Accounts - fatal error

My version of Outlook is Office Outlook 2003 (part of Office Pro Edition 2003)

I changed jobs so I removed the first company's email account information, and then created a new account for the new company. I tested the new account (using the test button in the account setup wizard) and everything seemed OK.

After this was done, Outlook no longer displays the Send/Receive button along the top panel of the main Outlook screen. The button flashes momentarily after Outlook loads, but the button goes away.

Also, when I start a new message, there is an Accounts button on the message pane. When I click this, I get a Microsoft Word error message, saying "Unable to complete the operation. A fatal error has occurred in Outlook. "

I de-installed Office, and reinstalled it. I ran into some difficulties because I received a 1919 error which has to do with corrupted keys relating to Window's internal ODBC databases. I fixed this by following the procedure on Microsoft's support page. Once I fixed the registry, Office was able to re-install.

BUT the Outlook problem with the missing Send/Recive button remains.

I searched on the web and on Microsoft's page, but I could not see any references to this problem. Based on the 1919 error, I am wondering if I may have some additional munged up reg keys. But I don't know where to begin to identify and fix these keys.

I hope someone can point me towards some resources to get past this problem.

I have set up the account on Outlook on another XP machine at home, and have been able to access email that way. But I need to have email on my laptop and not my home machine.

Thanks in advance,

Tim

 

Detect and Repair - No Go

Thanks for the suggestion Steve. I executed a repair, and went back into Outlook to find that there is no improvement. I still have all of the old symptoms.

Tim