internet explorer error

Help!
I am getting internet explorer error message and ie shuts down ONLY when searching thru a search engine. I can enter URL's fine and even access favorites with no problem.

Thanks
Dave

 

Hi dave1234
Can you give us the exact error message please?

Daizy

 

Daizy,
It says" THis program has performed an illegal operation and will be shut down" Detail: kernel32.DLL at 015f:bff9d709.
I have no virus and scan disk shows no errors.
Thanks
Dave

 

It says" THis program has performed an illegal operation and will be shut down" Detail: kernel32.DLL at 015f:bff9d709.

That may be an operating system problem. Even though IE brings it up.

Kernel32 is an OS system file.

What OS and version of IE are you using ?

BillyBob

 

Hi Dave1234
Do you think perhaps this could be the problem?

Daizy

*edit*
There's one here as well, though it sounds less like your particular problem.

 

Billy Bob,
OS is Win 98
IE 6


Dave

 

Also what you could try is to go to Control Panel, select add/remove software.

Select Microsoft Internet Explorer and then you should have a choice to repair IE.

Hopefully this will replace some incompatable files.

Even though the error says Kernel32.dll, that may not be the problem file. It is more than likely the file that comes after it. Or even maybe the one just before it.

But Kernel32.dll in one of the MAIN OS files.

Have you tried more than one search engine ? I mean if you are using Google, try something else. If the problem still exist then it is an OS/IE problem. If it does not exist then it is a search engine problem.

BillyBob

 

Thanks to all for help, but its not fixed.

Billy Bob,
The problem occurs with all search engines. I repaired IE, no help.

Arie,
I deleted TEmp Internet files from Windows, is DOS different and more complete?

Daizy,
I attempted to delete thumbs.db file in Win Explorer. When I pull up folder options i dont see any thumbs file. According to Knowledge base article 188540 it says "delete the thumbs.db file in the folder for which Thumbnail view is enabled. "

Huh? I need help on this one.

Your second suggestion does not apply.

Thank you. Dave

 

Dave1234
Is it always the exact same error message you are getting?

Daizy

 

Daizy,
I just tried to search five times. On four I got the kernel error message. One time the error detail read: URLMON.DLL at 015f:702bdd72

Dave

 

Hi again Dave1234
It would be more helpful to have the complete error message if possible. For elimination purposes, have you downloaded and ran Adaware?

Daizy

 

Daizy,
Adaware has been run and it is clean. I will follow up with the complete error message tonite.

Dave

 

Daizy, Here is the full error message:


EXPLORER caused an invalid page fault in
module KERNEL32.DLL at 015f:bff9d709.
Registers:
EAX=c00300ec CS=015f EIP=bff9d709 EFLGS=00010202
EBX=008dff88 SS=0167 ESP=0089fe80 EBP=008a011c
ECX=00000000 DS=0167 ESI=008a026c FS=193f
EDX=bff76859 ES=0167 EDI=008dff74 GS=0000
Bytes at CS:EIP:
53 8b 15 dc 9c fc bf 56 89 4d e4 57 89 4d dc 89

 

EXPLORER caused an invalid page fault in
module KERNEL32.DLL

Those are BOTH main files of the OS.

It may require a re-install of the OS to fix them Properly and permanently. And to get rid of some incompatabilities somewhere.

BillyBob

 

Billy Bob,
I have never done a reinstall. Do you have a good link that will take me through step by step?
Thanks
Dave

 

For me it now depends on waht kind of a machine you have.

If you an HP. Dell, Gateway or similiar then I can not help.

But if you have a home brewed one then I can make some suggestions.

BillyBob

 

Billy Bob,
NEC Multisync 70

Dave