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[Acer aspire5517 touchpad stopped working]

Discussion in 'Windows 7' started by Jerry Dunn, 2013/04/22.

  1. 2013/04/22
    Jerry Dunn

    Jerry Dunn Inactive Thread Starter

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    I have an Acer aspire5517 with windows7. Suddenly my touchpad will not work but with a mouse the cursor is fine. I tried system restore.I then went to devise manager and it said all devises were up to date. I do not know what to try at this point.
     
    Jerry Dunn,
    #1
  2. 2013/04/22
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi Jerry. I would try updating the touchpad driver for your laptop first and see if that fixes the problem. Download the driver from this page, Acer Drivers and Manuals.

    Enter the laptop model to get the drivers that are available. After the new touchpad driver installs, reboot the computer and see if the touchpad works. Also try clicking Start< Control Panel< Hardware and Sound< Under Devices and Printers click on Mouse and see if you can change the settings for the touchpad.
     
    Evan Omo,
    #2


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  4. 2013/04/22
    Jerry Dunn

    Jerry Dunn Inactive Thread Starter

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    installed drivers nut still not working.
     
    Jerry Dunn,
    #3
  5. 2013/04/22
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Evan Omo,
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  6. 2013/04/22
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Look in the Control Panel and make sure it isn't disabled.
     
    MrBill,
    #5
  7. 2013/04/22
    Jerry Dunn

    Jerry Dunn Inactive Thread Starter

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    did not workmust be a hardware problem. Thanks
     
    Jerry Dunn,
    #6
  8. 2013/04/22
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    No Problem.

    Since this issue is now resolved, please mark this thread as 'Resolved'.

     
    Evan Omo,
    #7
  9. 2013/04/22
    Jerry Dunn

    Jerry Dunn Inactive Thread Starter

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    it is not resolved and I did not indicte that
     
    Jerry Dunn,
    #8
  10. 2013/04/22
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Well there isn't much else that can be done other than getting the laptop looked at and fixed by a computer technician.

    Clearly the touchpad is not working properly and no amount of software tweaking is going to fix a hardware problem. You could try booting the computer into Safe Mode and seeing if the touchpad works there but I wouldn't get my hopes up. You should still mark the thread as resolved once you get the touchpad fixed.
     
    Evan Omo,
    #9

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