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Can't Get Win 11 to Import a Photo from One Plus Phone

Discussion in 'Windows 11' started by dennisneff, 2024/01/11.

  1. 2024/01/11
    dennisneff

    dennisneff Well-Known Member Thread Starter

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    First, this was a simple operation on Win 10 as I use a USB cable to connect my PC and phone, but the new Win 11 Photos will not import a photo from my One Plus Nordic N-10 5G. And, yes, I turn-on "File Transfer" on the phone. First it takes forever just to load the thumbnails into Photos, and never completes loading. Fortunately, the picture I want is the first one so I select it, tap "Add one more.." and then "Import". It just sits there and finally times out with a message that the transfer has failed. In researching this, I found comments that the cable that works for Win 10 does not work for Win 11, so I purchased a big strong USB-A 3.2 Gen 1 port to USB-C cable to match the 3,2 Gen 1 port on my new Acer Aspire XC-1760, but it doesn't make the slightest bit of difference. At the same time, if, without being connected to the phone, I open the Windows 11 Photos, it opens immediately with all the photos on the computer. Does anyone have any idea why Windows 11 Photos will not load photos from my phone over any of the USB ports including 3.2 with a new fat 3.2 cable. The ability to take a photo with my phone and attach it to an email is important to me and now I can't do it on Win 11. I'm having to send the picture directly from the phone then a separate email.
     
    Last edited: 2024/01/11
  2. 2024/01/11
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Have you consider emailing the photo to the computer?
     

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  4. 2024/01/11
    dennisneff

    dennisneff Well-Known Member Thread Starter

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    Interesting idea, thanks. Once I receive it as an email, how do I find it as an attachment for the email I'm sending from the computer?
     
  5. 2024/01/11
    rsinfo

    rsinfo SuperGeek Alumni

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    Or use Nearby Share from Google.
    It should already be installed on your phone, just install it on your PC. Start it on both & send the file to transfer from phone. Your computer would prompt you to accept the file.
     
  6. 2024/01/12
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Emails with attachments generally stand out.... Many with show a "paper clip" as a sign of an attachment.... Just try/test it yourself.
     
  7. 2024/01/12
    dennisneff

    dennisneff Well-Known Member Thread Starter

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    I finally got it all worked out. The problem was that the New Outlook's Photos app, needs to load all the thumbnails of the photos it finds on your phone before you can import one of them. Unfortunately, if you have a lot of photos, and only USB 2.0 capability this will bog down the loading process. If I had had a 3.0 C-port on my phone to match my high speed USB port on the PC, I wouldn't have had this problem.
    Also, after you transfer the photo you need as an attachment, it is stored in the main Pictures file, above "This PC" on the tree in File Explorer. When you open the attachment window and the Browse window opens, you can use the up arrow to get to Pictures.
     
  8. 2024/01/12
    dennisneff

    dennisneff Well-Known Member Thread Starter

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    By right clicking on the attachment a "Download" option appears, it zips to about 90% then stops. So I can't figure how to get the picture I emailed myself from my phone into an outgoing email as an attachment.
     
  9. 2024/01/13
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    I just Emailed a photo of my Great Granddaughter from my Redmi Note 11 Pro+5G through Gmail to my Desktop.
    I use TB email and the photo appeared when I opened the email.
    RIGHT clicking on the attachment number.jpg in the Left lower of email > Menu > Save as >
    I added a name to it and noted the Library file and clicked OK.
    I opened Explorer > found the Library and the Saved photo (identified by the name) > Double clicked to open it
    and there is my Full sized photo as I emailed it.
    Hope this helps. ;)
     

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