Access Dell Factory System Recovery when Windows Won't Run?

Dell Service Tag 54YP6Z1 Running Windows 8

Is there a way to access Dell's System Recovery partition from boot? Windows will not run.

 

Go to Dell Backup and Recovery Media Request Form (For US and CA Only), type in your Service Tag number, click the "Continue" button and then follow the instructions.

 

Thanks, I didn't know such as that existed.

 

You're more than welcome.


Please mark your thread as 'Resolved'.

 

I don't know that it is resolved yet as I have not yet filled in the information at the Dell web site. I will have time to do that this evening.

 

Alex, try tapping F8 just as soon as you see the Dell splash logo. It should take you to Safe Mode options, plus a repair option. Select the repair option, and it should take you a list of repair / recovery options. I think factory restore is at the bottom of the list.

Nevertheless, go ahead and order those recovery CDs from the link that Doc posted, in case F8 doesn't work.

While your at it, go to this link and follow the prompts to download any third-party software that came preinstalled on your Dell...

Register & Download Pre-Installed Software for Your New Dell Computer​

Just pick out the software titles that you feel are worthwhile, and leave the rest alone.

If, for some reason you cannot access your recovery partition, you'll have to reinstall Windows from the soon-to-be-ordered recovery disks, and those disks do not include any preinstalled third-party software.