I have bookmarked the website, so I can study each part to see if I can fix mine. Thank you, another thing to try!
When I went into the services.msc, Citrix wasn't listed at all. This software must not be on my computer, so it can't be causing the problem. I...
Thank you, Retiredlearner for doing more research for me. I have printed out the instructions. The next few days are going to be too busy to try...
Retiredlearner and Evan: Thank you both for your time to respond and caring about helping me. I will try the new solution that Retiredlearner...
Evan and RetiredLearner: I AM SO DISAPPOINTED!! I followed the steps suggested in the video. In the registry there was a CLS listed which I...
Thank you for responding. No, I did not install the Citrix software, it must have come already on the computer from HP. I did re-check to make...
Error 0xC1900101 - 0x40017, The installation failed in the SECOND_BOOT phase For Evan and RetiredLearner: Would it be too much to ask if you both...
For Evan and RetiredLearner: Would it be too much to ask if you both could take a look at this webpage which in the little video tells how to...
Sorry, I did not realize I had not responded to this message. It is the 2019 MS Office Excel/Word, so is an official Microsoft, so there should...
Thank you, Evan. I appreciate all you and Retired Learner have tried to help me with. I need to make a decision on what to do next. List the...
I started the fix with reinstall using Windows Update, but the option is not there to use Windows update as my version is Windows 11 21H2. I will...
Thank you Evan, I will try this. I have a laptop that I don't use very much. Was bought in 2019 to use when traveling. Checked the version of...
Thanks, retiredlearner. I just went into Recovery to see what it said, but it would delete my Excel/Word programs and I do not have a disc as I...
Evan, Thank you for responding to my forum question. I am not that skilled in computers to do a clean installation of Windows 11. I need to keep...
I have had family home for several days, so could not followup with you. Did not have time to try to install without the internet until today....
Thank you retiredlearner for the advice. I have been talking to the Microsoft support people and they have tried many things, but when the...
Thank you so much "retiredlearner" for replying. You have helped me before and I appreciate any help you can give me. I tried to use windows...
Just an update to what I posted. I thought by using the Windows 11 Installation Assistant which said it could update my system with the latest...
I bought a new HP desktop Sept. 2021 and it had Windows 10. HP said I could update to Windows 11, so I did. For the last few days a red dot...
Separate names with a comma.
