Fault in IE6.

Hi Folks, I use Internet Explorer 6 with Windows 98SE. On a daily basis I get the following message after loading the program.
"Explorer has caused a general protection fault and will close down." At the same time three icons on the task bar disappear.
They are (1) task scheduler (2) norton anti virus (3) sygate firewall. I would be obliged if anyone could enlighten me as to what is going wrong. Many thanks in advance.
Regards, William.

 

What information is provided when you click on the Details button?

 

Hello Brett, Thanks for your reply. I am sorry I cannot remember the exact message. It mentions something about 'user.exe' William.

 

Without knowing the message, there's not much that can be done! The next time it appears, copy the complete message and paste it into a reply.

 

Thanks. will do brett.

 

williamdp--I do not think there is much you can do to prevent the loss of the icons after the close down message appears. It is probably best to reboot. (Although you could probably get some or all of the icons back by clicking on their executable files, I'll bet you will just get the error message again when you restart IE.).
However, if you can provide the error message as suggested by brett, you may be able to avoid the problem and therefore the shutdown message and subsequent loss of the icons in the future.

 

Thanks Jim. Waiting for the error message to return.

 

Hello Brett and Jim, I may have put my original posting on the wrong board. I found a posting under Windows 98 which described a problen similar to mine. The solution there was to delete *.pwl file and on re-boot Windows would replace it. It appears to have worked. Sorry if I have caused you any bother. Regards, William.

 

No problem and glad to hear that it's fixed.

 

williamdp--Most kind of you to post back and tell what worked!!

 

Hi. Folks, Sorry to say that my problem has returned to-day.
The error message I get is "Explorer caused an illegal operation and will shut down ". Under details it says, "Explorer has caused a general protection fault in module USER.EXE at 000f:00001a2f. Any further help would be appreciated. Regards, William.

 

Visit this page, eliminate whatever is found and then run the Repair Tool.

 

Hello Brett, Thanks for your reply. No parasites were found. Used the repair tool. Fault message still appearing. William.

 

williamdp--Perhaps one of these might apply
http://www.generation.net/~hleboeuf/eruser.htm
Note both Windows Explorer and Internet Explorer are covered.

 

Run SFC and see what that throws up (tho' don't try to fix anything which it finds just as yet).

 

Hello Brett, I have ran SFC. The following file may be corrupt.
setupx.dll I have not altered anything. William.

 

Hello Brett, Ran SFC. It showed that file SETUPX.DLL may be corrupt. Did not alter anything. William.

 

That is a Windows Operating system error not IE. IE would be IEXPLORE.

And with the words " USER.EXE " involved it may require a re-install of the OS to fix properly and hopefully permanently.

User.exe is built by the OS as it is installed and maintained by same thereafter.

As to the SFC saying SETUPX.DLL is corrupt do not believe it. It may well be of just a different version from the last time SFC was run. If it were actually corrupt you would be having other problems.

Also if SFC is not run and updated after each and every change to the system it LIES BIG TIME.

I found that out the HARD SYSTEM CRASHING WAY.

BillyBob

 

Hello Billybob, Many thanks for the information. Regards, William.

 

OOPS !!

I missed something.

By losing the Icons in the systray is another indication of an OS problem involving Windows Explorer and/or SYSTRAY.

And when you do lose icons like that it is better to restart Windows to hopefully repair the malfunction.

In fact I have found it better to shut the machine down completely then restart.

BillyBob