Need Help Badly

Hope someone will help me here. Today I downloaded and installed JVM update from Windows update because it was a "critical install" Every thing seemed to go well. Next I got a Norton Internet Security update so I installed that. Upon restarting my computer, it takes close to 5 min to start. Then the icons for Norton do not show up in the task bar. Also I am now getting a single beep sound when performing a task on my computer. Example I created a rule in outlook express and when I click ok I get a short beep sound. Any idea what is going on here? Running XPHome with SP1. Please, I am at the end of my rope here trying to find the answer to this problem.

 

I think this has happened to me too !

Hi

I am glad I read this posting as I wondered what had happend to my computer. I too installed the critical update from MS.
I also keep NIS right up-to-date.

I noted that yesterday the icons did not appear. I couldn't get online until they eventually appeared. ( I don't have the beeps ..... ) but when I booted this morning - no icons again. I thought I had tweaked something I shouldn't have !

I manually opened NIS & the icons appeared eventually. I have even checked my start menu to see if I had removed them. It is only on reading this post that I think it must the very thing that has happened to you.

If possible would you post back if the action to remove this & install Sun Java worked.
I am not sure at all what this really means but I do know I have read all that a lot of people use this over MS - I just need to know why & how. Hopefully someone can advise me.

It really proves that it is worthwhile posting a problem as I did not in anyway associate MS & Norton with this. I will follow the links to see if I can learn anything myself

Just one thing - is Java necessary

Step 5 on the link shows how to remove completely
%Systemroot% ........ not sure how to use this command. I know how to find the regisrty keys but % things have me

 

More Help - Please

Hi

I have all the instructions about removing MS VM which I really do have to do as I don't think the last patch can be uninstalled - it is causing problems !

How do I safely remove the files & folders from my Windows directory ?

I have found them by using Windows explorer but do not know if I simply delete them from there or if there ...... I don't want to make things worse thus asking advice first.

Hopefully there is a way of safely removing these as I do not like this Icon problem which happens on booting.

I would unistall the patch but it doesn't seem to have an uninstall.

I think the reg. keys can be deleted from the registry directly - just need help with the files & folders in Windows directory.

Thank you in advance

 

Symantec Answer

Hi Canuk

I posted my Icon problem to Symantec highlighting the MS patch for VM.

Just received a reply which indicates that the Icon behaviour can occur due to a corrupt download using Live update.

They have given me instructions on how to delte files & folders relating to Live update. I ahve copied them below for you.

this can occur due to a corrupt download of the files. In order to resolve the issue, you must remove them manually. Please follow these instructions to do this:

Background information:

The \Symantec\LiveUpdate folder contains settings and configuration files for LiveUpdate, and one or more subfolders. One of these folders is \Downloads. In some cases, the files or subfolders in the \Downloads folder may be damaged.

The location of the \Symantec\LiveUpdate folder is dependent on, and will differ with, the operating system. Some typical locations are:

C:\Documents And Settings\All Users\Application Data\Symantec\LiveUpdate
C:\Windows\Application Data\Symantec\LiveUpdate
C:\Windows\All Users\Application Data\Symantec\LiveUpdate
C:\Windows\Profiles\All Users\Application Data\Symantec\LiveUpdate

Follow these steps to delete the contents of the \Downloads folder.

CAUTION: Do not delete the entire \Symantec\LiveUpdate folder or the Product.Catalog.LiveUpdate file. If you do this, you must reinstall all Symantec products for LiveUpdate to work properly.

1. Start Windows Explorer.
2. Click the Tools menu, and then click Options or Folder options.
3. Click the View tab.
4. Uncheck "Hide file extensions for known file types. "
5. Do of the following:
Uncheck "Hide protected operating system files" and under the "Hidden files" folder, click "Show hidden files and folders. "
6. Click Apply, and then click OK.
7. Close Windows Explorer.
8. Click Start, point to Find or Search, and then click Files or Folders.
9. Make sure that "Look in" is set to (C) and that Include subfolders is checked.
10. In the "Named" or "Search for..." box, type--or copy and paste--the following:

downloads

11. Click Find Now or Search Now. The results are displayed in the right or the bottom pane. You may find more than one. The folder that you are looking for is the one whose path ends in \LiveUpdate.
12. Double-click that folder.
13. Delete any files or folders that are contained in the \LiveUpdate\Downloads folder. In most cases these will be Autoupdt.trg and Livetri.zip. There may be one or more folders as well. Delete them all.

You need to restart your computer after deleting these files.

If the issue persists, please un-install and then re-install Norton Internet Security (NIS) to resolve the issue. Please refer the following document in order to know how to un-install NIS using the Rnis.exe removal utility:

Title: 'How to uninstall Norton Internet Security or Personal Firewall using the Rnis.exe removal utility'
Document ID: 2001090510510636
> Web URL: http://service1.symantec.com/Support/nip.nsf/docid/2001090510510636?Open&src=w

In order to minimize the possibility of other programs conflicting with the installation of NIS, you can "clean boot" the computer, log on as administrator, and then re-install NIS. Please make sure that you do not install NIS in safe mode. To do this, please follow the instructions provided in the document below:

Title: 'How to perform a clean boot of Windows XP'
Document ID: 2001053014402339
> Web URL: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2001053014402339?Open&src=w

Please refer the following document in order to know how to re-install NIS:

Title: 'How to install NIS or NPF'
Document ID: 2002031210580836
> Web URL: http://service1.symantec.com/Support/nip.nsf/docid/2002031210580836?Open&src=w

Thnik the fresh install may be easier as I would be afraid of removing a file or folder that I shouldn't have.

Hope there is some grain of help for you if you still have the problem. Sorry about the length but had to include all.

 

Hi MiniB: Thanks for the post...I received the same response from Symantec did you do it yet and if so what were the results. I haven't, since I've been extremely busy last couple of days. Also did you do the regedit suggested earlier in this post? I didn't do that either not due to time factors but FEAR. I am really hesitant about messing with anything in the registry. If you did can you let me know how that worked out for you also? I really appreciate your help in this. Although I don't wish this problem on anyone, It is somewhat comforting to know someone else is trying to work it out along with me. Thanks, Pat

 

Same here !

Hi

I have not attempted the actions as yet ....... I too am very hesitant in upsetting things to make matters even worse !

The only thing I did was the instructions in the first part. I did this to the point of finding the files & folders BUT came away without removing anything ....... I suppose either way if I had removed something I shouldn't I would have to re-install anyway ! I had several folders - all of which seemed to have livetri. files - could not find the autoupdt.trg - thus less unsure......

I decided making miniature books was a lot easier today ......

I am 99.9% sure when I gather a little confidence I will uninstall & then re-install as that way I will know that I did not leave a file behind. I would uninstall & re-install right now if it wasn't for the instruction to do a clean boot of Windows ..... make sure you are logged on as adminstrator ! I am the onlly account on the computer thus must be the admin. BUT I do know in safe mode there is another admin. + me

The only thing that makes me more sure that it would be just as I am on the computer is the fact that they say not to install in safe mode.

I have waited when I boot today away from the computer - when I come back to icons are there ...... that is why I am hesitant again. I feel that this is the answer now given to many Symantec problems - at least they answer unlike MS !

Hopefully I will be able to devote time to this problem this week & do the full re-install as if I do I will install it on a partition & not directly in with the OS ..... If you get there before me - please let me know if it solves the issue. I will certainly post back if I take the big step first. Just wish I had the confidence of those who know what I am not sure of

 

Hi miniB: Well I followed the instructions from Norton. Only searching and deleting the files they suggested only. This did not solve the problem. So this is what I ended up doing:
1. Uninstall NIS (using add/remove) and restart
2. Did another search for download files and deleted all Symanted related files
3. Reinstalled NIS

This seems to have corrected the problem. (NOTE: I DID NOT PERFORM THE CLEAN BOOT)

Had a few problems afterwards with some of my other icons not showing up, but I loaded them manually and waited awhile and did another restart and all seems fine now, including the speed of startup. The only icons that are not showing now are sound and Windows media player. I can live with that.

Run LiveUpdate a couple of times after the reinstall there are more updates there than the initial ones'.

Hope that helps you out and it you do this it will work for you. Let me know ..... I'll say a prayer and keep my fingers crossed for you.

Pat

 

Thanks for the Confidence !

Hi

I am really pleased that something has worked for you. I will not attempt anything tonight as I don't sleep well when everything is OK - goodness knows what would happen if I knew I had messed things up !

Hopefully I will have a clear mind to do this tomorrow. I have all Icons - just seems to take Norton a while to arrive. That said I have not waited while I boot as I was very annoyed to see what had happened.

The next thing I will do is stay here while booting - if the icons are doing the same - I will then uninstall & re-install - thanks to you doing the other bit - I will leave that out.

I may have to do a Clean boot as I don't know if I would find all the NIS things to remove. I have Ghost too so could run the risk of removing part of that ..... will have to think about this one.

Wonder if RegClean would find the orphan files for me ? It would then save me having to do the clean boot

Will post back WHEN I get my problem sorted - great to have someone with the same problem - wonder if Symantec had both questions at the same time ?

I did not see MS vm update when using my DT today
I will not go looking incase it does the same with it !

 

Well good luck my friend

 

The problem is NOT with MSJVM, but w/ Norton and Norton alone

This is why I simply refuse to use Norton products...they consistently hog system resources and are so invasive to the point of conflicting with a variety of native as well as third-party wares.

 

Yes you are correct it was completely a Norton-caused problem. However, since I have been using Norton products for 7 years now, and this is the first problem I have ever had with them, I will continue to trust them over any other security or antivirus app.
Thanks for your input, however, I don't think it is contructive to bash a respected company because of a problem or two that can be solved with a little patience.

 

Hi, Canuk ~

Let me address the first issue...my post.

I was responding to the posts that suggested uninstalling JVM and/or installing the Sun version. This forum is unfortunately not set up to reply to respective posts but to only append to the end, so please excuse what may appear to you as an out of context reply.

Now, I am happy you have had the best of fortune with Norton and wish you continued success, however, I am not 'bashing' Norton, but am speaking from the truth from the other end of the spectrum from which your trust lies.

I have administered support for hundreds and hundreds of workstations at our various company branches and Norton AV has consistently failed to recognize certain virii such as W32.Klez H & E and their other products, such as NIS, have been a predominant factor in system failures/seizes/conflicts or other various versions of performance arrest.

A well & over-marketed product does not make it a great product nor does that command respect for a company. Trust? You may well be right to trust it if it has served you well and for many it has, but I am not talking about a few hundred MP3s, Brittany Spears pics and some video games. I cannot and will not trust a product that has failed to live up to a certain expected level of sold performance when tens of thousands of people's insurance claims, investment portfolios & annuities, benefit payments, retirement funding and other confidential & time-dated material data of considerable significance is at stake.

In summary, I suppose I could have done w/o the second half of my reply, but nonetheless felt inveigled to couch in terms my opinion that is yet supported with a simple search of this lounge. In any event, I extend an apology if you felt threatened or insulted by said remarks as no such intention was held.

 

canuk - I'm another long-time and quite happy Norton user. And like you, I plan to stick with it.

But there have been lots of folks who've had seriously horrible luck with the product from what I read on this and other forums. Good systems, well maintained, and Norton a continual problem child.

Not sure why but I think if it gave me problems, I'd switch. And if I installed or supported lots of PCs and it caused problems on many, I'd look for alternatives. Luckily I don't do either and can just stay with an old, familiar product suite.

Lucky us.

By the same token, I've read there are people who are happy with McAfee, Gateway, AOL, and a variety of other hardware & apps I wouldn't touch with a touching machine.

Go figure.

 

Hi

I wasn't online last night but I can read today that there has been a great deal of deate on Norton products !

I have used Norton ever since I owned a PC( advised by a person who is more than learned in his field ) . I must admit he was well behaved with 98se. It is just now with XP that he has caused a problem whihc can be rectified as Canuk has shown.
I did not install the tools I have used in Systemworks for this reason. I am a bit disappointed that I may not be able to rely on my security and antivirus now.

I realise that when I read the first post about the MS download & Norton that it matched my scenario to the full thus this is why I thought of uninstalling MS vm to install Sun Java. Some of us are not familiar with all the reasoning behind things. When a problem occurs we try our best to find the source. ( sometimes the thing we think is the cause is not so ) We are still learning.
In NO way did Symantec attribute the blame to MS thus the instructions about their software. At least they do support customers unlike the other.

I am going to re-install my NIS today but am that I may not be able to rely on it's protection.
I know that the other things may not work with XP but feel very let down that I have lost a bit of confidence in Norton - I thought I was safe when using this. I maintained a virus free 98se - but what am I to think now that I am depending on him for XP

Canuk - Just to thank you - I have just re-installed NIS ( same method as you used ) Hopefully problems are sorted for now ! I have the wee globe back at the side of my screen which had gone missing this morning. This made me more determined to correct things as I didn't want to run the risk of updates not being successful. Thank you sooooo much for your support

 

By the same token, I've read there are people who are happy with McAfee, Gateway, AOL, and a variety of other hardware & apps I wouldn't touch with a touching machine.

Very true and me neither.

But there is nothing to really figure out. The problem of a product being OK for me but not for someone else has been around for ages. I even see some difference with two of my own machines.

If I run the Norton Reg optmizer on this machine all is fine. If I run it on the other I stand a chance of messing it up.

Both are running 98 SE. But this one was a clean fresh install. The other is an overtop upgrade. Same version of NU on both.

Motherboards and CPUs are different.

NIS seems to be fine on both.

When I had ME as the OS for a while I did have problems with Norton AND other software. But, when I Turned off System File Protection and System Restore all problems with Norton and others left the scene quickly.

And I would not be a bit surprised if this were not part of the problem with XP also.

When I started having problems with software that I had been running with no problems for years in 3.1, 95 or 98 I decided that ME would leave. No Problems since.

So, When problems do arise. How can we be 100% sure that it is the Software, Windows OS or a COMBINATION of them and/or other software and machine setup.

One thing I will say about both Norton and McAfee. " It is a B***H to get a bad install of either one cleaned out so another install will go in correctly. Having a backup of the Registry just prior to the first install sure helps there. But even that is not a fix all step.

Some where in this post I saw that a Corrupted download could cause problems. That is a fact with which I in no way will disagree. But who is to blame for the corruption ? The party downloading the file ? Norton server ? OR somewhere in the many areas inbetween that a bit ( or byte ) or two can get dropped. I was downloading a 45meg Golf Course file. My desk light and others in the house just BLINKED. The download did not even seem to be interupted. But when I went to unzip the file. It was a No Go. And I am on Cable Internet.

I deleted that file went right back and got another and then my Wife and I had a great game of Golf on that course. I think that problem was caused by a Moterist deciding that a pole needed to be relocated. ( in the next Town BTW. )

BillyBob

 

Hi

You have made me laugh - I wondered who corrupted the download too !!!!!!

Anyway I have re-installed & note my auto update is now showing what it is doing ....... I update daily but sometimes updates arrive while online.

Reg. Optimiser completely wrote off 98se on my desktop PC ....... I had dual boot 98 + XP - thought that it was Ok to run Norton as I normally did on the 98 partition BUT when optimising he lost his way & took 98 with him ........ suffice to say that he is not allowed on XP now with this program.

I will still use NIS - kept VERY well updated plus Ghost. I decided NO to Systemworks this time as I think he sometimes over complicated all the Orphans he found ! I did like the repair features as he knew better than me BUT sometimes letting auto repair take place can make more problems than I had in the first place

Hopefully someday the software will be able to cope with whichever Windows environment it is used in.

I know not all agree that NIS is great but to me I would much rather have this than nothing at all ........ I may be stupid BUT I know Symantec have much more ability than I have to detect anything suspicious .............

 

Congrats on the reinstallation miniB. If you are still concerned about your protection, you can try these two sites out to test you computer.
For the antivirus you can test here:

http://www.eicar.org/

For the firewall here:

http://www.dslreports.com/scan

Truthfully, I don't know how accurate they are but it does give some peace of mind.

Regarding all who posted the pro and con about Norton, this debate will go on forever and to all who are satisified with what they are using go for it. We all have our preferences and if we are comfortable with our protection, all the better.

Thanks to all for the debate and answers.

 

Fully agree about who likes what etc I know how Norton works & am happier now that I have re-installed ( thanks to you )

Thanks for the links. I must admit one time I thought I had soemthing amiss in the PC ( I think the virus activity was most likely ME !!! ) Anyway I went to Panda & Norton itself & thoroughly tested my computer - nothing at all was found but it eased my mind.

It does no harm just to double check form time to time. I haven't used the ones you have for testing - will do !
I put the utmost importance of getting updates daily before I even open OE. At least we can apologise to MS patch now - funny how both of us had the same problem at the same time ..... corrupted download .......

Everyone has their own favourites. Thanks for your support

 

Anyway I have re-installed & note my auto update is now showing what it is doing ....... I update daily but sometimes updates arrive while online.

That is one thing that I do not do. I do not allow Auto Update for ANYTHING. Here is Why.

MY wife and I were playing Golf with our Friend in Canada. Luckily I caught it and said no. But it kept coming back. So we got out of the game and I shut that thing off. Auto updating is fine. As long as it does not kick in at the WRONG time. And when online NAV & Firewall are being used and * MAY NOT * update properly.

I have had problems in the past with Windows Critical Update Notification when it was loading. That disapeared also.

Have you ever noticed that * sometimes * LiveUpdate does shut down both NAV and the Firewall till after a restart ?

Reg. Optimiser completely wrote off 98se on my desktop PC ....... I had dual boot 98 + XP - thought that it was Ok to run Norton as I normally did on the 98 partition BUT when optimising he lost his way & took 98 with him ........ suffice to say that he is not allowed on XP now with this program.

I now see two users that have learned from our mistakes.

YES. When Dual Booting it is a MUST that we be VERY carefull of such things as Norton Utilities. ( or any other Brand of same ).

Even if you put XP on as NTFS it will still see 9832bit. But 98 will not see XP. ( I think that is right )

BillyBob