
    I thought removing all address book versions would be the answer, since each time I use Express, it gives me an address book error. However, that doesn't work either. Unless a new idea comes my way soon, I guess I'll try and un-install Express and Outlook and see what happens next. I'm trying to live with Comcast e-mail, but it's a struggle.
     
    siebrands,
    #16
  18. 2008/04/21
    PeteC

    PeteC SuperGeek Staff

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    There is nothing wrong with Office 2000 if it meets your needs :) I use 2003 on my main computer and 2007 on the other two - although claiming Scots ancestry (Royal Stewarts) the MVP award is very useful at times - if you get the gist :)

    I have no experience of Outlook at all - never used it - never needed to. Way OTT for a home user.

    Three suggestions .....

    Repair Office - Help > Detect & Repair

    Consider System Restore to a point prior to the problem occurring

    Consider a repair install of XP - need a full CD not a Recovery CD.

    In that order :) There is no definitive solution out on the web that I can find.
     
    PeteC,
    #17
  19. 2008/04/21
    siebrands

    siebrands Inactive Thread Starter

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    FYI. I uninstalled Microsoft Office 2000, which I understand to be Outlook. Then I sought to reinstall it. It gave me a message referring to the prior 2000 which had been on my computer and sought to use the configuration for that to install the new (?) version. As it started, a message came up saying that the installation failed, and the Outlook screen disappeared, which meant to me that my effort was in vain and/or more serious than just an installation. Just for fun, I tried Outlook Express. Lo and behold, it works! I think I'll leave well enough alone for awhile!
     
    Last edited: 2008/04/21
    siebrands,
    #18
  20. 2008/04/21
    PeteC

    PeteC SuperGeek Staff

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    Glad to hear that OE is running again - no idea why, but Office Outlook corruption may have played a part.

    MS Office includes Outlook, Word, Excel and Powerpoint at least - other versions include other programs like Access.

    I suggest you download the Windows Installer Cleanup Utility and remove all traces of Office 2000 in the opening window and try a reinstall of Office - if you don't use Outlook make a custom install and omit Outlook.
     
    PeteC,
    #19

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