E-mail Issue

Appreciate some assistance.

Trying to help a senior citizen, who is not computer savvy, and is having some e-mail problems. The account is an @msn.com account, and is web-based (it is not a @hotmail.com account). E-mail from the account can be sent to anyone except to other @msn.com accounts, which include her daughter and most of her friends. However, the individulal can send herself a message (@msn.com to @msn.com).

Outlook Express 6.0 is the e-mail client, and Internet Explorer 6.0 is used to connect to the Internet. Initially, last August, when the account was created, MSN Explorer was installed, but has since been removed from Control Panel>Add/Remove Programs.

Have talked to MSN tech support ad-nauseaum, and to this date, no solution. All they suggest is to remove the account from Outlook Express, and then Add it once again.

Anyone heard of any such issue, or have any suggestions to try?
Thanks in advance for the help.

 

Have talked to MSN tech support ad-nauseaum, and to this date, no solution. All they suggest is to remove the account from Outlook Express, and then Add it once again.

Did you do this?

Sounds like it may have something to do with the uninstall of MS Explorer.

EDIT:
Does the email bounce back undeliverable? No such address?
Maybe their end is full..

 

Thanks for the reply.

Removed and Added the account several times, but no-go.

No error messages or undeliverable notices appear.

MSN Explorer was removed back in August 2002. Would think it would be dead as a door nail, but who knows.

Might try using MSN 8. It will either make it worse, remain the same, or cure it...maybe the latter?