Resolved Acronis TI image retrieval problems

I have many images of previous C drive on a backup drive using Acronis True Image. They were stored using a compatible version (v.11.8108_s_en.exe) which I lost on main drive crash. Version 12 did not load from OEM CD. I had to copy v.11 from a company site. I never recovered a copy using ATI. All ATI reports were clean.

On crash, installed new drive, copy of XP home and ATI v.13 (True Image 2010) from WDC. Company does not have v.11 available from main screens and will not return tech support questions.

ATI v.13 cannot or will not recover images stored on backup drive. At point of designating image to recover, window returns to menu asking what image to retrieve.

Can anyone direct me to either:

1. another copy of v.11,8101_s_en.exe ?
2. tell me how v.13 can retrieve v.11 images?
3. tell me what I am doing wrong?

 

Though I don't use Acronis, most of backup prgrams suggest that you create a bootable disk containing the program for restore. Do you have this disk ?

 

rsinfo
Good point. No I do not.
I reinstalled OS, attached what ATI called C drive to Program Files, and reinstalled every program on new OS. At least files for programs (&emails) were preserved, so I lost only time, several weeks.
ATI does not work like Symantec Ghost or CA software. Maybe on boot disk, the programs will be restored to registry. In this instance, they were not.

 

Bootable CD

Done, Arie. Thanks. Now have version 13, ATI 2010. Bootable media creation was part of program.
Tom

 

Let this be a warning to all users who are using some 3rd party backup program. Create a boot disk when the programs says so & keep it in a safe place. Better still, create a copy of the disk & keep it somewhere else. This way if the computer goes belly up, you still can restore your data/computer without much problem.